Sales Lead, Part-Time - Maui

As a Sales Lead at Faherty, your primary responsibilities include managing day-to-day store operations, leading the team, and ensuring an exceptional customer experience. You will focus on processing sales, driving customer outreach, and analyzing business metrics to identify growth opportunities. Creating a welcoming and organized sales environment, motivating your team, and facilitating effective communication across various channels are also vital parts of your role.

To succeed as a Sales Lead at Faherty, you should have multiple years of leadership experience in a retail environment, particularly in direct-to-consumer brands. A proven record of driving sales and team performance is crucial, alongside strong communication skills. Familiarity with technology, including Google Suites and MS Office, is also highly recommended. A passion for sustainability and a personal commitment to the brand's values will help you thrive in this role.

Faherty supports its employees by offering health benefits, a 401(K) plan with company match, incentives programs, and generous employee discounts. We prioritize a collaborative, inclusive workplace that emphasizes personal and professional growth, ensuring that every team member feels valued and empowered.

The work environment for a Sales Lead at Faherty is dynamic and collaborative. You'll be part of a passionate team that values creativity, inclusivity, and positive energy. The culture encourages open communication and teamwork, allowing you to make a real impact while spreading good vibes around the store. It's a great place for those who thrive in an energetic atmosphere and want to contribute to a meaningful brand.

As a Sales Lead at Faherty, candidates should be available during business hours, including nights, weekends, and holidays. Physical requirements include the ability to bend, reach, and lift at least 40 lbs, along with comfort in climbing ladders and standing for extended periods. Good physical stamina is essential to handle the active nature of the role.

When discussing your leadership style, focus on how you empower your team members, encourage open communication, and foster a positive work environment. Share specific examples of how you've successfully motivated a team in the past, particularly in high-energy retail environments like Faherty.

Address customer complaints by emphasizing your commitment to excellent service. Discuss your approach to listening actively, empathizing with the customer, and finding suitable solutions. Share a specific instance in which you turned a negative experience into a positive one, showcasing your problem-solving skills.

Mention your familiarity with key performance indicators such as sales targets, conversion rates, and guest capture metrics. Discuss how analyzing these figures can identify areas for improvement, as well as strategies you would employ to boost performance based on your findings.

Explain your approach to building a positive atmosphere through team motivation, open communication, and celebrating successes. Share specific examples of initiatives you’ve led to cultivate a thriving workplace, aligning with Faherty's core value of spreading good vibes.

Share specific achievements related to sales or customer service where you led your team to exceed goals. Discuss the tactics and strategies you employed and highlight your role in motivating your colleagues, which will demonstrate your strong leadership skills.

Discuss your strategies for time management during busy retail hours, such as creating to-do lists, delegating tasks to team members, and focusing on high-impact activities first. Use examples where possible to illustrate how these methods helped you maintain operational efficiency.

Talk about your preferred communication styles and tools you find effective, such as team meetings, one-on-one check-ins, or communication apps. Emphasize the importance of transparency and collaboration and share instances where good communication led to successful outcomes.

Demonstrate your commitment to continuous learning by mentioning your sources for retail trends, such as industry blogs, trade magazines, or networking events. Share how you apply this knowledge to keep the store aligned with market expectations and customer interest.

Discuss your understanding of visual merchandising and its impact on customer experience. Highlight how an appealing store design contributes to creating an inviting atmosphere, drives sales, and reinforces brand identity, aligning well with Faherty's commitment to strong visual presentation.

Talk about your training philosophy, focusing on the importance of hands-on experience, mentorship, and continuous feedback. Share how you would create an inclusive and supportive onboarding process, allowing new hires to feel welcomed and empowered within the Faherty culture.