French Customer Service Representative - job 1 of 2

As a French Customer Service Representative at Flex Living, your primary responsibilities include providing property quotes to potential and existing clients, assisting them with check-in and check-out processes, delivering maintenance support, and addressing any customer complaints to ensure satisfaction. This role is crucial in creating a seamless renting experience.

To qualify for the French Customer Service Representative position at Flex Living, you should have fluent or native proficiency in French, with additional language skills in Spanish, English, or Arabic being a plus. Strong verbal and written communication skills, a positive attitude, and a commitment to excellent customer service are essential attributes.

At Flex Living, there are numerous growth opportunities for a French Customer Service Representative. You'll have the chance to work closely with the founders and gain invaluable insights into building a high-growth company. Your contributions will be recognized, and we strongly promote from within, allowing you to advance your career as our team expands.

As a French Customer Service Representative, your work directly impacts Flex Living's mission to simplify the rental experience. By providing outstanding service and support to clients, you help create a positive impression of our brand and facilitate smoother transactions, aligning with our goal of making renting as easy as possible.

Yes, the French Customer Service Representative position at Flex Living is fully remote. This setup allows you to work from anywhere while being part of a dynamic team that values flexibility and productivity in the PropTech industry.

When handling a difficult customer complaint, it’s crucial to listen actively, empathize with the customer’s situation, and offer a clear resolution. Highlight your problem-solving skills and ability to remain calm under pressure, reinforcing your commitment to customer satisfaction.

Think of a specific instance where you went above and beyond to help a customer, such as resolving an issue quickly or exceeding their expectations in a way that built loyalty. Detail your actions and the positive impact on the customer’s experience.

Familiarize yourself with Flex Living’s mission to simplify the rental process globally. Discuss how they aim to make renting as easy as buying everyday products and emphasize your excitement about contributing to such a revolutionary approach in the PropTech sector.

Effective communication is vital in customer service to ensure clear understanding, build rapport, and address client needs efficiently. Highlight your strong verbal and written communication skills and how they contribute to successful interactions with customers.

If you have experience handling property-related queries, share specific examples where you provided assistance or resolved issues. If not, discuss how your strong customer service skills and willingness to learn would help you adapt quickly.

Explain your method for prioritizing tasks, such as assessing urgency, focusing on customer impact, and utilizing tools or systems for organization. Demonstrate your ability to manage time effectively while maintaining high service standards.

Building rapport over the phone can be achieved through active listening, using the client’s name, maintaining a friendly tone, and showing genuine interest in their concerns. Share examples of how you’ve successfully connected with clients in the past.

Discuss strategies that help maintain your motivation, such as setting daily goals, establishing a structured routine, taking breaks, and creating a dedicated workspace to avoid distractions while remaining focused on work.

Outstanding customer service means exceeding customer expectations by understanding their needs, providing timely assistance, and ensuring a positive experience that fosters long-term relationships. Share how you embody this philosophy in your work.

Highlight your qualifications, language skills, enthusiastic attitude, and how your values align with Flex Living's mission. Emphasize your commitment to exceptional customer service and your eagerness to contribute positively to the team.