Job details

Senior Manager, Customer Service

Flexport is a technology-driven company focused on simplifying global commerce and trade. They are seeking a Senior Manager for Customer Service to enhance merchant experiences and drive organizational goals.

Skills

Customer Service expertise
Team leadership experience
Excellent communication skills
Problem-solving abilities
Strong organizational skills

Responsibilities

Act as primary escalation point for complex customer issues
Advocate for merchants and the company
Lead and mentor multiple teams
Conduct performance reviews and develop growth plans
Foster inclusive team culture
Establish cross-functional programs to improve merchant experience
Develop operational efficiency strategies
Analyze performance data for continuous improvement
Oversee resource management including hiring and training
Collaborate with internal partners to solve systemic issues
Lead cross-functional projects aligned with strategic goals

Education

Bachelor's degree or equivalent experience

Benefits

Competitive salary
Inclusive work environment
Career development opportunities

To read the complete job description, please click on the ‘Apply’ button

Flexport Glassdoor Company Review

3.1

Flexport DE&I Review

3.4

CEO of Flexport

Dave Clark | Ryan Petersen

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By Flexport

Flexport Inc. is an American multinational corporation headquartered in San Francisco. We focus on supply chain management and logistics, including order management, delivery, trade financing, insurance, freight forwarding and customs brokerage.

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