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Leasing Consultant (REF8958W)

Company Description

Multifamily Property Management

Job Description

The Leasing Consultant is the community's sales representative and is responsible for interacting with residents (potential and existing) on behalf of FPI to assist with viewing/touring the property, providing accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Consultant is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.

• Property Name: Sofi Waterford Park
• Ellmar Oaks Dr, San Jose, CA 95136, USA
• Full-Time
• Unit Count: 432

Pay: $21 - $23 / Hour

DUTIES AND RESPONSIBILITIES

1.Client Relations

Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations

2.Communication

Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI

3.Leasing/Occupancy

  • Maintain occupancy levels as established by owner/budget expectations
  • Exhibit professional leasing techniques
  • Assist with the completion of the monthly Market Surveys and analysis
  • Assist with advertising and marketing strategies for the apartment community as needed
  • Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
  • Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily
  • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
  • Assist with resident retention programs
  • Ensure the safety, comfort and privacy of all property residents
  • Ensure move-in orientation is completed consistently with new residents

4.Reporting and Document Management

  • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
  • Responsible for the daily integrity and confidentiality of resident files.
  • Ensure that documents and reporting systems are maintained, updated, and organized.
  • May assist in periodic reporting requirements as requested

5. Risk Management

  • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
  • Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
  • React calmly and professionally in emergency, emotional and/or stressful situations.

6. Facility Maintenance

  • Assist residents with reporting of maintenance needs.
  • Document facility and maintenance needs and ensure timely completion. c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
  • Follow up on maintenance requests to promote resident communication and satisfaction.

7. Other 

  • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  • Comply with all Fair Housing Laws and FPI policies and procedures.
  • Promote a professional image by adhering to FPI Management's Dress Code Policy.
  • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
  • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
  • Perform any and all functions as directed by the supervisor, including special project assistance.

 

Qualifications

Minimum Requirements:

  • Minimum 1 year of experience in a similar role, preferably within Residential Property Management. Experience in hospitality, retail, sales or customer service will also be considered.
  • High School diploma or equivalency certificate required.
  • Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).

Skills Required:

  • Basic Computer Skills
  • Customer Service
  • Google Drive
  • Google Mail (GMail)
  • Internet Use
  • RealPage

Additional Information

ESSENTIAL ATTRIBUTES

  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$45760 / YEARLY (est.)
min
max
$43680K
$47840K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Leasing Consultant (REF8958W), FPI Management, Inc.

Are you ready to take your career to the next level as a Leasing Consultant at FPI Management? Located in the beautiful Sofi Waterford Park on Ellmar Oaks Dr, San Jose, CA, this full-time position is not just a job—it's an opportunity to make a difference in the lives of our residents! As a Leasing Consultant, you will be the friendly face of our community, helping potential and existing residents explore our fantastic properties. You'll guide them through the leasing process, ensuring they have all the necessary information about each apartment home and effectively processing rental applications. Your knack for customer service will shine as you secure lease agreements and assist with renewals, all while adhering to Fair Housing Laws and our company policies. You’ll play a key role in maintaining our occupancy levels, employing professional leasing techniques, and promoting a vibrant community atmosphere. Plus, you'll work with marketing strategies and daily reporting to keep our community thriving. We are looking for someone with at least one year of relevant experience in property management or a related field, and who excels in communication and customer service. If you're passionate about helping others and looking to step into a rewarding career, FPI Management is the place for you. Join our team and be part of an industry leader that values its employees and offers plenty of opportunities for growth and development. With a competitive pay range of $21 - $23 per hour and a supportive work environment, your career in property management starts here!

Frequently Asked Questions (FAQs) for Leasing Consultant (REF8958W) Role at FPI Management, Inc.
What are the responsibilities of a Leasing Consultant at FPI Management?

As a Leasing Consultant at FPI Management, you will engage with potential and current residents to provide tours of the community, process rental applications, and secure lease agreements. Your role also involves maintaining professional relationships with clients and residents, conducting market surveys, and assisting in marketing strategies to promote our community. You must adhere to Fair Housing Laws while effectively managing resident communications and maintaining occupancy levels.

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What qualifications are required for the Leasing Consultant position at FPI Management?

To qualify for the Leasing Consultant position at FPI Management, you need a minimum of one year of experience in residential property management or a related field, such as hospitality or customer service. A high school diploma or equivalent is required, along with a valid driver's license, a good driving record, and proficiency in English and various computer applications. Strong interpersonal and communication skills are essential for success in this role.

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How does FPI Management support its Leasing Consultants?

