Technical Writer (Hybrid)

As a Technical Writer at First Citizens Bank in Raleigh, your primary responsibilities will include developing clear and detailed documentation such as procedures, job aids, and process maps. You'll engage with subject matter experts to gather content for documentation and maintain our centralized SharePoint library. Additionally, you’ll conduct gap analysis on existing documentation and ensure adherence to regulatory standards which is critical for compliance.

For the Technical Writer position at First Citizens Bank, candidates should possess either a Bachelor's Degree with 2 years of related experience or a High School Diploma with 6 years of experience in banking, process improvement, or project management. Critical thinking, strong collaboration skills, and proficiency in MS Office applications, Adobe Acrobat, and SharePoint are essential for success in this role.

Preferred qualifications for the Technical Writer role at First Citizens Bank include prior experience in the financial services industry, knowledge of banking regulations, and familiarity with auditing processes. Moreover, having a background in consulting or project management will greatly enhance your fit for this position, making it easier to manage documentation aligned with compliance needs.

The hybrid work model for a Technical Writer at First Citizens Bank involves a balance between working from the office in Raleigh and remote work. This flexible arrangement allows you to collaborate effectively with teams while also providing the freedom to work independently from home, ensuring you can manage your time and responsibilities efficiently.

First Citizens Bank values career development and offers various opportunities for its Technical Writers to pursue continuous learning and professional growth. You’ll have access to training resources, mentoring programs, and the chance to work on cross-functional projects that enhance your skills and knowledge in documentation and process improvement.

Highlight your past experience in process documentation, including specific projects where you collaborated with SMEs to elicit information, created documentation, and maintained organizational systems. Mention any tools you used, such as SharePoint or MS Office, and how your efforts contributed to better compliance or efficiency.

Discuss your approach to drafting documentation, focusing on assessing the target audience’s needs, utilizing standardized templates, and reviewing your work for compliance with internal and regulatory standards. Explain how you incorporate feedback from SMEs to enhance clarity and usability.

Explain your time management strategies, such as prioritizing tasks, utilizing project schedules, and setting milestones for deliverables. Share examples of instances where you successfully met deadlines without sacrificing the quality of your documentation.

Choose a project that highlights your problem-solving skills and adaptability. Discuss the challenges faced, such as tight timelines or complex content, and illustrate how you overcame them by collaborating with teammates or refining your documentation approach.

Detail your experience using SharePoint, emphasizing how you've created centralized libraries for documentation, organized content for easy access, and collaborated with teams through this platform. Provide examples where your utilization of SharePoint improved documentation processes.

Discuss your methods for keeping abreast of industry regulations, such as subscribing to relevant trade publications, participating in professional organizations, or attending workshops and webinars that focus on regulatory changes in financial services.

Discuss specific tools you're proficient in, such as MS Visio or Adobe Acrobat, emphasizing how you've used them to create visuals that enhance understanding of complex information. Provide examples of the types of visuals you’ve created.

Illustrate your interviewing technique, focusing on how you prepare beforehand by doing research on the topic and formulating questions. Discuss how you build rapport to ensure SMEs feel comfortable sharing their expertise, leading to more comprehensive documentation.

Explain the key components of effective documentation, including clarity, conciseness, user-friendliness, and regulatory compliance. Share your insights on how each aspect contributes to the overall effectiveness and utility of documentation within an organization.

Share your strategies for organizing documentation, such as maintaining a detailed record-keeping system, creating logical filing structures, and implementing version control practices. Highlight how these systems facilitate easy retrieval and ensure documentation is up-to-date.