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Overview Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.BenefitsFull suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:• Tuition Reimbursement• Pet Insurance• Adoption Reimbursement Benefits• Variety of Associate DiscountsThis is an incentive based position, which may include bonuses, incentive or commission plans.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.ResponsibilitiesResponsible for the day-to-day operational execution in support of an Executive Director within a larger community. Manages occupancy and monthly financial performance for the property. Maintains positive working relationships with all residents, resident family members, employees, and the business community.• Under direct supervision of an Executive Director, responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.• Supervises, directs, and motivates staff. Maintains superior training and morale. Ensures training programs are effectively executed.• Maintains high degree of resident satisfaction and retention through consistent delivery of high quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey.• Executes renewal program with existing residents through a proactive program ensuring the highest renewal rate possible.• In conjunction with the Executive Director, develops annual operating and capital budgets. Maintains budget accountability to the Executive Director, aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction.• Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates with attention paid to consistency in the selection and retention of quality personnel.• Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence.• Maintains current departmental policies, procedures, and licenses in accordance with all requirements.• Fosters creativity among staff to deliver the highest quality and optimum services. Responsible for creating and maintaining an atmosphere of stability. Acts as a member of Resident Counsel.• Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.• Conducts department head meetings on a weekly basis. Conducts quarterly associate meetings to review safety on all aging issues and building issues. Conducts quarterly residential meetings.• Keeps current on competitive projects and programs in the market place.This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.#ZR-CTQualificationsEducation and ExperienceBachelor's Degree in Gerontology, Business or other related field is required. Minimum two to four years proven management experience in retirement housing, hospitality or health care is required; or equivalent combination of education and experience.Certifications, Licenses, And Other Special RequirementsState license as a nursing home administrator and/or Assisted Living License.Management/Decision MakingUses strong analytic skills and an in-depth understanding of the organization and the business in order to handle arising problems and issues. Solves diverse problems using solid analytical skills where limited precedents/ guidelines exist.Knowledge And SkillsHas an advanced knowledge of the organization, industry, and a functional discipline. Extensive understanding of technical areas gained through experience and used to complete and/or oversee assignments. Has working knowledge of the organization. Understanding of legal requirements impacting skilled nursing and assisted living facilities. Understanding of sound business practices and approaches for analyzing general and specific operational issues. Understanding of appropriate methods for hiring, training, evaluating, motivating and disciplining personnel. High degree of accuracy in all assignments; ability to multi task and work with numerous interruptions; high degree of initiative; good judgment; employs professional ethics; high degree of customer service orientation;excellent written and verbal communication skills; ability to motivate others. Ability to work in a stressful environment.Physical Demands and Working Conditions• Standing• Walking• Sitting• Use hands and fingers to handle or feel• Reach with hands and arms• Climb or balance• Stoop, kneel, crouch crawl• Talk or hear• Ability to lift: up to 50 pounds• Vision• Requires interaction with co-workers, residents or vendors• Occasional weekend, evening or night work if needed to ensure shift coverage• Possible exposure to communicable diseases and infections• Exposure to latex• Possible exposure to blood-borne pathogens• Possible exposure to various drugs, chemical, infectious, or biological hazards• Requires Travel: OccasionallyBrookdale is an equal opportunity employer and a drug-free workplace.Salary Range Information$69,880 - $89,020 / year
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$69880K
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What You Should Know About Senior Commercial Architect, Associate Director, EY

Join Brookdale in Pittsburgh, PA as a Senior Commercial Architect, Associate Director, where you will be part of a workplace celebrated for its commitment to diversity and employee well-being. Imagine stepping into a role that not only enhances your professional skills but also contributes to the betterment of our residents' lives. Here, you’ll oversee the daily operations under the guidance of an Executive Director, ensuring financial performance and fostering positive relationships with residents and staff alike. You’ll manage occupancy rates and develop strategic budgets, all while promoting a supportive and engaging environment for both staff and residents. You will thrive in your role by ensuring high-quality service delivery, leading training initiatives, and enhancing resident satisfaction through a proactive approach. Your leadership will be pivotal in problem-solving and executing renewal programs aimed at maintaining excellent retention rates. Brookdale offers competitive benefits like tuition reimbursement, pet insurance, and incentives for veterans and military families. If you’re passionate about creating a vibrant community and have the leadership experience to back it, this is your chance to make an impact while growing your career. With the opportunity for professional development and a focus on health and wellness, Brookdale is where you can truly make lives better, including your own.

