Senior Product Analyst, Digital Banking

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and lender helping accelerate the transition to a sustainable and low-carbon economy. Headquartered in Chevy Chase, Maryland, Forbright is committed to accelerating the transition to a sustainable economy by financing visionary leader in clean energy, healthcare, technology, financial services, real estate, and other industries with extraordinary service.

COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible environmental, social, and governance (ESG) practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back.  We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:  We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a more sustainable future.

JOB SUMMARY:  The Senior Product Analyst, Digital Banking is responsible for gathering and interpreting data to provide actionable insights and support decision-making processes. This role collaborates with various internal teams such as Marketing, Technology, and Operations to develop and execute strategies from insights on trends and key performance indicators (KPIs). The ability to communicate complex information effectively, attention to detail, and analytical skills are essential for success in this role. 

• Data Analysis & Pricing Strategies: 
• Identify peer sets, trends, and insights related to digital deposit products (i.e., Certificate of Deposits, savings accounts, etc.) 
• Collaborate cross functionally with various teams to create and refine pricing strategies that are both competitive and profitable 
• Develop and maintain regular reports to monitor key performance indicators (KPIs) and track the performance of CD, High-Yield Savings Account, and other deposit products 
• Present findings and recommendations to stakeholders through clear and actionable reports 

• Market Research: 
• Stay informed about industry trends, emerging technologies, and competitive landscape 
• Conduct market research and analysis to support product development and strategic planning 
• Provide insights on customer needs and preferences to guide digital banking strategies 

• Project Support: 
• Work with Compliance, Operations, and Technology teams to support all deposit products, including reviewing of and publishing disclosures 
• Work with Marketing on contents and communications to customers 

• Customer Experience Enhancement: 
• Analyze customer feedback and satisfaction metrics to identify pain points and prioritize areas for improvement 
• Recommend and support initiatives aimed at enhancing the overall customer experience 

• Bachelor’s Degree in Finance, Economics, Business Administration, a related field required; Advanced Degree or relevant certifications is a plus 
• 5+ years of experience in a similar analytical role within the financial services or digital banking industry required 
• Strong analytical and problem-solving skills with a keen attention to detail 
• Familiarity with digital banking platforms and technologies  
• Excellent communication skills with the ability to present complex data in a clear and concise manner 
• Ability to work independently and manage multiple priorities in a fast-paced environment 

The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $85,000 (entry level qualifications) to $110,000 (highly experienced).

POSITION REQUIREMENTS: The requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. Work is conducted primarily in an office; however, some positions may be conducted remotely via technology. While performing duties of this job, the employee may be regularly required for prolonged periods of time to:

• Sit or stand at a desk

• Walk, stoop down, crouch, kneel or bend over

• Use hands and fingers

• Utilize a computer monitor with visual acuity

• Operate technology and other office machinery such as printers, fax machines, scanners, etc.

• Communicate clearly both verbally and in writing with others

ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:

• Comprehensive health, dental, and vision plans

• 4 weeks PTO

• 401k + company match

• Metro SmartTrip benefits ($50/mo)

• Remote or hybrid work schedules for most positions

• Bonuses for purchasing solar panels, electric vehicles, biking to work, etc.

• Paid subscriptions to Veterans Compost, Imperfect Foods, and more!

• Best Workplaces for Commuters 2023 & 2024 winner

• The Washington Post Top Workplaces 2023 & 2024 winner

• American Banker Best Banks to Work For 2023 winner

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.