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Logistics Coordinator - Customs Brokerage - job 2 of 2

Company Description

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Duties and Responsibilities

  • Ensure smooth and timely customs process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Custom files and reporting
  • Ensure accurate and timely client billing
  • Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.
  • Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
  • Assist with verification of customs declaration information and the submission of such to the customs authority
  • Ensure compliance at all times to regulations

Support the department in the following areas:

• Daily execution of workflow and department metrics. 
• Build and maintain strong relationships with customers and governmental Customs organizations.
• Timely completion of items on learning plan(s) and Personal development plan. 

Systems:
• Embrace and utilize productivity tools
• Be open to implementing new system changes and enhancements. 
• Be involved and suggest system/process improvements.

Culture:
•  Consistently display and promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

  • Bachelor's degree 
  • Professional oral and written communication skills in English 
  • Demonstrate exceptional customer service skills
  • Organizational skills
  • Needs analysis skills
  • Problem solving skills
  • Strong Microsoft Office skills (Word, Excel etc.)

Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus
  • salary range $45,000- $51,000

Average salary estimate

$48000 / YEARLY (est.)
min
max
$45000K
$51000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Logistics Coordinator - Customs Brokerage, Expeditors

Are you ready to take your career to the next level? As a Logistics Coordinator - Customs Brokerage at Expeditors, based in Uniondale, NY, you will be at the forefront of global supply chain management. At Expeditors, we pride ourselves on our professional, innovative, and customer service-oriented approach to logistics. In this role, your primary responsibility will be to ensure a smooth and timely customs process flow, making sure all operations are compliant with regulations while exceeding customer expectations. You will engage in accurate data entry, track and trace custom files, facilitate client billing, and interpret essential customs procedures. Here, you'll have the opportunity to build lasting relationships with our customers and governmental customs organizations, ensuring that you play a crucial role in their satisfaction and our success. We believe in promoting from within, and with a high retention rate, you’ll find that our team is committed to growth, training, and creating a friendly work environment. To be successful, you’ll need a bachelor’s degree, excellent communication skills, and a knack for problem-solving. Additionally, proficiency in Microsoft Office is a must. We provide a comprehensive benefits package, including health plans, vacation time, and opportunities for personal development. Join us at Expeditors and shape your future in logistics!

Frequently Asked Questions (FAQs) for Logistics Coordinator - Customs Brokerage Role at Expeditors
What are the key responsibilities of a Logistics Coordinator - Customs Brokerage at Expeditors?

As a Logistics Coordinator - Customs Brokerage at Expeditors, your key responsibilities include ensuring a smooth customs process flow, maintaining accurate data entry, and tracking custom files. You'll also handle client billing, verify customs declaration information, and ensure compliance with all regulations. Additionally, building relationships with customers and governmental customs organizations is crucial in this role.

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What qualifications are needed to become a Logistics Coordinator - Customs Brokerage at Expeditors?

To join Expeditors as a Logistics Coordinator - Customs Brokerage, you will need a bachelor's degree. Candidates should possess excellent oral and written communication skills in English, exceptional customer service abilities, and strong organizational and problem-solving skills. Proficiency in Microsoft Office applications is also essential to succeed in this role.

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What is the work culture like for a Logistics Coordinator - Customs Brokerage at Expeditors?

The work culture for a Logistics Coordinator - Customs Brokerage at Expeditors is friendly and professional, characterized by teamwork and innovation. We promote a positive environment where employees can thrive and utilize creativity to improve processes, aligning with our commitment to exemplary customer service and compliance in logistics.

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What opportunities for advancement exist for Logistics Coordinators at Expeditors?

Expeditors believes in promoting from within, meaning there are substantial opportunities for growth for Logistics Coordinators. The company has a high retention rate, with many employees enjoying career development through training and personal development programs, allowing you to advance your career within the global logistics industry.

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What benefits do Logistics Coordinators at Expeditors receive?

Logistics Coordinators at Expeditors enjoy an array of excellent benefits. These include paid vacation and sick time, a comprehensive health plan, life insurance, an employee stock purchase plan, training and personal development programs, and bonuses for employee referrals. The benefits package is designed to support your well-being and career growth.

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Common Interview Questions for Logistics Coordinator - Customs Brokerage
Can you describe your experience with customs processes relevant to the Logistics Coordinator role?

When responding, detail your familiarity with customs regulations and processes, emphasizing any direct experience managing customs declarations and compliance. Highlight your problem-solving skills and how you ensure accuracy and efficiency in customs processing.

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How would you ensure effective communication with clients and customs authorities?

Discuss strategies you use for clear and professional communication, such as regular updates, clarifying expectations, and actively listening to client needs. Emphasize the importance of relationship-building and maintaining professionalism with customs officials.

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What methods do you use to stay organized in a fast-paced work environment?

Share specific tools or techniques you employ to manage tasks and deadlines effectively. Mention your use of software tools, prioritization skills, and how you integrate feedback and personal development into your organizational strategies.

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How do you handle discrepancies in customs documentation?

Explain your approach to identifying and resolving discrepancies, emphasizing your attention to detail, proactive problem-solving, and ability to collaborate with teams or stakeholders to rectify issues swiftly.

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Can you give an example of how you improved a process in your previous roles?

Provide a specific example where you analyzed a logistics process and identified inefficiencies. Discuss the steps you took to propose and implement changes, leading to improved performance or customer satisfaction.

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What experience do you have with data entry and managing operational systems?

Detail your experience with data entry, focusing on attention to accuracy and efficiency. Mention specific operational systems you've worked with and how you ensure data integrity and compliance in your role.

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How do you approach learning new regulations and customs procedures?

Discuss your proactive learning methods, such as engaging with training programs, networking with industry professionals, and staying current with regulations through research, outlining your commitment to mastering essential knowledge for the role.

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Describe a challenging situation you've faced in logistics and how you overcame it.

Narrate a specific challenge, focusing on your role, the steps you took to address the issue, and the outcome. Highlight how you used your skills and determination to find a solution.

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What does customer service mean to you as a Logistics Coordinator?

Share your perspective on exceptional customer service, emphasizing the importance of understanding client needs, being responsive, and providing solutions that exceed their expectations.

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Why do you want to work as a Logistics Coordinator - Customs Brokerage at Expeditors?

Articulate your interest in Expeditors and the Logistics Coordinator role by discussing your passion for logistics and customs, the company's reputation, and your enthusiasm for contributing to a team dedicated to shaping the future of global supply chain management.

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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

To set the standard for excellence in global logistics through total commitment to quality in people and customer service, with superior financial results.

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Full-time, on-site
DATE POSTED
March 19, 2025

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