Maintenance Supervisor (REF9031K)

As a Maintenance Supervisor at FPI Management, your key responsibilities include leading a team of maintenance personnel, providing daily preventative maintenance to ensure property safety and functionality, coordinating maintenance requests primarily within 24 hours, and conducting regular inspections of the apartments and common areas. You'll also manage inventory, schedule routine checks and repairs, and ensure compliance with safety regulations while upholding our high standards of service.

To qualify for the Maintenance Supervisor position with FPI Management, you need a minimum of 2 years of experience in a leadership role, preferably in Residential Property Management. A high school diploma or equivalent is required, and industry certifications such as CAMT or NAHMS are preferred. It's also essential to be proficient in English and possess various technical skills in areas like HVAC maintenance, plumbing repairs, and general upkeep, alongside management and customer service abilities.

FPI Management offers a comprehensive compensation and benefits package to Maintenance Supervisors, which includes an employer-paid health plan, ongoing training opportunities, and career growth prospects within a leading property management company. We also take pride in our positive work culture and community-focused environment, further enriching the experience for our employees.

The work environment for a Maintenance Supervisor at FPI Management is engaging and collaborative. You will lead a dedicated team and have the autonomy to influence your team's success while nurturing a sense of community. With responsibilities that encompass daily maintenance operations and emergency response, you'll thrive in a supportive culture that values innovation and professional development.

A Maintenance Supervisor at FPI Management can ensure effective team management by setting clear performance expectations, regularly communicating with team members, and providing ongoing support and training. Implementing a structured approach to maintenance tasks, setting priorities, and maintaining an open-door policy fosters an empowering work environment that encourages collaboration and enhances team performance.

When prioritizing maintenance tasks, I assess the urgency and impact of each request, categorizing them by safety concerns, resident needs, or scheduled maintenance. I make use of a work order system to track tasks, ensuring that critical issues are addressed first, while simultaneously managing my team’s workload effectively.

In my previous role, I led a comprehensive preventative maintenance program by implementing regular inspections, scheduling routine check-ups, and documenting maintenance activities. This proactive approach minimized unexpected repairs and enhanced the overall property condition, ensuring our maintenance team could focus on building relationships with residents.

I motivate my Maintenance Team by recognizing individual contributions, fostering a collaborative environment, and providing opportunities for skill development. Regular team meetings to celebrate successes and discuss challenges help build camaraderie and keep everyone aligned with our goals.

Once, we faced a significant plumbing issue that affected multiple units. I quickly organized an emergency repair team, communicated with affected residents, and coordinated with external plumbing specialists. By actively managing the situation, we resolved the issue efficiently, minimizing resident inconvenience and restoring service promptly.

As a Maintenance Supervisor, I rely on tools like work order management software, communication platforms for team coordination, and hands-on tools such as wrenches, drills, and maintenance-based software like Google Drive for tracking schedules and inventory. These enable effective team management and streamline our maintenance processes.

I ensure compliance with safety regulations by regularly training my team on safety procedures, conducting audits on equipment and practices, and promoting a safety-first culture. Having clear checklists and safety protocols helps guarantee all maintenance work meets industry standards and that our team operates safely.

First, I would listen attentively to their concerns, empathizing with their situation. Then, I would collaborate with my team to investigate and resolve the issue promptly and keep the residents informed throughout the process. Following up on the resolution also helps rebuild trust and demonstrates our commitment to satisfaction.

I believe the most critical skill for a Maintenance Supervisor is effective communication. This enables not only the clarity of instructions to team members, but also fosters strong relationships with residents and empowers the team to work cohesively toward our maintenance goals.

To manage budget constraints, I focus on prioritizing high-impact maintenance items and establishing strong vendor relationships to negotiate better pricing. Moreover, implementing a thorough inventory tracking system ensures we only purchase necessary supplies, reducing unexpected expenses while ensuring quality maintenance services.

I take proactive measures by implementing routine inspections, scheduling preventative maintenance, and educating residents on proper usage of amenities to avoid unnecessary wear and tear. These steps significantly reduce long-term maintenance costs while extending the life expectancy of property facilities.