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Merchandise Handler Coordinator 1st Shift - job 1 of 2

Pay Range17.83 USD - $28.19PURPOSEThis position is responsible for assisting the Warehouse Operations Manager in overseeing warehouse operations in the order picking and put-away areas, ensuring on time shipment and for holding daily pre-work meetings to communicate information to the team members. This position will coordinate with a team of 4 to 6 team members. This position will be responsible for ensuring the accuracy of the inventory and will coach team members on the importance of quality work performance, as well as, work to ensure superior customer service.MAJOR RESPONSIBILITIES• Ensure inbound and outbound shipments are accurate and free of damage• Handle specific customer orders to ensure accurate picking and shipment• Assist in physical inventories• Coordinate with other departments within the warehouse to ensure efficient product flow• Ensure proper stock rotation and all supplies needed for the warehouse are available for use (RF units, batteries, equipment, etc.)• Evaluate warehouse associates on picking and put-away procedures and monitors their progress• Lead and attend meetings to discuss quality of work-level and improvement opportunities. Constant teaching, coaching, and improvement learning provided by this individual• Document attendance and participate in reviews for team members, coach, train and mentor Distribution Center (DC) team members in the areas of productivity, quality and safety• Handle and resolve conflict, process team member requests, engage team members proactively and lead team building activities• Update status of daily tasks, manage reports, team member assessments, issues or concerns, equipment status, and process adjustments• Operate all equipment in a safe and efficient manner following prescribed work methods• Comply with OSHA and MSDS Standards• Ensure warehouse flow and planning• Maintain the facility’s equipment and materials and a clean, neat, and orderly work areaMINIMUM ELIGIBILITY REQUIREMENTS• Two to five years of recent work experience• Excellent communications skills (Must be able to read, write, and speak English fluently)• Must be a self-starter and possess excellent customer service skills• Ability to perform basic mathematical equations (i.e. addition, subtraction, multiplication and division)• Must be detail oriented and highly organized• OSHA and/or Class II, Class IV or Class V Forklift Certification preferredWORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)• This position is a hourly, knowing it may include hours which exceed eight hours in a day or forty hours in a week• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.PHYSICAL/SENSORY REQUIREMENTSPhysical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.Store Support Center AssociatesProvide leadership and support training on all Safety programs, processes and procedures, insuring that every associate is properly trained for their position.Follow established Safety procedures in all aspects of work assignments applicable to the position. This includes participating in all Safety related training and acquiring certifications. Each associate is responsible for Safety at the Store Support Center and when visiting other company work locations. All Safety concerns must be brought to the attention of the management of a location and/or the Store Support Center Safety Department immediatelyBenefits & Rewards• Bonus opportunities at every level• Career advancement opportunities• Relocation opportunities across the country• 401k with discretionary company match• Employee Stock Purchase Plan• Referral Bonus Program• A personal holiday and Volunteer Time Off program• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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What You Should Know About Merchandise Handler Coordinator 1st Shift, Floor & Decor

Are you ready to take the next step in your career with a dynamic role as a Merchandise Handler Coordinator at Floor & Decor in Baltimore, MD? In this exciting position, you'll play a crucial part in supporting our Warehouse Operations Manager as you oversee order picking and put-away processes, ensuring timely shipments that exceed our customers' expectations. You'll be leading a dedicated team of 4 to 6 members, guiding them through daily pre-work meetings to set the tone for a productive day. Your attention to detail will shine as you ensure inventory accuracy and uphold the highest standards of quality and customer service. You’ll also be responsible for facilitating efficient product flow by coordinating with various departments, managing stock rotation, and keeping the warehouse stocked with essential supplies. Your role will involve coaching and mentoring associates, driving team productivity, and resolving any conflicts that may arise. Safety is also a top priority, and you’ll be responsible for complying with OSHA standards and maintaining a clean work environment. If you have two to five years of relevant experience and possess excellent communication skills, this could be your perfect fit! Join us at Floor & Decor where your efforts lead to career advancement opportunities and a supportive work culture. Let's create a positive impact together!

Frequently Asked Questions (FAQs) for Merchandise Handler Coordinator 1st Shift Role at Floor & Decor
What are the major responsibilities of a Merchandise Handler Coordinator at Floor & Decor?

As a Merchandise Handler Coordinator at Floor & Decor, your major responsibilities include overseeing the accuracy of inbound and outbound shipments, managing team performance in order picking and put-away, conducting daily pre-work meetings to optimize productivity, and ensuring compliance with safety standards. You'll also coach your team to prioritize quality work performance and maintain inventory accuracy.

