Senior Manager, Configuration Analyst

Job Description:

The Role:

The Senior Manager, Configuration Analyst will be the primary focal point for delivering on ServiceNow configuration enhancements and simple ServiceNow development requirements. The role sits within a Business Analyst and Product Lead team that oversees Product Roadmap strategic deliverables while also managing day to day enhancements and fixes in a highly dynamic and fast paced environment. The role also requires proficiency in process optimization, data analytics, and project management.

In This Role, You Will:

• Facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing partner interests.

• Ensure the accurate collection, control, processing, and maintenance of confidential candidate and employee record data.

• Have the opportunity to work across various Fidelity teams and on future GSI technology initiatives.

• Work across business and technology teams to deliver modernized and optimized systems that support Fidelity Investigators and partner teams including Talent Acquisition, Human Resources, Legal, Regulatory and Compliance.

• Be focused on enhancing the digital pre-hire background experience for all Fidelity candidates while also modernizing the Internal Investigation and Threat Management case management tools.

• Collaborate with business and technology partners to tackle issues, design and deliver process improvements; and provide ongoing support in a fast-paced agile environment.

• Craft detailed use cases and stories that will ensure accurate and timely execution of the vision articulated by the Product Lead.

• Your interactions with the team will model Fidelity leadership principles to sustain an agile, innovative culture that creates a positive environment for all team members.

• You will form a close and highly valued relationship with the Operational Leads of each Investigation team (Backgrounds, Internal, Threat) and their team members to partner on the delivery of defect fixes and future state feature / functionality enhancements.

• You will demonstrate highly honed skills in ServiceNow configuration and proficient skills in simple ServiceNow development, data analytics, process optimization and project management.

The Expertise, Experience and Skills We Are Looking For:

• Experience with workflow configuration in ServiceNow

• Experience with requirements definition, documentation, and refinement

• Experience with end-to-end test planning and execution

• Experience in a fast paced, agile environment

• Experience in analyzing, mapping and improving process flows

• Experience in basic project management

• Experience in data collection, organization and analysis

• Experience with JIRA and Agile tools and processes

• Experience in using ServiceNow to implement portals and collaborative solutions

• Experience creating properties, business rules, and client scripts in ServiceNow, to include code migration between instances

• A track record that demonstrates successful implementation of ServiceNow in an enterprise environment

• Ability to analyze business requirements / problems and leverage ServiceNow capabilities to address those problems

• Strong analytical and critical thinking skills, with high attention to detail

• You are analytical, a critical thinker and technically savvy

• Your social / communication skills are a key strength

• You are highly organized and the ability to prioritize work while under tight deadlines

• You understand the importance of being meticulous complemented by a high degree of accuracy

• You demonstrate good business judgment and have a keen ability to build and influence relationships

• You are an initiative-taking collaborator who works independently while thriving in small team environments

• Your diligence consistently generates high quality output and is a priority in your daily work

• Bachelor’s degree or equivalent work experience

• A minimum of 3-5years Business / Systems Analyst experience

• 4+ years of experience using ServiceNow's features to customize, develop, and configure solutions that achieve business unit needs

The Purpose of Your Role and Value Delivered:

This role will be highly relied upon to:

• Upskill / train other Analysts in ServiceNow Configuration related capabilities and work

• Lead and deliver end to end implementation of ServiceNow enhancements and defects

• Research and advise on existing and upcoming capabilities of ServiceNow

• Research and implement solutions to incidents and requests

• Update standards and procedures documentation as required

• Create automated test scripts for use in future upgrade releases

• Proactively provide valuable insight by partnering with our business partners to find opportunities for continuous improvement.

Note: Fidelity is not providing immigration sponsorship for this position

The Team

Fidelity’s Global Security and Investigations (GSI) Business Unit is undergoing several technology and process modernization initiatives leveraging ServiceNow as the case management and process support platform. This role is a key position on the Global Security Program Management team, within GSI, supporting the implementation and ongoing support of ServiceNow scope applications for Fidelity’s new global Background Investigation case management cloud-based platform and Fidelity’s modernized Internal Investigations and Threat Management case management systems.

Certifications:

Category:

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.