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Assistant Community Director (REF7540I)

Company Description

Multifamily Property Management

Job Description

• Property Name: Tides at North Nellis
• 5024 Broken Sound Dr, Las Vegas, NV 89110, USA
• Full-Time
• Unit Count: 212
• Driver's License Required

The Assistant Community Director is fully accountable in assisting the Community Director with the day-to-day property operations, and managing the asset to meet the client's expressed operational and financial goals. Assists with the supervision of on-site staff, which may include: Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s)/Porter(s), Painter(s), and Cleaner(s)/Housekeeper(s).

Pay: $20 - $21 / Hour

DUTIES AND RESPONSIBILITIES

  1. Client Relations

    1. Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations.

  2. Communication

    1. Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.

    2. Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

  3. Employee Management

    1. Operate the property in the absence of the Community Director.

    2. Responsible for training and onboarding of new leasing team members.

  4. Leasing/Occupancy

    1. Maintain occupancy levels as established by owner/budget expectations.

    2. Exhibit professional leasing techniques.

    3. Assist with the completion of the monthly Market Surveys and analysis.

    4. Implement advertising and marketing strategies for the apartment community as needed.

    5. Exhibit closing ratios in regards phone and walk-in traffic per FPI policy.

    6. Ensure that all online marketing sources are updated (e.g., Craigslist) daily.

    7. Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.

    8. Assist with the implementation of resident retention programs.

    9. Ensure the safety, comfort and privacy of all property residents.

    10. Ensure move-in orientation is completed consistently with new residents.

  5. Revenue Management

    1. Assists the Community Director in maximizing revenue potential of the property through the management of lease expirations and timely turnover

    2. Assists the Community Director with the management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.

    3. Accurately processing vendor invoices and managing accounting month end.

  6. Reporting and Document Management  

    1. Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.

    2. Responsible for the daily integrity and confidentiality of resident files.

    3. Ensure that documents and reporting systems are maintained, updated, and organized.

    4. Meet all periodic reporting requirements as requested/required e.g., Month End, Weekly Reports, Collection/Eviction Files etc.

    5. Assist in budget preparation and delivery.

  7. Risk Management

    1. Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.

    2. Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.

    3. React calmly and professionally in emergency, emotional and/or stressful situations.

  8. Facility Maintenance 

    1. Assist residents with reporting of maintenance needs.

    2. Document facility and maintenance needs and ensure timely completion.

    3. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.

    4. Follow up on maintenance requests to promote resident communication and satisfaction.

  9. Other

    1. Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.

    2. Comply with all Fair Housing Laws and FPI policies and procedures.

    3. Promote a professional image by adhering to FPI Management's Dress Code Policy.

    4. Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.

    5. Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).

    6. Perform any and all functions as directed by the supervisor, including special project assistance.

Qualifications

Minimum Requirements:

  • Minimum 1 year of experience in a similar supervisory role, preferably within Residential Property Management.
  • High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
  • Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

  • Google Mail (GMail)
  • Google Drive
  • RealPage
  • Internet Use
  • Basic Computer Skills
  • Management
  • Customer Service

Additional Information

ESSENTIAL ATTRIBUTES

  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$42640 / YEARLY (est.)
min
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$41600K
$43680K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Community Director (REF7540I), FPI Management, Inc.

If you're passionate about property management and looking for an exciting opportunity, the Assistant Community Director at Tides at North Nellis in Las Vegas is calling your name! As an integral part of the team, you'll be supporting the Community Director in overseeing the day-to-day operations of our vibrant community of 212 units. Your role will include everything from ensuring exceptional resident relations to managing a talented on-site staff, including leasing professionals and maintenance technicians. You'll gain valuable experience in leasing and occupancy strategies, marketing initiatives, and revenue management while ensuring the comfort and safety of our residents. The ideal candidate will have at least a year of experience in a supervisory role, preferably in residential property management, and be proficient in English with a solid command of computer programs. At Tides at North Nellis, we value our employees and strive to provide a work environment that encourages professional growth. We’re committed to our HEART core values, which guide us in our dealings with residents, team members, and clients. Plus, with our competitive hourly rate ranging from $20 to $21 and comprehensive benefits packages, this is a fantastic opportunity to elevate your career in property management. We're eager to welcome someone who shares our vision and dedication to excellence. Let's create extraordinary living experiences together in sunny Las Vegas!

Frequently Asked Questions (FAQs) for Assistant Community Director (REF7540I) Role at FPI Management, Inc.
What are the primary responsibilities of the Assistant Community Director at Tides at North Nellis?

