Account Executive, Omnichannel

As an Account Executive at Flexport, the key responsibilities include building and growing our client base by closing new business, understanding client supply chain needs, leading discovery calls, and managing the customer onboarding process. You'll collaborate closely with the sales development team and other colleagues to uncover high-potential opportunities and provide tailored logistics solutions. Your role is crucial in ensuring a seamless experience for clients as they navigate their supply chain challenges.

To be considered for the Account Executive position at Flexport, candidates should have at least five years of experience in a full cycle sales role, particularly within the logistics or fulfillment market. Fluency in English and a strong work ethic are essential, along with an enthusiasm for cold calling and client engagement. A proven track record in account management and a rapid learning ability will also set you apart as a candidate for this exciting opportunity.

At Flexport, we are committed to the professional growth of our Account Executives. We provide continuous training and access to resources that enhance your sales skills and sector knowledge. By working alongside a high-performing sales team and engaging in peer learning sessions, you’ll be encouraged to share best practices and learn from one another. Our culture fosters individual growth and aiming to elevate sales executives to the top tier in the industry.

The work culture at Flexport is dynamic, inclusive, and focused on innovation. As an Account Executive, you'll be part of a supportive team that values collaboration and transparency. Everyone is encouraged to contribute ideas and share feedback, creating an environment where you can thrive. Flexport values diversity and actively supports an open atmosphere where everyone has a voice and can express their unique perspectives, ultimately leading to better solutions for our clients.

The onboarding process for new clients at Flexport is a collaborative effort led by Account Executives who leverage internal resources and teams to ensure success. The process begins with a deep understanding of the client’s supply chain needs and challenges. As an Account Executive, you will guide clients through tailored onboarding strategies, utilizing Flexport’s technology and expertise to streamline their operations and ensure seamless transitions into our services.

In answering this question, describe your sales process step-by-step, highlighting how you identify leads, engage with prospects, conduct discovery calls, and ultimately close deals. Discuss specific tools or methodologies you use and provide examples of your success in each step. Emphasize your adaptability and responsiveness to client needs.

When responding, explain your approach to objection handling, which may include listening to the client's concerns, validating their feelings, and providing clear evidence of how your solution meets their needs. Share personal anecdotes where you successfully converted objections into sales, showcasing your negotiation skills.

Discuss the various methods you employ for self-prospecting, such as using social media networks, industry events, and targeted email outreach. Highlight your creativity in finding leads and your systematic approach to qualifying them, demonstrating how these tactics have led to successful connections and closures.

In your response, explain how you assess the potential of different leads and accounts based on factors like industry, size, and potential value. Discuss any tools or systems you use to help you prioritize your time and resources effectively, ensuring that you are engaging with high-impact prospects.

Share how you set clear, measurable goals related to sales performance – such as revenue targets, number of new clients, and retention rates. Speak about tools or methods you use for tracking your progress and making adjustments throughout the sales cycle to ensure you're meeting these metrics.

When answering, describe a specific deal from your experience, outlining challenges you faced, strategies you employed, and the final outcome. Highlight what strategies worked best and reinforce your skills in relationship-building, solution designing, and negotiation.

Discuss various resources you use to keep up with the logistics and supply chain industries, such as industry publications, webinars, networking events, and professional groups. Demonstrate your commitment to continuous learning and how staying up to date helps you provide better solutions to potential clients.

Emphasize the importance of collaboration in your sales process. Explain how working with marketing, operations, and customer service teams helps you create effective solutions for clients and ensures a better overall client experience. Share examples where teamwork led to overcoming challenges and closing deals.

Showcase your flexibility in approaching clients by discussing how you tailor your strategy based on the client’s size, industry, and specific needs. Provide examples demonstrating your ability to pivot and customize your approach to meet varying client expectations.

In your response, highlight your passion for logistics and technology and your alignment with Flexport's mission to ease global trade. Express how you foresee contributing to their ongoing success while also explaining what you hope to gain from the role and the professional growth it offers.