Teller Associate (Universal Banker)

As a Teller Associate (Universal Banker) at First Financial Federal Credit Union, you will be responsible for accurately processing and recording routine member transactions such as cashing checks, accepting deposits and withdrawals, and processing loan payments and money transfers. You'll also assist in new membership account requests, promote Credit Union products, and maintain compliance with all internal controls.

To qualify for the Teller Associate (Universal Banker) position at First Financial Federal Credit Union, candidates should have a high school diploma or GED and two years of Teller or similar experience. Additionally, strong customer service skills, proficiency in math, and good reasoning ability are essential. Completion of mandatory compliance courses is required as well.

First Financial Federal Credit Union is committed to employee development. As a Teller Associate (Universal Banker), you will have access to extensive training on compliance, product knowledge, and customer service skills. This equips you with the tools you need to excel in your role and advance within the organization.

Teller Associates at First Financial Federal Credit Union typically work during regular branch hours with the expectation of working 2-3 Saturdays a month. This flexible schedule allows you to balance personal commitments while contributing to a vital community service.

First Financial Federal Credit Union stands out by prioritizing member relationships and community involvement. As a Teller Associate (Universal Banker), you will not only handle transactions but also foster lasting relationships by understanding members' needs and providing personalized solutions in a technology-driven environment.

When answering this question, emphasize the multifaceted nature of the position by discussing how a Teller Associate (Universal Banker) is responsible for both routine transactions and offering personalized customer service while promoting Credit Union products. Share a brief reflection on your understanding of compliance and internal controls.

In your response, showcase your problem-solving skills by providing a specific example. Explain how you listened to the customer’s concerns, addressed their issue carefully, and ensured that they left satisfied. Highlight your commitment to maintaining a positive rapport even when challenges arise.

Discuss strategies you use to prioritize tasks effectively, such as creating to-do lists and utilizing digital tools. Showcase your ability to remain calm under pressure and ensure that you provide accurate service throughout your day.

Share your approach to product promotion by illustrating how you identify member needs and match them with the appropriate services. Emphasize your communication skills, ability to simplify complex information, and focus on building relationships.

Detail your understanding of compliance and internal controls relevant to banking. Describe the appropriate steps to verify the transaction, follow established protocols for reporting suspicious activities, and ensure communication with your supervisor.

Provide an example that highlights your ability to collaborate with colleagues. Mention the goal, your role within the team, the strategies used to communicate, and the outcome of the project, reinforcing your commitment to teamwork.

Discuss the importance of attention to detail and describe the techniques you use to double-check your work, such as maintaining organized records and using verification processes to ensure accuracy in all transactions.

Articulate your passion for providing exceptional customer service and making a positive impact in members’ lives. Emphasize how you derive satisfaction from resolving issues, building trust within your community, and achieving personal and professional growth.

Identify key skills such as strong interpersonal communication, excellent customer service, accuracy in transaction handling, and a solid understanding of compliance regulations. Explain why you believe these skills are essential for success in the role.

Demonstrate your time management abilities and prioritization techniques. Discuss how you remain efficient without compromising quality, perhaps by illustrating your experience in managing multiple responsibilities in previous roles.