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Job details

Senior Customer Support Specialist - Retail Operations

TVP NYC is seeking a Senior Customer Support Specialist to deliver exceptional support for clients’ customers across various eCommerce brands, ensuring a smooth post-purchase experience.

Skills

  • Customer service experience
  • Writing and communication skills
  • Shopify and order management experience
  • Proficiency in Google Workspace and Microsoft Office
  • Problem-solving abilities

Responsibilities

  • Provide professional customer service via email.
  • Apply brand return policies and customer service guidelines.
  • Process customer service tasks in Shopify and WMS.
  • Resolve backorder and stock issues effectively.
  • Collaborate with fulfillment teams to ensure order processing.

Benefits

  • Competitive salary based on experience
  • Learning and professional development opportunities
  • Dynamic collaborative work environment
To read the complete job description, please click on the ‘Apply’ button
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Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Fresh Prints is run by students for students. Our success is based on our ability to understand the college market better than internet competitors and local small businesses while providing lower prices and more reliable, personalized service. We...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 17, 2025

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