Careteam Associate at Fella Health (Remote, US Hours, $21k/yr total comp inc equity)

About Embedded

Embedded is the AI-powered Operating System for Consumer Healthcare. We are the engine for non-healthcare entities to launch, run, and grow their own consumer telemedicine brand — launch in minutes, not months. Brands choose among the modularized components that make up a digital clinic, with the no-code operating system functioning as the glue that seamlessly holds the components together. We’re starting with a focus on GLP-1s for weight loss in the US.

• GLP-1s are a f*ing big deal. We’re in a remarkable & rapid period of change which will radically reshape the patient & cash flows in the healthcare system.

  Our mission is to accelerate the global take-up of GLP-1s to solve obesity worldwide by building an AI-powered, consumer-led global healthcare system. We’re building the infrastructure to have served 100 million patients worldwide by the end of 2034. In so doing, we have the opportunity to become the world’s first trillion dollar healthcare company: the operating system for any non-healthcare entity to seamlessly offer consumer-led healthcare, globally.

  We’ve grown >1000x since Aug 2021, >200x since Aug 2022, >20x since Aug 2023. We’ve just surpassed $30M ARR. As a company, we’ve been cashflow positive for the last 18mo. We’re fast approaching 10,000 active customers with high NPS.

  Almost all of this has so far been through our main D2C brand Fella. Embedded is still new.

  We’re a young startup and we’re just getting started. This is still Day 1 and all our work is ahead of us.

  You can read more about working at Embedded here: Working at Embedded Medical https://fella.notion.site/Working-at-Embedded-Medical-5b5c0a584af44de78ac7fb9b2cf8d993

  We're backed by top healthcare & consumer investors:

  • Y Combinator

  • Global Founders Capital — backed Facebook, Slack, LinkedIn, Revolut, Rocket Internet

  • AngelList Early Stage Fund (backed by Naval Ravikant)

  • BrandProject (venture-builder behind 2 unicorns)

  • The founders of Indeed, Curative (unicorn), Alan (unicorn), Kaia Health (>$300mil valuation), Vouch Insurance (>$500mil valuation), Not Boring (Packy McCormick)

The Opportunity as Careteam Associate

Fella is building a world-class, fully remote team. As a Careteam Associate at Embedded, you’ll work side-by-side with the Medical Support Lead to help build out the medical clinic.

You’ll handle customer support, coordinate with insurance companies, and focus on getting fellas (patients) their medication. You’ll work closely with Fella providers (NPs, Doctors) to ensure their workflow is smooth and they everything they need. This role is critical for building the foundations at Fella, and puts you in line to take a senior clinical ops role in the company in the coming years.

This role is FTE and fully remote, working US hours (EST).

You'll work closely with and report directly to Fella’s Operations Lead.

Key Responsibilities

Clinical Operations — You’ll work under the close guidance of our Medical Support Lead to help run an effective telemedicine clinic.

• data transfer: ensure Providers have all the info they need in the EHR (patient info, medical charting, lab uploading) so they can see the fella efficiently

• customer success: coordinate enrollment with fellas to get them onboarded

• insurance: coordinate with insurance companies via PAs & VoBs to get medication covered

• medication fulfillment: liaise between pharmacies and fellas to ensure medication is fulfilled and started

• refills: liaise between fellas and pharmacies to ensure fellas can collect their medication

• customer support: focus on making sure fellas are happy with great communication, efficient service and timely support

• calls: take inbound fella calls and ensure they get the best service

• care coordination: help Providers sort any issues they have for their fellas

Need to Have

Operating skills:

• Language: you are fluent in English.

• Complexity: you're highly organized and can complete multiple projects concurrently.

• Mindset: you calmly handle uncertainty and rapidly changing situations.

• Learning: you're an autodidact with impressive speed and resourcefulness. You regularly teach yourself the skills you need from scratch.

Work Schedule:

• Shift Timing: This position requires working during the night shift and includes weekends. Flexibility in scheduling is essential to meet our team's operational needs and support our mission.

Nice to Have

Operating skills:

• Experience: you have 2+ years relevant experience, including 1+ year(s) in Care Coordination / Medical Assistance / Medical Billing.

• Education: you likely have a degree in Nursing, Pharmacy, or something similarly medical related.

• Past: you've been pulled into important problems, taken risks, excelled in new areas. You've likely created something from nothing, however small.

• Systems: you think in and build out systems. You drive towards automation where possible. You’re comfortable around no-code tools.

Our cultural standards

These are the core cultural standards to which we hold ourselves & our team-members:

• Belief in the mission: We will have served 10 million patients by the end of 2028 and we transform the life of most patients who join. We have a lot of work to do. We are obsessed with our patients and are dedicated to the mission.

• Unwavering integrity: We are at the frontier, so we often live in ambiguity with no trodden path. When we can’t look to others for guidance, we must maintain impeccable ethics and unwavering integrity.

• Only the paranoid survive: Bad sh*t is coming. By joining us, you’re choosing to sail straight towards the storms with unhesitating conviction. However much we’ve already done, however far we’ve already come — it’s still Day 1 and all our work is ahead of us.

• Your life’s work: This will be your most challenging, most rewarding role of your life. You’ll be shocked how capable you are & how much you can achieve.

• If we’re average we fail: We are only interested in “insanely great”, a focus on the quality of our execution that in everyday life would be considered pathological. We have a dedication to excellence and reject incompetence.

• Commitment to candor: That which can be destroyed by the truth should be. You get full transparency from the company and the company expects full transparency from you. We never say anything about someone that you wouldn’t say to them directly. We give feedback with love and do not need to protect people from fleeting physical sensations.

• A maniacal sense of urgency: We execute at an intensity that most people think is impossible. Speed is critical and we need things done yesterday. We all work very hard and in such a competitive world there really is no other way to win.

• Enduring frugality: We are frugal. We hate being wasteful and we are anti-luxury. A culture of cheapness keeps us young. We spend our cash wisely & carefully — in a way that would make our grandmas proud.

• Bulldozing barriers: The world is malleable and we shape it. We truly believe this and act accordingly. We are relentlessly resourceful and are at the mercy of no-one but ourselves.

• Keep your head down: We’re boring people doing exciting work. We don’t chase short-term status — we ignore short-term dopamine hits and focus on what matters. Outsiders will underestimate us and we revel in that.

• The power of focus: We live in a world of power laws and we cannot overestimate the unimportance of practically everything. Know your One Thing, and nail it.

🎯 “You just build a fing amazing experience. Make each step amazing. Make every decision in the long term interest of the customer. Give the customer massively more value than you take.”

Compensation and Benefits

• Compensation: $21k/yr total comp (salary + equity, inclusive of 13th month)

• Vacation: generous PTO with a yearly minimum (>2wks/yr)

• Remote: our team is fully distributed across the world and functions fully remotely

• Healthcare: comprehensive medical insurance ($500/yr)

• Personal development: budget for books, courses, coaching ($400/yr)

• Personal wellness: budget for gym, health apps ($400/yr)

• What are we missing? We're still early so you get to shape our culture.