Lead Observability Engineer

Experian is the world's leading global information services company. During life's big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world's leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the "World's Most Innovative Companies" and ranked on Fortune's Best Companies to work for.

The Lead Observability Engineer is a critical role in our organization, dedicated to ensuring the robustness, performance, and scalability of our infrastructure and applications through superior monitoring and observability practices. This role will work closely with Infrastructure as Code (IAC) tooling like Terraform and will have a strong understanding of open telemetry standards. Familiarity with current monitoring and logging tools like Dynatrace and Splunk is essential. This role is ideal for a proactive go-getter who is eager to drive new technology adoption within the organization.

Summary of Primary Responsibilities

•   Lead the design and implementation of observability solutions that provide deep insights into application performance, system health, and user experience.

•   Establish and advocate for observability best practices across engineering teams.

•   Work closely with the infrastructure teams to automate and optimize infrastructure provisioning and scaling using IAC tools like Terraform.

•   Ensure infrastructure code is tested, reliable, and efficient.

•   Champion the adoption of open telemetry standards to collect, process, and export telemetry data.

•   Utilize and integrate monitoring tools like Dynatrace and Splunk to provide thorough insights and analytics.

•   Drive the evaluation and adoption of new tools and technologies to keep the organization at the forefront of observability and monitoring practices.

•   Collaborate with various engineering teams to ensure smooth adoption and transition to new technologies.

•   Analyze existing monitoring and observability practices, identifying areas for improvement or optimization.

•   Foster a culture of continuous learning and improvement within the observability team and across the organization.

•   Provide leadership, guidance, and mentoring to the observability team.

•   Foster a collaborative and inclusive environment that encourages innovation and growth.

• 8+ years in observability engineering
• Advanced Shell scripting and Infrastructure as Code (IaC) automation with Ansible and Terraform
• Understanding of open telemetry standards
• Proficiency with monitoring and logging tools such as Dynatrace and Splunk
• Proficiency in Python
• Experience with Go and exposure to open-source observability tools
• Design and implement comprehensive observability systems for both cloud and on-premises microservices-based applications
• Develop and deploy advanced alerting systems to detect and respond to performance issues
• Collaborate with development teams to instrument code for enhanced observability
• Train engineers on observability best practices
• Proficiency in CI/CD tools.

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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