Business Immigration Supervisor

As a Business Immigration Supervisor at Fragomen, you'll be charged with supervising junior caseworkers, training new employees, and ensuring the accuracy of complex case work. You'll manage client relationships, lead high-touch calls, and oversee client escalations, all while using your extensive knowledge of business immigration matters to guide your team. Your role will also involve drafting petitions and applications and performing audits related to client billing, making your contributions crucial to the success of the team.

To be considered for the Business Immigration Supervisor role at Fragomen, candidates should ideally have a Bachelor's degree, an Associate’s degree, or Paralegal certification alongside at least 7 years of business immigration experience. Supervisory experience is highly preferred, and candidates should possess strong knowledge of visa procedural requirements. A client service mindset and excellent communication skills are also crucial in this position, ensuring you can thrive in a fast-paced environment.

The Business Immigration Supervisor plays a pivotal role in client success at Fragomen by ensuring that the team delivers timely and accurate immigration solutions. With responsibilities that include managing caseloads and strengthening client relationships, your direct involvement helps clients navigate complex immigration landscapes effectively. By addressing escalations and providing necessary guidance, you become a trusted partner for clients looking to achieve their immigration goals.

Fragomen is dedicated to the professional growth of its employees, and as a Business Immigration Supervisor, you’ll find numerous opportunities for development. From formal training programs to hands-on mentorship, the company invests in helping you sharpen your skills. You’ll also have the chance to collaborate with experienced professionals in the field, expanding your knowledge and capabilities while advancing your career within a supportive and innovative environment.

The expected salary range for a Business Immigration Supervisor at Fragomen is between $91,000 and $103,000 annually, depending on various factors. These include the candidate’s unique skills, experience, qualifications, and work location. Beyond salary, candidates will also benefit from a competitive benefits package that includes medical, dental, and vision coverage, a 401K plan with company matching, and generous paid time off.

When answering this question, highlight your leadership experience, detailing how you've supervised team members, provided training, and addressed any challenges within the immigration context. Emphasize your ability to mentor others and ensure that your team meets strict deadlines and complies with regulatory requirements.

Discuss your strategies for organization and time management. You can explain how you assess case urgency and complexity before developing a prioritization system. Mention tools or methodologies you've found effective in previous roles for keeping track of deadlines and responsibilities.

Be prepared to share specific examples of challenges, such as navigating complex visa processes or managing client expectations. Conclude your response by illustrating the solutions you implemented and how these efforts positively impacted your clients and team.

Explain your approach for staying updated with immigration law changes, training your team to ensure comprehensive compliance, and conducting regular audits of casework. Discuss the importance of adherence to firm standards to mitigate risks.

Highlight a specific project that showcases your leadership and team coordination skills. Discuss how you facilitated collaboration, addressed team dynamics, and achieved specific goals while reflecting on what made the project successful.

Share how you’ve interacted with clients, explaining your approach to clear communication and establishing trust. Discuss how you've handled difficult conversations and maintained relationships even during challenging situations.

Discuss your process for gathering necessary information from clients, analyzing documentation, and drafting clear and compelling petitions. Mention any specific strategies you use to ensure accuracy and compliance with filing requirements.

Share a specific instance where a client escalation occurred, detailing how you assessed the situation, communicated effectively with the client, and worked internally to resolve the issue. Focus on the importance of maintaining professionalism and addressing concerns promptly.

In your answer, reflect on your passion for helping clients achieve their immigration goals and the positives of working in a dynamic environment. Mention how the challenges of the field drive your continuous learning and improvement.

Discuss your beliefs about teamwork and inclusivity, sharing specific examples of how you foster collaboration and support among team members. Emphasize your commitment to creating a positive, productive environment for everyone.