Branch Banking – Client Consultant II

As a Branch Banking – Client Consultant II at Flagstar Bank, you'll be responsible for delivering outstanding client experiences by resolving concerns, managing client relationships, and driving sales performance. You'll also facilitate introductions to bank partners, assist clients with inquiries and complaints, and ensure compliance with regulatory policies, all while striving to meet the financial needs of our clients.

For the Branch Banking – Client Consultant II role at Flagstar Bank, candidates should have a high school diploma or equivalent and 4-5 years of customer service and sales experience, preferably in the financial services industry. While National Mortgage Licensing System (NMLS) registration is preferred, it can be completed after starting the job. A strong ability to mentor others and familiarity with digital products are also beneficial.

At Flagstar Bank, career growth is a priority for the Branch Banking – Client Consultant II role. The company provides comprehensive training and development opportunities, emphasizes mentorship, and encourages team members to enhance their skills through continuous education and product training to ensure they succeed in helping clients achieve their financial goals.

The hourly pay range for the Branch Banking – Client Consultant II at Flagstar Bank is between $19.13 and $28.69, depending on experience and performance. This competitive compensation reflects the value of exceptional client service and the expertise necessary to perform in this impactful role.

As a Branch Banking – Client Consultant II at Flagstar Bank, you can expect to engage in a range of customer interactions, including resolving account-related questions, addressing financial concerns, and facilitating conversations around lending and investment options. Your role will involve both direct engagements with clients and collaborative efforts with various banking partners, all aimed at enhancing the client experience.

To ensure a positive client experience, I actively listen to client concerns, provide timely and effective resolutions, and communicate clearly. I believe in fostering trust and transparency, which encourages clients to return for future banking needs.

In my previous role, I consistently met and exceeded sales targets by cultivating strong client relationships and understanding their needs. I also actively sought opportunities for product introductions to enhance client satisfaction and drive revenue.

I use a combination of proactive communication, regular follow-ups, and personalized service to manage client relationships effectively. Understanding clients' unique needs helps me tailor solutions and build long-term loyalty.

When faced with difficult client situations, I remain calm and empathetic. I listen carefully, address their concerns with urgency, and work towards a solution that aligns with both the client's needs and the bank's policies.

Compliance is crucial in my daily activities as it ensures that all transactions and interactions adhere to regulatory standards. I prioritize compliance in every action to protect both the bank and our clients.

I keep up with changes in banking regulations by regularly attending training sessions, participating in industry webinars, and reading relevant publications. Staying informed allows me to maintain compliance and provide accurate information to customers.

My approach to teamwork involves clear communication, collaboration, and supporting one another's goals. I believe in leveraging each team member's strengths to achieve collective success and foster a positive workplace culture.

In a busy banking branch, I prioritize tasks by assessing their urgency and impact on client satisfaction. I often create a daily to-do list, allowing me to focus on high-impact activities while remaining adaptable to any changes that arise.

I possess strong interpersonal communication skills, empathy, problem-solving abilities, and a solid understanding of financial products. These skills enable me to provide outstanding customer service, which is vital for the Branch Banking – Client Consultant II role.

Yes, in a previous position, I encountered a client frustrated with a transaction error. I listened to their concerns, apologized for the inconvenience, and quickly investigated the issue. After resolving it, I followed up with the client to ensure their satisfaction, turning a negative experience into a positive one.