Polish Speaking Travel Services Advisor - Athens (Remote in Greece)

As a Polish Speaking Travel Services Advisor at The House of Mercier, your primary responsibilities include assisting Polish-speaking clients with their travel needs by providing tailored advice, managing bookings for flights and accommodations, and responding to inquiries. You will need to resolve issues efficiently and collaborate with your team to enhance overall service delivery.

To qualify for the Polish Speaking Travel Services Advisor position at The House of Mercier, candidates should be fluent in both Polish and English, possess strong communication skills, and ideally have prior experience in travel services or customer support. Familiarity with travel booking platforms and CRM software is also beneficial.

The House of Mercier provides an attractive benefits package for their Polish Speaking Travel Services Advisors, including private health insurance, a competitive salary, performance bonuses, and professional development training. Additionally, you receive two extra salaries annually and a fully paid relocation package which includes flight, transfer, and hotel accommodations.

Yes, the Polish Speaking Travel Services Advisor role at The House of Mercier is a remote position that allows you to work from anywhere in Greece. This offers you the flexibility to manage your own workspace while contributing significantly to the team's success.

Having previous experience in travel services will significantly enhance your application for the Polish Speaking Travel Services Advisor position at The House of Mercier, as it demonstrates your familiarity with travel industry standards, customer service skills, and problem-solving abilities. Such experience can help you navigate client needs effectively and contribute to a high level of customer satisfaction.

When answering this question, highlight your previous roles related to travel, emphasizing specific tasks you managed and how they prepared you for the Polish Speaking Travel Services Advisor position. Discuss the types of customers you served and any particular challenges you overcame.

In your response, provide a specific example of a challenging customer situation you've encountered. Explain your approach, focusing on your problem-solving skills and how you ensured customer satisfaction while maintaining professionalism.

Share your strategies for staying informed, such as following travel blogs, subscribing to industry newsletters, and participating in webinars. Emphasize your passion for continuous learning and adapting to new information to provide excellent service.

Express your passion for travel and your desire to assist others in crafting memorable experiences. Relate this to The House of Mercier’s values and your personal connection to the role, showcasing enthusiasm and alignment with the company's mission.

Discuss your time management skills and organizational strategies. You can mention tools you use to keep track of tasks and how prioritizing clients' needs while maintaining quality service is essential to your approach.

Share your experience with CRM systems, highlighting the importance of documenting interactions, managing client data, and using technology to enhance customer service. Discuss any specific CRMs you've used in the past.

Talk about the processes you follow to double-check details and verify bookings, such as confirming reservations or using technology to streamline accuracy. Emphasize your attention to detail and the importance of client trust.

Identify a specific instance where you exceeded a customer's expectations. Detail the actions you took and the result, showing how your efforts resulted in increased customer satisfaction and loyalty.

Your answer should touch on qualities like communication skills, empathy, extensive travel knowledge, and problem-solving abilities. Provide examples of how these traits have helped you succeed in customer-facing roles.

Discuss your past experiences with remote work. Highlight your self-discipline, your ability to collaborate with a team virtually, and any strategies you implement to maintain productivity and effective communication.