IT Support Engineer I

As an IT Support Engineer I at M/I Homes, you'll provide essential phone support to end-users across divisions, troubleshoot and resolve issues related to computer applications and hardware, and configure computer systems. You'll also conduct training for new employees on basic PC functions and create documentation for new computer builds, ensuring a seamless IT experience.

To apply for the IT Support Engineer I role at M/I Homes, you should possess a Bachelor's Degree in Computer Science or a related field, along with 1-3 years of experience in a help desk environment. Knowledge of general computer applications, excellent communication skills, and a detail-oriented approach will also be crucial for success in this role.

Essential skills for the IT Support Engineer I role at M/I Homes include a solid understanding of Microsoft Office and Windows, exceptional problem-solving capabilities, and the ability to manage multiple tasks simultaneously. Strong verbal and written communication skills and excellent customer service orientation will enable you to effectively support users and create a positive IT experience.

The work environment for an IT Support Engineer I at M/I Homes involves a collaborative atmosphere with a focus on customer service. You'll be working in a rotating shift schedule that requires occasional weekend work and travel, making adaptability vital. The role also involves some lifting, so be ready for a dynamic and engaging workplace.

M/I Homes offers a comprehensive benefits package for the IT Support Engineer I position, including medical, dental, and vision insurance, paid time off, and holidays. Additionally, you can take advantage of a profit-sharing plan, employee stock purchase plan, and 401(k) options to help secure your financial future.

When troubleshooting a technical issue, I start by gathering as much information as possible about the problem, including any error messages and the context in which it occurred. Then, I systematically work through potential causes, utilizing available documentation and resources to identify solutions. This methodical approach helps ensure effective problem resolution.

I have extensive experience providing support for Microsoft Office and Windows, having dealt with various user issues ranging from installation to application-specific queries. I am adept at guiding users through the process of troubleshooting common problems, whether it's resolving software glitches or assisting with document formatting in Word or Excel.

In such situations, I focus on actively listening to the user's concerns and empathizing with their frustration. I reassure them that I am here to help and work collaboratively to find a solution. Keeping a calm demeanor and displaying patience can help reduce tension and create a positive interaction.

When setting up a new computer system, I ensure to configure the hardware components correctly first. Then, I install the necessary operating systems and software applications. Finally, I customize the settings to suit the user's preferences while conducting a thorough test to ensure everything is functioning properly before handing it over to the user.

In a previous role, I encountered a network connectivity issue that was impacting various users. By methodically diagnosing the problem and pinpointing the root cause, I implemented a fix that not only resolved the immediate issue but also improved overall network performance. This experience highlighted my ability to tackle complex problems effectively.

I prioritize tasks based on urgency and impact on user productivity. High-priority issues that affect business operations get addressed first, followed by requests that may not be critical but still require attention. I also maintain clear communication with users on expected resolution timelines.

To stay updated on the latest technology trends, I regularly follow industry blogs, participate in online forums, and attend webinars or workshops. Engaging with the IT community allows me to learn about emerging technologies and best practices, which I can apply in my work.

When training a new employee on basic PC functions, I would start with an overview of the operating system and essential software. I would use hands-on demonstrations and encourage them to ask questions as we go. By creating a supportive environment, I can ensure they feel comfortable and confident as they learn.

I prioritize documentation by detailing the steps taken during the troubleshooting process, including any preliminary checks and resolutions attempted. This documentation not only aids in future troubleshooting but also serves as a knowledge base for the entire team to consult when similar issues arise.

Communication is crucial in my role as an IT Support Engineer. It ensures that users understand the troubleshooting process and feel supported throughout. Clear communication helps bridge any gaps that may exist between technical jargon and user comprehension, ultimately leading to a more effective support experience.