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VP, Logistics & Customer Service

Company Description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here

Job Description

As the Vice President of Logistics & Customer Service, you will lead and evolve a world-class supply chain and service experience across North America. This executive-level position is accountable for the end-to-end strategy, performance, and innovation of our multi-site logistics network and customer service operations. You will lead transformation initiatives, strengthen partnerships with 3PL providers, and drive an integrated service model that aligns operational excellence with customer-centricity. Your ability to influence cross-functionally and deliver measurable business outcomes will be key to advancing FBIN’s competitive advantage.

Position location: This position is eligible for a hybrid schedule based out of Deerfield, IL. Effective mid-2025, Fortune Brands will transition to a new world-class campus in Deerfield, bringing together associates from across our U.S. offices, brands, and functions. The campus will offer vibrant workspaces for collaboration, along with amenities for dining, onsite daycare, fitness and recreation.

Strategic Leadership & Transformation

  • Develop and execute the strategic roadmap for logistics and customer service excellence aligned with overall supply chain and business objectives.
  • Serve as a thought leader and change agent in optimizing logistics, service delivery, and operational scalability to support growth and efficiency targets.
  • Oversee large-scale network transformations including site expansions, consolidations, new capability deployment, and automation.

Logistics Operations

  • Provide executive leadership for all FBIN-owned and 3PL-managed distribution centers across North America.
  • Ensure consistent service levels, operational KPIs, cost containment, and continuous improvement aligned with Lean and safety principles.
  • Own capital planning and long-range facility strategy to meet evolving demand and product complexity.

Customer Service Operations

  • Lead the Customer Service organization focused on delivering best-in-class support, proactive issue resolution, and a seamless end-to-end customer journey.
  • Design and implement scalable support models, digital tools, and self-service capabilities to enhance responsiveness and customer satisfaction.
  • Partner with Commercial, IT, and Supply Chain stakeholders to drive a service culture that builds loyalty and trust with internal and external customers.

Organizational Leadership

  • Develop, mentor, and inspire a high-performing leadership team across logistics and customer service functions.
  • Champion inclusion in talent development and team dynamics.
  • Foster a culture of accountability, engagement, and continuous improvement across all operations.

Compliance & Risk Management

  • Ensure full compliance with safety, OSHA, EPA, and other regulatory requirements across facilities.
  • Manage risk mitigation plans for logistics disruptions, safety incidents, and customer escalations.

Qualifications

  • Bachelor’s degree required; MBA or advanced degree strongly preferred.
  • 15+ years of progressive leadership in supply chain, logistics, distribution, and/or customer service roles.
  • Experience leading multi-site operations, including both in-house and 3PL environments.
  • Proven success in leading transformational initiatives at scale, ideally in a manufacturing or consumer goods company.
  • Strong business acumen with ability to translate strategic goals into operational plans.
  • Familiarity with Warehouse Management Systems (WMS); SAP experience is a plus.
  • Demonstrated ability to build trusted partnerships and influence at all organizational levels.
  • Willingness to travel up to 30% domestically and internationally.

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $275,000USD - $350,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

Average salary estimate

$312500 / YEARLY (est.)
min
max
$275000K
$350000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About VP, Logistics & Customer Service, Fortune Brands

At Fortune Brands Innovations, Inc., we're on the lookout for an exceptional Vice President of Logistics & Customer Service to join our innovative team. With a focus on creating smarter, safer, and more beautiful homes, this role is all about leading a world-class supply chain and enhancing the customer experience across North America. As the VP, you will take charge of the end-to-end strategy, performance, and innovation of our logistics network and customer service operations. This includes driving transformation initiatives, optimizing partnerships with 3PL providers, and ensuring a customer-centric service model. Your expertise in logistics will be vital in overseeing our vast distribution centers while ensuring top-tier service levels and operational excellence. You’ll have a chance to develop a high-performing leadership team and champion a culture that includes engagement, accountability, and continuous improvement throughout all operations. This position not only challenges you to influence change but also allows you to derive measurable business outcomes, positioning Fortune Brands at the forefront of industry advancement. We believe in work-life balance, which is why this role supports a hybrid work schedule based in beautiful Deerfield, IL, where we’ll be transitioning to a vibrant new campus that fosters collaboration and community. If you're passionate about logistics and customer service and eager to drive change and innovation, join us and be a part of a company that truly transforms spaces into havens!

