Overview:
In 1983 Walter started Pilot. Pilot was a family business then and Pilot is a family business today. And we’re still operating on the same principles that started with Walter Pilot:
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Make quick decisions for our team members: that will make us different and better.
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At Pilot, our number one rule is: We do what we say we will do. No matter what. Our word is our bond.
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Treat every employee with respect and dignity.
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Be nimble. Be responsive. We know that is more important than ever.
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Be grateful when people choose to work for Pilot and treat them like they are part of the family.
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Give back. Be humble.
It’s a simple story: You don’t keep clients for forty years if you aren’t doing more right than wrong
Responsibilities:
What to Expect as a Pilot Adjuster.
Our adjuster's duties go beyond setting appointments, assessing damages, scoping the loss, and writing/reviewing estimates. We set the standard of service by making timely initial contact with policy holders. Whether working in the field or at a desk in one of our facilities; Pilot adjusters exceed exceptional customer service expectations set by our clients. We exemplify excellence through the execution and documentation of all activities associated with the claim process.
Qualifications:
You must be a licensed adjuster and have a minimum of 1.5 years claims handling experience. It is preferred to have 2+ years of property claims experience with experience with the following perils: interior domestic water, hurricane, wind, hail and fire.
Minimum 1.5 years of claims experience with full-file ownership.-
Requires strong knowledge of claims handling procedures and coverages provided within various homeowner policies with the ability to write structural damage estimates for channeled complex property losses.
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Effective negotiation skills
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Proven ability to provide exceptional customer service
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Strong written/oral communication and interpersonal skills
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Ability to effectively and independently manage workload while exhibiting good judgement
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Computer skills with the ability to work with multi-faceted systems and analytical skills
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Licensing in multiple states is required.