Frequently Asked Questions (FAQs) for Senior Commercial Architect, Associate Director Role at EY
What are the primary responsibilities of a Senior Commercial Architect at Brookdale?

As a Senior Commercial Architect at Brookdale, you will primarily oversee the daily operations of a residential community alongside an Executive Director. Your responsibilities include managing occupancy rates and monthly financial performance, executing staffing strategies, ensuring high resident satisfaction, and developing annual budgets. Additionally, you will foster positive relationships with residents, families, and community partners.

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What qualifications are needed for the Senior Commercial Architect position at Brookdale?

To qualify for the Senior Commercial Architect position at Brookdale, candidates should possess a Bachelor's Degree in Gerontology, Business, or a related field, coupled with two to four years of proven management experience in the fields of retirement housing, hospitality, or health care. A state nursing home administrator and/or assisted living license is also required.

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What skills are essential for a Senior Commercial Architect at Brookdale?

Essential skills for a Senior Commercial Architect at Brookdale include strong analytical capabilities, leadership and motivational skills, effective communication, and a high degree of customer service orientation. A deep understanding of operational management and the legal requirements impacting skilled nursing facilities is crucial.

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How does Brookdale support employee development for a Senior Commercial Architect?

Brookdale is committed to employee development, offering opportunities for professional training, workshops, and tuition reimbursement for further education. Employees in the Senior Commercial Architect role can expect ongoing support in their career progression along with health and wellness programs.

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What is the salary range for the Senior Commercial Architect position at Brookdale?

The salary range for the Senior Commercial Architect position at Brookdale is between $69,880 and $89,020 annually. This competitive compensation reflects the responsibilities of the role and the importance of fostering a high-quality living environment for our residents.

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Common Interview Questions for Senior Commercial Architect, Associate Director
Can you describe your experience managing financial performance in a senior living community?

When answering this question, focus on specific examples from your previous roles where you successfully managed budgets, improved occupancy rates, or increased revenue. Highlight your ability to analyze financial reports and implement cost-effective strategies while maintaining service quality.

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How do you ensure high resident satisfaction in your community?

In your response, share strategies that you’ve used to engage residents, such as conducting regular feedback surveys, hosting community events, or implementing resident programs. Emphasize your commitment to fostering relationships with both residents and staff as a means to enhance satisfaction.

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What leadership techniques do you employ to motivate and manage staff?

Discuss your leadership style and methods for creating an inclusive and motivating work environment. Provide examples of training programs you've implemented or how you have successfully resolved staff conflicts, emphasizing the importance of open communication and team engagement.

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How would you handle a situation involving a difficult family member of a resident?

Address this by explaining your approach to conflict resolution. Emphasize empathy, active listening, and the importance of clear communication. Share any relevant experience where you successfully navigated challenging conversations and maintained a positive relationship with the family.

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Can you share an example of how you've increased occupancy in a previous position?

Respond with concrete examples of marketing strategies you used to attract residents. Discuss specific initiatives, such as community outreach or partnership programs that effectively improved occupancy rates in your past roles.

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Describe a time when you had to implement a major change in operations. How did you manage it?

Highlight a specific change you implemented, describing your process for assessing the situation, developing a plan, and communicating it to your team. Discuss how you ensured staff and resident buy-in and the positive outcomes that resulted from the change.

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What strategies do you use for maintaining compliance with health and safety regulations?

Explain your commitment to staying updated on regulations and how you ensure your team is trained accordingly. Discuss your experience conducting regular inspections and how you promote a culture of safety and compliance among staff.

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How do you approach budget planning and financial forecasting?

Outline your experience with budget development, highlighting your analytical skills and tracking performance against budget. Explain how you proactively identify potential variances and implement corrective strategies.

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What role do you play in the community engagement of your facility?

Discuss your involvement in community projects and partnerships. Share examples of successful events or initiatives you’ve led to strengthen ties with the local community and how they benefited residents and staff.

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How do you prioritize tasks when managing multiple responsibilities?

Share your techniques for effective time management, such as using task lists, setting deadlines, and delegating responsibilities. Provide a real-life example of how this approach helped you manage a busy period successfully.

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Full-time, on-site
DATE POSTED
December 10, 2024

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