POSITION SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner.
PRIMARY RESPONSIBILITES:
Receives shift instructions and drawer from Manager and reviews Front Desk Log.-
Counts and verifies bills and coins in drawer.
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Generates current house status and pre-registration report.
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Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
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Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
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Verifies guest history information, issues guest room key, and answers guest inquiries.
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Answers switchboard promptly, relaying calls and recording messages.
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Receives and sorts incoming mail and prepares outgoing mail.
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Pre-blocks and pre-registers groups or tours as assigned.
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Receives documents and places wake-up calls.
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Post any and all incidental charges to guest folios.
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Checks out guests, finalizes folio, collects payment, and obtains guest room key.
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Resolves customer complaints, recording specific complaint information.
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Maintains and cleans immediate work area.
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Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log.
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Records significant information to Front Desk Log.
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Performs other duties as needed or assigned.
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Maintains compliance with company policies, practices, procedures and safety standards.
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Inspects all conference rooms and common areas each day to ensure security standards are met.
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Reports in proper uniform, which is cleaned and pressed.
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To be familiar with local competition and rates
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To attend and participate in staff meetings.
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To handle all incoming reservations and record properly.
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To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
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To handle inquiries, both phone and in person, giving property tours when at all possible.
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To perform daily, area hotel availability checks.
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Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines.
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Other duties as requested.
Brand: Hampton Inn & Suites
Address: 4350 Executive Circle Fort Myers, FL - 33916
Property Description: 25 - Hampton Inn & Suites - Ft. Myers
Property Number: 25