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Customer Experience Associate

Pay Range16.00 USD - $21.20Purpose:Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available.Qualities we look for:• Friendly and enthusiastic• Entrepreneur and hard-working• Honest and accountable• Excellent communication and listening skillsEssential Job Functions:• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.• Provide above and beyond customer service and exceed customer expectations when assisting customers.• Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.• Work in cooperation with management and team members to achieve sales goals.• Process customers at checkout using point of sale (POS) system.• Process customer refunds and exchanges according to established guidelines.• Follow established cash, check and credit card acceptance procedures.• Create price tags and merchandise signs. Stock, tag and display merchandise.• Act and work in a manner consistent with the company's core values.• Demonstrate and understand compliance of the company's safety processes.• Answer telephone according to the company guidelines.• Be available to assist in other areas of the store as needed.• Work in a fast pace environment with accuracy.Minimum Eligibility Requirements:• Must be 18 years or older.• Knowledge of basic math skills.• Customer service experience.• Ability to handle multiple tasks and work well under pressure.• Some positions may require completion of forklift certifications through F&D.• Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.W orking Conditions (travel & environment)• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.Physical/Sensory Requirements• Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.Store HoursMonday - Friday 7:00 AM - 7:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & Rewards• Bonus opportunities at every level• Career advancement opportunities• Relocation opportunities across the country• 401k with discretionary company match• Employee Stock Purchase Plan• Referral Bonus Program• A personal holiday and Volunteer Time Off program• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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What You Should Know About Customer Experience Associate, Floor & Decor

If you're looking to make a difference in customers' lives while working in a vibrant environment, consider the Customer Experience Associate position at Floor & Decor in Westerly, RI! Our Sales Associates are the heartbeat of our store, always ready to provide friendly, knowledgeable service to help customers find the perfect products for their projects. You’ll engage with customers by asking about their needs, recommending exciting products, and creating an unforgettable shopping experience. This role requires a blend of passion and dedication, as you'll maintain product displays, ensure your areas are clean and well-stocked, and work collaboratively with management and colleagues to meet sales goals. We value traits like enthusiasm, hard work, and honesty, as they align perfectly with our company culture. Plus, with both full-time and part-time positions available, you can choose what works best for you! You'll have the opportunity to process transactions at the checkout, manage customer refunds, and create eye-catching merchandise displays. Safety is also a priority, so you’ll be expected to follow our safety protocols. If you’re 18 years or older, have customer service experience, and are ready to thrive in a fast-paced environment, we would love to see you on our sales floor. Join Floor & Decor, where your contributions truly matter!

Frequently Asked Questions (FAQs) for Customer Experience Associate Role at Floor & Decor
What are the daily responsibilities of a Customer Experience Associate at Floor & Decor?

As a Customer Experience Associate at Floor & Decor, your daily responsibilities will include connecting with customers to understand their project needs, recommending products, and providing exceptional customer service. You will maintain the cleanliness and stock levels of your assigned areas, handle transactions at the checkout, and cooperate with your team to achieve sales goals. Each day offers new opportunities to help customers and contribute to a dynamic sales environment.

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What qualifications do I need to apply for the Customer Experience Associate position at Floor & Decor?

To qualify for the Customer Experience Associate position at Floor & Decor, you must be at least 18 years old and possess basic math skills. Previous customer service experience is highly desirable, as it will equip you with the skills needed to assist customers effectively. Being able to multitask and work well under pressure will also set you up for success in this role, along with a passion for helping others.

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How does Floor & Decor support career advancement for Customer Experience Associates?

Floor & Decor is committed to promoting from within and offering advancement opportunities for Customer Experience Associates. Employees are encouraged to pursue growth through various training programs and roles that align with their skills and ambitions. As part of our company culture, we provide bonus opportunities, relocation options across the country, and a supportive environment to help you develop in your career.

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What kind of training is provided for new Customer Experience Associates at Floor & Decor?

New Customer Experience Associates at Floor & Decor will receive thorough training that covers company policies, customer service techniques, and product knowledge. You'll learn how to effectively assist customers, operate the point of sale (POS) systems, and understand safety protocols within the store. This comprehensive onboarding process ensures that you feel confident in your ability to serve our customers.

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What are the working conditions for the Customer Experience Associate role at Floor & Decor?

The working conditions for the Customer Experience Associate role at Floor & Decor involve a lively and fast-paced store environment. You’ll occasionally be exposed to a warehouse setting and moving vehicles, where the noise level ranges from quiet to moderate. Physically, you should be prepared to handle products weighing between 20 and 60 pounds and engage in various physical activities throughout your shift.

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Common Interview Questions for Customer Experience Associate
Can you describe a time when you went above and beyond for a customer?

Sharing a story about a time you exceeded customer expectations can be impactful. Focus on specific actions you took, the challenges you faced, and ultimately, how your efforts positively affected the customer's experience. Make sure to relate it back to your role as a Customer Experience Associate, emphasizing the importance of great service.

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How do you handle difficult customer interactions?

When answering this question, it's vital to highlight your patience and problem-solving skills. Describe a scenario where you managed a challenging situation effectively. Outline the steps you took, including listening to the customer's concerns, empathizing with them, and providing solutions that turned the interaction positive.

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What strategies do you use to stay organized in a busy retail environment?

Explain your approach to multitasking and time management. You might mention tools or methods you utilize, like prioritizing tasks and maintaining clear communication with team members. Providing an example of a hectic shift you navigated successfully can also demonstrate your organizational skills.

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Why do you want to work as a Customer Experience Associate at Floor & Decor?

Your response should reflect your passion for customer service and your connection to Floor & Decor's values. You might mention your enthusiasm for home improvement, appreciation of the company's core values, or the opportunity for growth within the organization as reasons for your interest.

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How would you promote a product to a customer who appears indecisive?

Discuss techniques such as asking open-ended questions to understand the customer's needs, suggesting complementary products, and sharing how those products can enhance their projects. Emphasize your ability to build rapport and provide tailored recommendations to help customers make confident decisions.

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Describe a time you had to work with a difficult team member?

When discussing this experience, focus on your ability to communicate effectively and maintain professionalism. Share how you approached the situation to seek common ground and successfully collaborated to complete tasks or meet goals.

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What role does teamwork play in the Customer Experience Associate position?

Express the importance of collaboration in providing excellent customer service. Discuss how working closely with colleagues, sharing responsibilities, and supporting each other contributes to a positive store environment and satisfies customers' needs.

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How do you manage stress during busy periods in a retail setting?

Provide examples of techniques you utilize to maintain composure during high-pressure times, such as deep breathing, staying focused on tasks, and relying on your team for support. Showing that you can handle stress while maintaining high service standards is key.

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Can you highlight your experience with cash handling?

If you've had previous experience managing cash transactions, describe your familiarity with point of sale (POS) systems, processing refunds, and following cash acceptance procedures. Emphasize your attention to detail and accuracy when handling financial transactions.

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How do you ensure that your work aligns with company policies and values?

Speak to your commitment to understanding and upholding the company's policies and core values. Share steps you take, like regularly reviewing procedures and communicating with management, to ensure your actions reflect Floor & Decor’s standards.

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Startup Mindset
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Growth & Learning

As a category killer, we will offer a dominant in-stock, locally assorted selection of high-quality hard surface flooring & related accessories, all at the lowest price in the markets we serve. We will serve our associates & customers by executing...

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DATE POSTED
December 6, 2024

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