Job details

Veterinary Referral Coordinator

Are you passionate about delivering exceptional client experiences and building strong relationships within the veterinary community? Fetch Specialty & Emergency Veterinary Centers in Clearwater, FL, is seeking a Veterinary Referral Coordinator to join our team!

Please note: Experience in veterinary medicine is required for this role.

About Fetch

Fetch is dedicated to advancing specialty and emergency veterinary care for pets and their families. Our team of professionals works collaboratively with referring veterinarians to deliver top-notch care and innovative solutions.

Position Overview

The Veterinary Referral Coordinator serves as the liaison between Fetch’s team of providers and primary care veterinarians. This key role combines exceptional customer service, a concierge-like approach, and detailed organizational skills to enhance the experience of our referring community. The Coordinator ensures a seamless referral process, providing personalized support to veterinarians, clients, and their beloved pets.

Key Responsibilities

Referring Veterinarian Liaison:

Serve as the main point of contact for referring veterinarians and their staff.
Direct cases to appropriate specialty services and address questions or concerns.
Act as the primary resource for the rVetLink portal.

Medical Record Management:

Audit and ensure completeness of medical records, including exam notes, lab results, and diagnostics.
Create and send clinical summaries to referring doctors.

Community Engagement:

Foster relationships with the veterinary community by identifying and addressing their service needs.
Partner with the marketing team to organize veterinary education events for referring veterinarians and their staff.

Client Coordination:

Facilitate pre-appointment communication with new referral clients to provide a welcoming experience.
Personally greet and onboard new referral clients during their first visit.
Conduct post-appointment follow-ups, including requests for feedback and Google reviews.

Additional Duties:

Review prescription requests from outside pharmacies.
Process insurance claims, including verifying coverage and managing documentation.
Train new hires on referral processes and provide exemplary customer service.
Collaborate on new initiatives to enhance the referral experience.

Education:

Associate’s degree or higher in Animal Science, Medical Technology, or Communications preferred.

Experience:

Required: 3–5 years of experience in the animal health field. Experience in a referral-setting is preferred.
Proficiency in veterinary medical terminology and procedures.

Skills & Competencies:

Exceptional customer service skills with a flexible and professional approach.
Strong written and verbal communication skills.
Leadership, collaboration, and conflict resolution abilities.
Strategic and forward-thinking mindset.
Ethical conduct and decision-making skills.

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k with employer match)
Life Insurace (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Paid Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Employee assistance program
Employee Pet Plan
Continuing education and uniform allowance
Tuition reimbursement

Average salary estimate

$52500 / YEARLY (est.)

min

max

$45000K

$60000K

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What You Should Know About Veterinary Referral Coordinator, Fetch Veterinary

If you're ready to make a difference in the veterinary community and have a knack for providing top-notch client service, Fetch Specialty & Emergency Veterinary Centers in Clearwater, FL, is the place for you! We are currently on the lookout for a Veterinary Referral Coordinator who has a passion for helping pets and their families through seamless communication and coordination. In this role, you’ll be the vital link between our team of experts and referring veterinarians, ensuring that every referral process is as smooth as possible. Your responsibilities will include managing medical records, facilitating communications with clients and veterinarians, and even organizing community engagement events. With your 3-5 years of experience in the animal health field, you will be able to lend your expertise in veterinary medical terminology and procedures to enhance the overall experience for both pets and their owners. We value creativity and initiative, so you'll have the opportunity to contribute to innovative initiatives that make the referral experience even better. At Fetch, we not only value your professional skills but also the unique approach you bring to client relations. So, if you're a detail-oriented team player with exceptional communication skills, we would love for you to be a part of our mission to advance specialty and emergency veterinary care. Join us in making a lasting impact on the lives of pets and their families while enjoying benefits that encourage your personal and professional growth!

Frequently Asked Questions (FAQs) for Veterinary Referral Coordinator Role at Fetch Veterinary

What are the main responsibilities of a Veterinary Referral Coordinator at Fetch Specialty & Emergency Veterinary Centers?

As a Veterinary Referral Coordinator at Fetch Specialty & Emergency Veterinary Centers, your primary responsibilities will include acting as the liaison between referring veterinarians and our team, managing medical records, and fostering community relationships with veterinary professionals. You will also coordinate pre-appointment communication with clients and oversee follow-up to enhance client experiences. Your expertise will be crucial in ensuring a seamless referral process.