Remote Partner Success and Support Admin

As a Remote Partner Success and Support Admin at Extenteam, your primary responsibilities will include managing partner success tickets, onboarding new partners efficiently, and providing comprehensive administrative support to the Partner Success team. You'll also be involved in tracking ticket metrics, collaborating with various departments, and maintaining processes that enhance partner satisfaction and project efficiency.

To succeed as a Remote Partner Success and Support Admin at Extenteam, candidates should have excellent English communication skills, either experience at a BPO or staffing company or in short-term rental industries, and a knack for organization and project management. Familiarity with CRM systems, particularly HubSpot, is advantageous, as is being naturally proactive and detail-oriented in approach.

In the Remote Partner Success and Support Admin position at Extenteam, you'll play a key role in ensuring that the onboarding process for new partners is smooth and effective. This includes scheduling intake and onboarding meetings, creating presentation materials, and ensuring all related tasks are tracked and reported accurately, ultimately enhancing the overall partner experience.

Candidates for the Remote Partner Success and Support Admin role at Extenteam should ensure they meet certain technical requirements, including a minimum internet speed of 30 Mbps, a computer with at least an i5 8th Gen processor, Windows 10 or MacOS Catalina, at least 8 GB RAM, as well as a quiet home office setting free of distractions. Additionally, a good headset and webcam will help facilitate effective communication.

Extenteam prioritizes professional growth and development for Remote Partner Success and Support Admins by offering opportunities for skill enhancement and career advancement. Team members can expect targeted development programs dedicated to both personal and professional growth, ensuring they have the tools they need to excel in their roles and contribute to the team's success.

When answering this question, emphasize your organizational skills and ability to assess the urgency of each ticket. Discuss methods such as categorizing tickets, maintaining a real-time dashboard, and setting deadlines to ensure timely responses and resolution for partners.

Share specific examples of how you've utilized CRMs in past roles. If you have knowledge of HubSpot, mention any features you've used, such as creating reports, tracking engagements, or managing partner data, and how this experience can be applied to the Remote Partner Success and Support Admin role at Extenteam.

Highlight your communication strategies, such as using regular updates, confirming receipt of messages, and providing detailed notes on issues. Mention your ability to adapt your communication style to suit different audiences, which is critical in a Remote Partner Success and Support Admin position.

Discuss your proactive approach to relationship-building, such as regular check-ins with partners, gathering feedback, and implementing solutions based on their needs. Emphasizing the importance of understanding partner expectations will showcase your fit for the Remote Partner Success and Support Admin role.

Talk about your familiarity with project management tools and methodologies. Provide examples of managing timelines, coordinating tasks between team members, and how your organization has led to successful project outcomes in your previous positions.

Outline your approach to conflict resolution, emphasizing active listening, empathy, and problem-solving skills. Discuss how you would communicate with the partner to find out the issue, propose a solution, and follow up to ensure their satisfaction, showcasing your fit for the Remote Partner Success and Support Admin position.

Explain your method for tracking ticket metrics, such as time to response, resolution rates, and partner feedback. Mention specific systems or tools you have used in the past, like ClickUp and HubSpot, to enhance your contributions as a Remote Partner Success and Support Admin.

Provide a specific example of a process you identified could be improved, what steps you took to implement changes, and the positive results that followed. This will demonstrate your proactive attitude and problem-solving capabilities suitable for a Remote Partner Success and Support Admin at Extenteam.

Talk about how data informs decisions in a Partner Success context, from analyzing ticket metrics to partner satisfaction scores. Discuss how the insights drawn from this data can help streamline processes and improve overall partner experience.

Detail the steps you take to maintain a focused and productive workspace, including minimizing distractions, ensuring reliable technology, and setting routine schedules. This will show your readiness for the remote aspect of the Remote Partner Success and Support Admin role.