Junior IT Specialist

At FloSports, a Junior IT Specialist will quickly respond to incoming IT issues, manage user workstations, and maintain all related hardware, such as printers and servers. They'll also assist new users during onboarding and work on maintaining an inventory of equipment and software licenses, ensuring that all IT systems are functional and efficient.

The ideal candidate for the Junior IT Specialist position at FloSports should have an Associate’s Degree or equivalent experience in IT support. Additionally, experience in customer service, proficiency with Microsoft Windows and MAC operating systems, and familiarity with ticketing systems like Jira will greatly enhance your candidacy.

FloSports promotes a culture of learning and growth, offering employees the chance to develop their technical skills. As a Junior IT Specialist, you'll have the opportunity to take on new responsibilities, work closely with experienced IT professionals, and participate in team-building events and hack-a-thons that encourage personal and professional development.

The work environment at FloSports is fast-paced and collaborative, which is ideal for a Junior IT Specialist. You’ll be part of a vibrant team that thrives on passion for sports and technology, and you'll often find yourself problem-solving in real time while delivering exceptional service to users, all in a company recognized as a top workplace.

Absolutely! FloSports offers a comprehensive benefits package for all employees, including competitive medical plans, flexible paid time off, flexible work arrangements, and a generous 401(K) match. Additionally, you'll enjoy perks like catered lunches and frequent team-building activities in a supportive work culture.

When faced with urgent IT requests, first, I assess the situation to prioritize the most critical issue. I communicate effectively with the user to understand the problem fully, ensuring they feel supported while I troubleshoot using my technical skills to resolve it quickly.

Certainly! In my previous role, a user reported their computer was not connecting to the network. I asked targeted questions to diagnose the issue, then systematically eliminated potential causes, ultimately correcting a misconfiguration that allowed them to resume work without significant delay.

During my studies and prior roles, I've used Jira extensively for managing IT issues. I appreciate how it helps to keep track of tasks and priorities, allowing clear visibility of ticket statuses and ensuring efficient resolution workflows.

I maintain an organized approach by prioritizing requests based on urgency and impact on users. I use tools to track open tickets and deadlines while setting aside dedicated time every day to follow up and ensure that nothing is overlooked.

During onboarding, I ensure that the new users have the necessary equipment and access to software. I also guide them through basic system functionalities and best practices, providing them with user guides for reference. My goal is to make their transition as smooth as possible.

I'm comfortable with various A/V technologies used during meetings and conferences. My experience includes setting up projectors, audio systems, and video conferencing tools, ensuring everything runs smoothly for presentations and remote participation.

I approach technical documentation with a focus on clarity and usability. I believe it should be detailed enough for troubleshooting but also easy to understand for average users. I regularly update documentation to reflect changes in systems and processes.

My troubleshooting process begins with gathering information from the user. I then replicate the issue if possible, consult relevant resources, and apply systematic problem-solving techniques. After resolution, I document the solution to aid future troubleshooting.

Effective communication is crucial in IT support as it builds trust with users. Clear, patient communication allows me to understand their problems fully, keep them informed during the resolution process, and ensures they feel supported throughout.

I would prioritize requests based on their urgency and impact on business operations. High-priority issues affecting multiple users would be addressed first, followed by individual requests based on the severity and the needs of the users involved.