Frequently Asked Questions (FAQs) for VP, Logistics & Customer Service Role at Fortune Brands
What are the main responsibilities of the VP, Logistics & Customer Service at Fortune Brands Innovations?

The VP, Logistics & Customer Service at Fortune Brands Innovations will lead the strategic roadmap for logistics and customer service excellence, oversee operations across distribution centers, and ensure a customer-centric service delivery model, all while driving transformation initiatives.

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What qualifications are required for the VP, Logistics & Customer Service position at Fortune Brands Innovations?

The ideal candidate for the VP, Logistics & Customer Service position should have a minimum of 15+ years progressive leadership experience in supply chain, logistics, or customer service, along with a Bachelor's degree, and preferably an MBA or advanced degree.

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How important is experience with 3PL environments for the VP, Logistics & Customer Service role at Fortune Brands Innovations?

Experience with 3PL environments is crucial for the VP, Logistics & Customer Service role at Fortune Brands Innovations, as the position involves optimizing partnerships and operations across both in-house and third-party logistics.

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What type of leadership skills are essential for the VP, Logistics & Customer Service at Fortune Brands Innovations?

Strong leadership skills, including the ability to develop, mentor, and inspire a high-performing team, along with strategic thinking and the capacity to influence cross-functional teams, are essential for the VP, Logistics & Customer Service at Fortune Brands Innovations.

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What benefits can the VP, Logistics & Customer Service at Fortune Brands Innovations expect?

The VP, Logistics & Customer Service at Fortune Brands Innovations can expect a comprehensive benefits package, including competitive health plans, a leading 401(k) program, flexible time off, and additional perks that support overall wellbeing.

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Common Interview Questions for VP, Logistics & Customer Service
Can you describe your experience in managing multi-site logistics operations?

In answering this question, focus on specific multi-site experiences, discussing how you ensured operational consistency and excellence across multiple locations while highlighting any transformative initiatives you've led.

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How do you prioritize customer service in logistics?

Discuss examples of how you've implemented strategies that integrate customer service with logistics processes, showcasing your understanding of creating a seamless customer journey.

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What transformational initiatives have you led in your previous roles?

Share specific instances of successful initiatives that improved logistics efficiency or customer service, emphasizing the outcomes and lessons learned from those experiences.

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How do you ensure compliance with safety and regulatory standards in logistics?

Explain your approach to compliance, detailing how you stay updated with regulations and implementing training programs to ensure adherence to OSHA, EPA, and other safety standards.

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What strategies do you employ for effective inventory management?

Discuss your experience with inventory management systems and how you've used data analytics to optimize inventory levels and reduce costs while maintaining service levels.

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How do you foster a culture of continuous improvement in logistics and customer service?

Outline approaches such as regular training, Six Sigma methodologies, or collaboration with operational teams to foster innovation and enhance service delivery.

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What role does technology play in modernizing logistics operations?

Talk about the latest technologies you've implemented in logistics, like Warehouse Management Systems (WMS) or automation, and how they've improved efficiency and accuracy.

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Describe how you've built partnerships with 3PL providers?

Share insights on your strategy for building successful relationships with 3PL providers, including communication practices and performance metrics that drive mutual success.

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How do you handle logistics disruptions effectively?

Discuss your experience with risk management strategies and how you’ve successfully navigated disruptions by implementing contingency plans and maintaining clear communication.

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In what ways do you encourage teamwork across different functions within an organization?

Provide examples of initiatives you've implemented that promote collaboration across departments, highlighting how this approach leads to improved logistics and service outcomes.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
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Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 19, 2025

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