Global Billing Senior SME

As a Global Billing Senior SME at Experian, you will oversee the implementation of our billing strategy and support global finance projects with a strong emphasis on billing and revenue recognition. Key responsibilities include prioritizing project deliverables, documenting business requirements, and ensuring effective communication between business and technical teams. You will also aid in developing billing business cases and documenting business processes, all while working toward delivering efficient solutions that meet our operational needs.

To excel in the Global Billing Senior SME role at Experian, candidates should possess a strong background in billing processes, payment systems, and revenue assurance. Experience as a Business Analyst is essential, along with a robust knowledge of billing solutions. Additionally, the ability to communicate effectively across various levels and analytical decision-making skills are key qualifications that will contribute to your success in this position.

Experian offers a flexible hybrid work model for the Global Billing Senior SME role, allowing you to balance your time between our Nottingham or London office and remote work. This flexibility is designed to promote a healthy work-life balance while enabling collaboration with teams across different regions on critical billing projects.

The benefits package for the Global Billing Senior SME position at Experian is comprehensive and competitive. It includes flexible working options, a great compensation package with a discretionary bonus plan, core benefits like pension and healthcare, as well as 25 days of annual leave plus bank holidays. Additionally, you get the chance to take volunteering days and the potential to purchase extra leave, supporting a balance between work and personal interests.

The Global Billing Senior SME role is pivotal to Experian's operations as it directly affects our billing processes and revenue assurance strategies. By ensuring accurate and efficient billing practices, you help the company optimize its financial operations and maintain compliance with global standards. Your role supports the broader mission of Experian in leveraging data to create impactful solutions for our clients.

When developing a billing business case, it’s essential to start by thoroughly understanding the requirements of the stakeholders involved. I would gather data on current billing practices, identify gaps, and analyze potential solutions that align with the global billing strategy at Experian. Collaborating with both regional teams and financial experts will also be key to creating a robust and compelling proposal.

In my previous roles, I've led billing systems implementation projects where I worked closely with IT and finance teams to ensure smooth transitions. I focus on understanding user requirements, documenting processes meticulously, and being adaptable when challenges arise. Effective communication is critical, and I always ensure all parties are aligned with the implementation timeline and objectives.

I utilize a combination of project management techniques and tools to prioritize tasks effectively. This includes creating a detailed roadmap, breaking projects into manageable milestones, and conducting regular check-ins with team members to assess progress and re-evaluate priorities as needed. Clear communication is key to ensuring everyone is aligned with the project goals.

The end-to-end Prospect to Cash process encapsulates the entire sales and billing lifecycle—from identifying potential customers, managing leads, and negotiating contracts, to invoicing and receiving payments. This thorough understanding allows me to create seamless integrations between sales and finance functions ensuring that billing is accurate and timely.

To ensure effective communication, I focus on bridging the gap by using common terminology and ensuring both teams understand the project's goals. I also advocate for regular cross-team meetings where I can facilitate discussions, gather insights, and resolve any misunderstandings promptly. My role as a Global Billing Senior SME will involve translating technical jargon into business terms that stakeholders can easily understand.

I would adopt a collaborative approach by engaging with key stakeholders to collect their insights and needs. Utilizing visual aids like flowcharts will help capture the billing processes clearly, making it easier to communicate with both technical and non-technical team members. Documenting requirements in a structured way ensures that they can be referred back to throughout the project lifecycle.

In a previous role, I discovered through data analysis that our billing cycle was delayed due to manual invoicing methods. I proposed and implemented an automated invoicing system, which reduced processing time by 40%. By continuously monitoring the new system’s performance, we could refine our processes further ensuring ongoing efficiency improvements.

Compliance is essential in billing processes to ensure that all operations meet legal and regulatory standards. In my role, I proactively engage with compliance officers to stay updated on the latest requirements and integrate them into our billing practices. This minimizes risk and fosters trust with clients and partners alike.

When conflicts arise within project teams, I prioritize open communication and mediation. I encourage team members to express their concerns in a structured manner and then facilitate discussions aimed at finding common ground and mutually beneficial solutions. It’s important to maintain a collaborative environment that fosters respect and understanding.

One primary challenge could be aligning the diverse billing practices of different regions with a unified global strategy. Additionally, staying updated on evolving regulations and technologies can be demanding. However, I see these challenges as opportunities to drive change and innovation, improving overall efficiency within Experian.