Hotel General Manager

Job Overview
We are seeking a dedicated Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will have a passion for hospitality and a strong background in hotel management.

Responsibilities
- Manage all aspects of the hotel operations including front desk, housekeeping, and guest services
- Ensure excellent customer service and guest relations are maintained at all times
- Implement and oversee revenue management strategies to maximize profits
- Develop and manage the hotel's budget effectively
- Supervise staff, conduct performance evaluations, and provide training as needed
- Maintain high standards of cleanliness, safety, and maintenance throughout the hotel
- Handle guest inquiries, requests, and complaints promptly and professionally

Experience
- Proven experience in hotel management or a related field
- Strong knowledge of front desk operations, phone systems, and hospitality industry practices
- Experience with resort management is a plus
- Proficiency in budgeting and financial management
- Exceptional customer service skills with a focus on guest satisfaction
- Excellent communication, leadership, and organizational abilities

If you are a seasoned Hotel Manager looking to lead a dynamic team in a thriving hospitality environment, we encourage you to apply.

POSITION PURPOSE AND SUMMARY Responsible for the overall success of the hotel. Works to meet guest satisfaction targets and manage overall customer experience, ensures positive associate satisfaction, financial goals and property reputation while maintaining standards set by the company. Provide leadership to the Operations team and to the associate population that will ensure we are viewed as an exceptional workplace. MAJOR /

KEY JOB DUTIES  Demonstrates and promotes 100% commitment to providing the best possible experience for our guests  Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives  Ensures guest room cleanliness standards are maintained to the highest quality, public areas and grounds are maintained in excellent condition and the Green Shield program is completed on schedule and meets or exceeds brand standards.  Provides training and manages to Kai ESA processes while ensuring continuous improvement.  Provides staff management to meet company initiatives (GREAT, FRESH, Making it Right and Stop the Leaks)  Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.  Onboarding and training of new associates including Extended Stay University training course compliance.  Drives positive work environment through teamwork, leading by example with energy and enthusiasm and recognition.  Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policy in a consistent and fair manner.  Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel need to improve performance on daily deliverables.  Provides the team the necessary tools and supplies to perform their jobs.  Responsible for maintaining appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors  Room management to include keeping all rooms in service.  Utilizes labor tracker effectively to manage to company labor standard.  Responsible for cash management including collection of in-house guest balances and direct bill receivables.  Ensures quality lead generation quotas are achieved. Activities include: making sure GSR’s collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.  Upholds and Enforces ESA standards and policy compliance at the hotel level. JOB DESCRIPTION OTHER DUTIES  In-house rate reviews.  Adheres to federal, state and local employment related laws and regulations.  Performs duties in all aspects of hotel operations as needed  Directly manages an Assistant General Manager when applicable.  Actively reviews and monitors the Social Media websites to ensure timely and appropriate responses to postings and address issues. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES  Ability to read and speak English and comprehends basic instructions, ability to generate effective short correspondence and memos  Ability to write in an effective and grammatically correct manner.  Ability to present information in one-on-one and small group situations to customers, clients, and other employees of the organization  Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property  Conversational Spanish would be beneficial ENVIRONMENTAL JOB REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate. The employee is frequently required to travel within the local community. Infrequent travel from one city to another is required which may necessitate air travel. MINIMUM QUALIFICATIONS Minimum three years related hospitality management (or related field) experience required; 2 year degree highly preferred. Customer experience required. PREFERRED QUALIFICATIONS  Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software  Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines  Ability to manage and direct a staff to perform daily job task

Job Type: Full-time

Pay: $57,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Weekends as needed

Ability to Commute:

• American Fork, UT 84003 (Required)

Ability to Relocate:

• American Fork, UT 84003: Relocate before starting work (Required)

Work Location: In person