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What qualifications are needed to be a Merchandise Handler Coordinator at Floor & Decor?

To qualify as a Merchandise Handler Coordinator at Floor & Decor, you should have two to five years of relevant work experience, excellent communication skills in English, and a keen ability to perform basic mathematical equations. A detail-oriented, organized mindset is vital, along with OSHA and/or Forklift Certification preferences. A strong background in providing exceptional customer service will set you apart.

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How does Floor & Decor support its Merchandise Handler Coordinators?

Floor & Decor offers robust support to its Merchandise Handler Coordinators through extensive training programs, career advancement opportunities, and a variety of benefits including bonus opportunities, 401k matching, and a comprehensive health insurance plan. We believe in promoting a positive work environment where associates can thrive and grow their careers.

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What is the working environment like for a Merchandise Handler Coordinator at Floor & Decor?

The working environment for a Merchandise Handler Coordinator at Floor & Decor is fast-paced and dynamic, often within a warehouse setting with moderate to noisy conditions. You will encounter moving vehicles and frequently handle physical tasks that require lifting and moving objects. The role may also involve flexible hours beyond a standard workweek, ensuring that our operations run smoothly.

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What opportunities for career advancement exist for Merchandise Handler Coordinators at Floor & Decor?

Merchandise Handler Coordinators at Floor & Decor enjoy various opportunities for career advancement. Our company values growth and development, providing pathways to move into higher-level positions, gain relocation opportunities across the country, and enhance skills through ongoing training and support. It's a place where your efforts can truly lead to long-term success.

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Common Interview Questions for Merchandise Handler Coordinator 1st Shift
How would you evaluate the performance of your team as a Merchandise Handler Coordinator?

In evaluating your team's performance, focus on key metrics such as accuracy in shipment picking, productivity levels, and adherence to safety protocols. Regular feedback sessions and one-on-one meetings help identify areas for improvement and celebrate achievements, fostering a collaborative and high-performing team culture.

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Can you describe a time when you resolved a conflict within your team?

When resolving a conflict within your team, it's crucial to listen to both sides, understand the root cause, and facilitate a discussion to reach a compromise. Sharing a personal experience where you successfully navigated a conflict can highlight your mediation skills and emphasize the importance of teamwork in achieving common goals.

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What strategies do you use to ensure safety in the warehouse?

To ensure safety in the warehouse, implementing regular safety training sessions, conducting routine inspections, and encouraging team members to speak up about hazards are key strategies. Discussing past experiences and innovative methods you've used can showcase your commitment to creating a safe work environment.

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How do you motivate your team during busy periods?

Motivating your team during busy periods involves clear communication of goals, recognizing individual contributions, and incentivizing performance. Engaging with your team on a personal level and fostering a supportive atmosphere can significantly enhance morale and productivity, even during demanding times.

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What importance do you place on inventory accuracy?

Inventory accuracy is vital for efficiency and customer satisfaction. Emphasizing the role of precise inventory management in reducing errors and ensuring timely shipments can highlight your understanding of its critical nature in warehouse operations. Citing previous experiences where accuracy made a significant impact can strengthen your response.

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How do you handle the training of new team members?

When training new team members, I adopt a comprehensive approach that includes shadowing, hands-on practical sessions, and regular feedback. A structured training program that allows gradual immersion into roles promotes quicker acclimatization and skill development, ensuring new hires feel supported and confident.

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How do you handle underperforming team members?

Addressing underperformance requires a balanced approach of constructive criticism and support. Initiating a private conversation to discuss performance issues, setting clear expectations for improvement, and offering resources for development demonstrates your commitment to their success while ensuring accountability.

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Describe how you ensure efficient product flow within the warehouse.

Efficient product flow is achieved by closely monitoring inventory levels, coordinating with different departments, and regularly reviewing standard operating procedures. Implementing technology like RF units and maintaining open communication channels among teams can significantly enhance operational efficiency.

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What are your approaches to coaching and mentoring team members?

Coaching and mentoring involve active engagement, setting individual goals, and providing tailored feedback. Sharing insights on facilitating skill development through mentorship programs and tailored training initiatives exemplifies your proactive attitude in fostering a learning culture within the team.

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How do you manage multiple tasks and priorities effectively?

Managing multiple tasks requires strong organizational skills and the ability to prioritize based on urgency and impact. Utilizing tools like task lists, delegating effectively, and maintaining flexibility in your plans allow for efficient management, ensuring that all critical responsibilities are addressed.

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December 6, 2024

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