FPI Management supports its Leasing Consultants with comprehensive training programs, ongoing professional development opportunities, and a collaborative work environment. Being one of the largest third-party property management firms in the country, FPI offers competitive compensation and benefits packages to ensure that team members feel valued and motivated. If you're ready to grow your career in property management, FPI is a fantastic place to start!

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What growth opportunities are available for Leasing Consultants at FPI Management?

At FPI Management, Leasing Consultants have many avenues for career advancement. With over 850 communities and a wide range of roles within property management, employees are encouraged to explore different career paths as they gain experience. Continuous training and a commitment to fostering talent provide you with the tools needed to succeed and advance into leadership positions within the company.

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What is the working environment like for a Leasing Consultant at FPI Management?

The working environment for a Leasing Consultant at FPI Management is dynamic and community-focused. You will engage with residents, clients, and team members in a positive atmosphere that promotes teamwork and excellent service. At FPI, we embrace core values that emphasize respect, accountability, and teamwork, ensuring that our Leasing Consultants feel supported and empowered to perform their best work every day.

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Common Interview Questions for Leasing Consultant (REF8958W)
What skills do you think are crucial for a Leasing Consultant?

Crucial skills for a Leasing Consultant include strong interpersonal and communication abilities, problem-solving skills, and a customer-oriented mindset. Being able to connect with residents and respond to their needs while maintaining a professional demeanor is essential. Additionally, organization and attention to detail are important for managing applications and resident files effectively.

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How would you handle a difficult resident complaint?

Handling a difficult resident complaint requires patience and strong communication skills. I would first listen actively to the resident's concerns without interruption, show empathy, and assure them that their issues are important. Once I understand the problem, I would provide a solution or explain the steps I would take to resolve the complaint, ensuring to follow up with them afterward to confirm their satisfaction.

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What experience do you have in property management or sales?

I have one year of experience in property management, where I engaged with residents and facilitated the leasing process. Additionally, my background in retail sales has equipped me with valuable customer service skills that are highly relevant to engaging with potential clients as a Leasing Consultant. These experiences have helped me develop a strong sales approach and effective communication techniques.

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Describe a successful marketing strategy you've implemented in the past.

In my previous role, I successfully implemented a digital marketing strategy by creating engaging online content to attract prospective tenants. Utilizing social media platforms, I shared virtual tours and resident testimonials, which increased foot traffic to the property. Analyzing market trends also helped me to optimize our advertising on listing sites, leading to improved occupancy rates.

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How do you stay organized in managing multiple applications and resident files?

I prioritize staying organized by using digital management systems and calendars to track application deadlines and appointments. I maintain checklists for each resident file to ensure that all necessary documents are collected, and I regularly update records. This way, I can efficiently manage multiple applications without missing important details.

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How would you ensure compliance with Fair Housing Laws?

To ensure compliance with Fair Housing Laws, I always adhere to company policies and participate in mandatory training. I treat all residents and applicants fairly and without discrimination, provide equal access to housing, and document all interactions rigorously to maintain transparency. Keeping informed about any updates or changes to the laws is also key to compliance.

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Imagine a potential resident is unsure about the leasing process. How would you guide them?

I would start by explaining the leasing process step-by-step in simple terms. This would include how to complete the application, what documents are needed, and the timeline for approval. I’d encourage them to ask any questions to alleviate their concerns and provide reassurance throughout the process that I'm available for support whenever needed.

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What strategies do you use to maintain good relationships with residents?

To maintain good relationships with residents, I prioritize clear communication and regular follow-ups. I make it a point to check in with residents about any issues or feedback they may have, promptly addressing their concerns. Organizing community events is another way I build rapport, as it fosters a sense of belonging and allows residents to connect and feel valued.

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Can you describe a time when you exceeded customer expectations?

In a previous position, I had a resident who was dissatisfied with their unit. After listening to them, I took proactive steps to address their concerns, moving them to a better unit that more closely matched their preferences. Following the move, I ensured they were happy with the new space and even followed up with a personalized note. This not only resolved their issue but also turned them into a loyal resident who recommended our community to others.

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What do you see as the biggest challenge for a Leasing Consultant?

One of the biggest challenges for a Leasing Consultant is managing multiple inquiries and applications efficiently while maintaining a high level of customer service. Balancing these demands requires good time management and the ability to remain calm under pressure. Having effective organizational strategies and a positive attitude can help navigate these challenges successfully.

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Friends Outside of Work
Passion for Exploration
Customer-Centric
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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

FPI Management is a real estate firm that provides property management services, marketing services, lease-up, and on-going operation of newly constructed apartment communities. It was founded in 1968 and is based in Folsom, California.

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Full-time, on-site
DATE POSTED
April 16, 2025

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