Marketing & Move-In Coordinator

The Marketing & Move-In Coordinator is a pivotal point of contact with the new prospective and future residents. Ideal candidate must possess the ability to exercise good judgment in a variety of situations; demonstrates effective verbal and written communication, administrative, and organizational skills; and the ability to maintain a realistic balance among multiple priorities. Leads by example, maintaining a professional work relationship with team members, clients, residents, and their family members. Remains knowledgeable of clients’/residents’ responsibilities and rights. The Marketing & Move-In Coordinator is responsible and held accountable for following FellowshipLife Inc. mission and core values while maintaining and living our philosophy of person directed lifestyle and Fellowship Spirit

• Career Development: Joining our team opens doors to professional growth and advancement. Access ongoing training, mentorship, and opportunities to expand your skills within a nurturing environment.

• Meaningful Contribution: As a Marketing and Move-In Coordinator at Friends Village, you'll have the opportunity to make a significant impact on the lives of our residents.

• Team Collaboration: Join a collaborative and supportive team environment where your contributions are appreciated.

• Manage all aspects of move in with Resident(s) and family members to finalize settlement paperwork and requirements for move-in, including file set up, creating lease agreement and related file documents, scheduling final settlement signing date and obtaining all relevant documentation from resident(s), family members, physicians, and financial advisors, etc. Assure all move-in paper work is completed
• Coordinate all apartment turn-overs, materials selections, and ensure apartments are in acceptable condition for move in. Work closely with plant operations to make sure deadlines will be met.
• Handle move-in coordination: move-in day activities, move-in arrangements.
• Coordinate apartment walk through with maintenance and housekeeping for move Ins and schedule with appropriate team members for apartment to be made show ready.
• Provide sales assistance as needed for the Director of Sales & Marketing and sales team to include handling and appropriately routing telephone inquiries, taking RSVPs for events, maintaining mailing lists and suppression lists, hosting events, and participating in external community outreach programs. Coordinates event details with team members in other departments.
• Compile reports accurately and timely as needed including but not limited to weekly productivity report and monthly occupancy reports.
• Participates in daily meetings, provides support and a creative approach to advance prospects. Participates in white board meetings and scribes notes in Sherpa.
• Maintains inventory of marketing materials.

• Critical Thinking: Fully assesses a situation; thoroughly probing cause-and-effect, potential resources, possible options; and devising plausible solutions/responses that are resident/client-centered and appropriate.
• Quality Focused: Ensures team education and competencies (in-services, trainings, culture, and guide positions), as well as ensures policies, procedures, and operations are followed in compliance according to federal, state, local, and Fellowship Senior Living regulations. Monitors and maintains accurate records, i.e. contracts, reports, etc. Participates in sales training and coaching provided by Fellowship Village or third-party entities. In order to ensure the proper execution and conduct during calls with family members and customers, calls are subject to quality control monitoring.
• Conflict Resolution: Should have a good understanding of healthy conflict resolution techniques and demonstrate an ability to work out any personal conflicts with others in a way that is in keeping with the Fellowship Spirit culture.
• Interpersonal Sensitivity and Communication Skills: It is essential for the Sales & Residency Coordinator to have a complete understanding of the Residency Agreement as it pertains to all aspects of daily life in the community.TheSales & Residency Coordinator must have the ability to communicate with prospects/families and team members clearly and respectfully. Answers inquiries, gives direction and provides assistance to prospects/families. Should be able to clearly give feedback and ask for information from other team members and prospects/families members as necessary.

• Uses confidentiality and proper chain of command when passing along information, changes, or concerns of residents and clients.
• Must be highly organized and customer service driven
• Knowledge of Microsoft Office Suite; excel, word, etc.
• Maintains a safe, comfortable, and functional work environment by assessing surroundings for potential hazards, encouraging continuous quality improvement.
• Promotes the community in a positive manner and effectively communicates the community values to residents, families, visitors, and team members.
• Ability to provide clear directions and expectations, while coaching and offering effective feedback.
• Supports other team members in meeting all job requirements.
• Actively participates in being part of a learning and teaching organization. Willingness to continue to learn and seek improvement. Attends in-service training programs.
• Responsible for staying abreast of current laws, regulations, policies, procedures and best practices, and adapting to company and industry changes.
• Accurate, detailed, and dependable, with a commitment to the highest quality of standards.
• Work may require more than 40 hours per week to perform the essential duties of the position. Availability for evening and weekend work during special events.
• Other duties as assigned. There are times based upon unusual work volume (increase or decrease), emergencies, or severe weather conditions, when it will become necessary for you to accept and perform a work assignment or assist with tasks which are outside of your regular duties or cross-trained assignment in which you possess the basic knowledge and skill to perform the assignment safely.

EOE: FellowshipLIFE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We support a work environment where diversity, integrity and excellence are embraced, family is valued, and Fellowship Spirit is strengthened.