Renewal Manager (Hybrid)

As a Renewal Manager at Fastmarkets, your key responsibilities include reaching out to customers approaching their subscription expiry to secure renewals, handling communication with customers whose subscriptions have already lapsed, and ensuring all orders are processed smoothly through collaboration with client services. You’ll also be tasked with managing customer queries and effectively negotiating pricing to maintain and grow your territory accounts.

To succeed as a Renewal Manager at Fastmarkets, a strong foundation in sales is vital. Ideal candidates are energetic self-starters fluent in English, with additional language skills being a plus. Proficiency in Microsoft Office is necessary, and experience with Salesforce is advantageous, as it is essential for managing your sales pipeline. Excellent communication and organizational skills will help you thrive in this fast-paced environment.

The Renewal Manager plays a crucial role in Fastmarkets' success by ensuring high rates of subscription renewals, which directly contribute to the company's revenue goals. By working closely with both customers and the sales team, you help maintain strong relationships and identify opportunities for upselling, ultimately supporting the company's commitment to being customer-centric and collaborative in its approach.

Working at Fastmarkets, you'll find a collaborative and inclusive culture that values diverse perspectives. As a Renewal Manager, you'll be part of a lively team that encourages growth and accountability while being metrics-driven. The positive environment fosters strong relationships, allowing team members to share insights and strategies, which enhances overall performance and job satisfaction.

Fastmarkets prides itself on fostering a growth mindset among its employees. As a Renewal Manager, you have access to professional development opportunities, including training on new products and services, sales techniques, and customer relationship management skills. Demonstrating success in this role can lead to advancement within the organization, opening doors to broader sales roles or leadership positions.

Addressing a customer's hesitation requires empathy and understanding. Begin by asking open-ended questions to discover their concerns and needs. Offer tailored solutions that highlight the value of Fastmarkets services, and reassure them about the benefits they’d miss out on if they choose not to renew. Follow up with confidence and a positive attitude to reinforce their trust.

Salesforce is a powerful tool for managing sales pipelines effectively. I utilize it to record interactions with customers, track renewal dates, and set reminders for follow-ups. It helps me analyze my performance metrics and forecast future sales, allowing me to stay organized and prioritize my outreach efforts.

To meet and exceed revenue quotas, I focus on building strong relationships with customers, understanding their needs, and ensuring seamless communication. Additionally, I utilize data to identify trends and opportunities for upselling and cross-selling. I always look for feedback and continuously apply what works best in my approach.

I prioritize tasks by assessing urgency and impact on customer satisfaction first. I use to-do lists and a calendar to plan my day, breaking down larger projects into manageable tasks. This helps me stay focused and flexible, allowing me to adapt to urgent situations while ensuring I meet deadlines.

In a previous role, I encountered a customer who was hesitant about a price increase. I prepared by researching market benchmarks to justify the increase and demonstrated how the value provided outweighed the cost. By engaging in an open dialogue and offering options, I turned their concerns into an agreement that satisfied both parties.

I admire Fastmarkets' legacy and commitment to providing valuable market data and insights. The role of a Renewal Manager aligns perfectly with my passion for sales and customer relationship management. I'm excited about the opportunity to contribute to a team that values collaboration and growth while making a significant impact on client satisfaction.

Fastmarkets has a strong reputation in the commodities pricing sector, focusing on metrics-driven performance, accountability, and client-centric solutions. The values of growth mindset and inclusivity resonate with me deeply, as they create an environment where everyone feels valued and empowered to perform at their best.

Staying updated with industry trends is essential for being an effective Renewal Manager. I subscribe to relevant newsletters, attend webinars, and actively participate in networking events. This ongoing learning helps me engage in informed conversations with customers and position Fastmarkets as an industry leader.

One of the most challenging aspects is dealing with customers who may be experiencing budget constraints. It requires a sensitive approach to understand their situation without compromising the value we provide. I've found that remaining empathetic and offering flexible solutions often leads to successful outcomes.

I believe in fostering open communication and collaboration. By sharing insights and experiences, I can help identify strategies that have worked well in my experience while learning from others. Being proactive in volunteering for projects and supporting my colleagues would also contribute to our collective success at Fastmarkets.