Job details

Family Support Specialist

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

As a Family Support Specialist you are responsible for the intake, assessment and consultation of LifeWorks clients seeking resources and information on health and social services, childcare and eldercare issues. Upon completion of the telephonic consultation or receipt of the email request, the Family Support Specialist is responsible for the timely completion of researching and delivering accurate resources and information to assist clients in resolving WorkLife related concerns.

Responsibilities:

Consulting
Conducts telephonic consultation with clients seeking resources for childcare/eldercare issues and health and social service issues not covered by EAP
Provides community resources requested by counselors, tele-counselors and Customer Success Managers for clients requiring specialized or long-term resources
Contacts relevant resources to obtain information specifically requested by the caller
Confirms agency or organization contact information and service initiating procedures to callers is up-to-date
Provides follow-up consult with clients who had requested childcare/eldercare resources to ensure receipt of information and answer any further questions regarding resources sent
Advises clients of other LifeWorks services and refers when appropriate
Research
Investigates current community resources and shares information with colleagues
Contacts relevant resources to obtain information as specifically requested by the client
Assists in developing and maintaining a resource library of related material
Keeps current on literature, articles and other research material relevant to client issues
Various Administrative duties
Assists with maintenance of the WorkLife and Community Resource database
Works with Fulfillment Centre to compile information and resources to be sent to clients
Navigates case management system with fluency to ensure case is booked, resources are secured, and client documentation is thoroughly captured
Understands and complies with LifeWorks and Morneau Shepell policies and procedures
Participates in staff meetings as required
Participates in training when identified by Manager, WorkLife Services

Succeeding in the Family Support Specialist role will require the following core qualifications and skills:

Bachelor’s degree, or College diploma in Gerontology, Social Work/Psychology or a related field with a proven background in Childcare and/or Eldercare
Certification as Information and Referral Specialist (CIRS) or completion of related courses (i.e. Addictions/Mental Health) a definite asset
1 to 2 years of experience in the Information and Referral sector working with a range of community populations i.e. addictions services, mental health services
EAP industry experience (preferred)
Excellent assessment skills and the ability to engage clients
Excellent communication, writing, and research skills
High comfort level in using case management system/technology
Strong self-motivation and initiative
Excellent organizational skills and the ability to meet deadlines are also required
A customer service background would be an asset (practicum or otherwise)
Able to successfully complete the required training

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

LifeWorks is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

talentacquisitiononboarding@lifeworks.com

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

By LifeWorks

LifeWorks is committed to the principles of employment equity. We respect, value, and encourage individuality and cultural diversity. Valuing employees is part of our core values and guiding principles. We support an Employee Referral Program th...

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INDUSTRY

Business Consulting

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Toronto, Canada

DATE POSTED

June 10, 2023