The Assistant Community Director at Tides at North Nellis is mainly responsible for supporting the Community Director in the daily operations of the property, supervising on-site staff, maintaining resident relations, and ensuring overall satisfaction. They'll also manage leasing processes, revenue potential, and compliance with fair housing laws, among other duties.

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What qualifications do I need to apply for the Assistant Community Director position at Tides at North Nellis?

To apply for the Assistant Community Director position at Tides at North Nellis, a candidate must have at least one year of experience in a supervisory role, preferably within residential property management. A high school diploma is required, and proficiency in English with strong computer skills is essential.

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How does the Assistant Community Director contribute to resident satisfaction at Tides at North Nellis?

The Assistant Community Director at Tides at North Nellis plays a critical role in promoting positive resident relations by effectively handling customer needs, leading resident retention programs, and ensuring that safety and comfort standards are consistently met.

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What skills are essential for the Assistant Community Director role at Tides at North Nellis?

Essential skills for the Assistant Community Director role at Tides at North Nellis include strong leadership, excellent communication abilities, and proficiency in property management software. A focus on customer service and the capacity to handle multiple responsibilities is crucial for success.

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What benefits can I expect as an Assistant Community Director at Tides at North Nellis?

As an Assistant Community Director at Tides at North Nellis, employees can expect a comprehensive benefits package including competitive pay, ongoing training opportunities, and a supportive work environment designed to foster career growth and development within the property management industry.

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Common Interview Questions for Assistant Community Director (REF7540I)
How would you handle a conflict between staff members at Tides at North Nellis?

To handle conflicts between staff members effectively, I would first facilitate a private discussion to understand each person's perspective, encouraging open communication and resolution. I would then guide them toward finding a mutually agreeable solution, while ensuring that any necessary adjustments in roles or responsibilities align with the overall team goals.

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What strategies would you implement to increase resident retention at Tides at North Nellis?

To improve resident retention, I would focus on creating community engagement events, offering surveys to gather resident feedback, and addressing maintenance requests promptly. It's essential to ensure residents feel valued and heard, which helps foster a sense of community and loyalty.

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How do you prioritize tasks when managing daily operations as an Assistant Community Director?

I prioritize tasks by evaluating urgency and importance. Beginning with critical resident requests and compliance-related tasks, I create a daily plan that includes addressing maintenance needs and ensuring that the property stays aligned with occupancy goals. Flexibility is key when new priorities arise.

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Explain how you would handle a situation where rent payments are consistently late from a resident.

In a situation where a resident is consistently late on rent, I would first engage in a private conversation to understand their circumstances. It’s important to show empathy while also communicating our policies clearly. If necessary, I would discuss possible payment arrangements, ensuring to document any agreements made.

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What approach do you take for effective team communication in property management?

Effective team communication in property management requires regular meetings and updates. I would advocate for an open-door policy where staff feels comfortable sharing ideas and concerns. Utilizing digital tools like shared documents and group chats can also streamline communication and keep everyone informed.

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How would you promote the Tides at North Nellis community to potential residents?

To promote the Tides at North Nellis community, I would implement targeted online marketing strategies and enhance our social media presence to showcase property amenities. Offering virtual tours and hosting open houses can attract potential residents and provide them an authentic insight into our community.

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Describe your experience with property management software.

My experience with property management software includes utilizing RealPage for managing tenant applications and leases, tracking maintenance requests, and reporting. I am comfortable analyzing data to identify trends and improve services offered to residents.

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What methods would you use to ensure compliance with fair housing laws?

To ensure compliance with fair housing laws, I would implement regular training for the staff to ensure they are well-versed in these laws. I would also develop clear policies for all interactions with prospective and current residents, ensuring that all team members adhere to ethical standards.

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How do you define success for your team as an Assistant Community Director?

Success for my team as an Assistant Community Director is not just about reaching occupancy goals but also about fostering a positive work environment and high resident satisfaction. I believe in setting measurable goals, celebrating successes, and continually seeking feedback for improvement.

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Can you provide an example of a time you improved a process in property management?

In a previous role, I identified that maintenance request response times were lagging, causing resident complaints. I implemented a digital tracking system that streamlined request handling, allowing us to significantly reduce response times while also enhancing resident satisfaction and team accountability.

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FPI Management is a real estate firm that provides property management services, marketing services, lease-up, and on-going operation of newly constructed apartment communities. It was founded in 1968 and is based in Folsom, California.

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Full-time, on-site
DATE POSTED
December 22, 2024

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