We are looking for an energetic, persistent go-getter with at least 2 years of prior customer support experience to join our team as a Customer Support Representative for Atlas. In this role, you will be responsible for customer support operations in Taipei as part of our customer support team. The right candidate will be a self-starter able to stay focused on their priorities while still working within a highly collaborative team, and willing to be creative and think outside the box while still aligning their work with broader team and company goals. They must be available to work during Taipei time zones.
Our service commitment to schools encompasses global support Monday through Friday, and online and onsite training. You will have primary responsibility to support our Atlas schools during .
Atlas is the leading curriculum planning platform trusted by over 6,000 schools around the world, and it provides seamless collaboration for teachers, administrators, and curriculum writers along their curriculum development journey. Initiate, revamp, and continuously refine the curriculum development process in one unified system.
What you’ll learn in the first 30–45 days
Key Responsibilities
A Normal Week
Career Path
Various career paths are open to you, depending on skill level and interest:
Prior Experience & Requirements
Capabilities & Character
Success Metrics
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.
For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.
Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support.
Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide.
Join us in our commitment to transforming education and empowering communities worldwide.
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Powering Education: Driving transformative experiences for learners, educators, and families globally
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