Job details

Product Designer - Design Systems

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We’re looking for a Product Designer to join the team as our first dedicated systems designer. You will be the owner of the Design System working closely with product designers, engineers, product managers, and other partners to drive cross-functional alignment and co-define strategy for our design system. You will be responsible for building into the existing design system, establishing guidelines and building out documentation. We are looking for a strong communicator who enjoys solving complex problems and works well in a small, cross-functional dynamic team.

What you’ll do:

Design and communicate your vision to the team using high-fi mock-ups, documentation, and prototypes. Leverage research and data to support solutions
Collaborate with product, eng and brand to define strategically the future of design systems anticipating potential use cases and evolutions as the product continues to grow
Contribute to the bigger picture of the design system and how it serves the organization
Impact business goals through effective and efficient development of design solutions
Collaborate closely with designers, engineers, and product managers across the product understanding technical constraints and be an advocate of the user during tradeoff, timeline, and experience discussions.
Participate and shape the design team’s culture

What we’re looking for:

4+ years of experience as a product designer with at least 1+ year working directly within a design systems team
Experience contributing to mature design systems including component design, documentation, tooling and education.
A portfolio of design projects that demonstrates systems thinking, technical skills, interaction design and visual design
Low ego and an eagerness to give and receive constructive feedback in a transparent work environment
Collaborative approach and belief that the best products are built through a partnership with Product, Design, and Engineering
Strong communication and collaboration skills and the ability to articulate your design decisions and how they relate to the problem you’re solving
Deep empathy for users and a passion for solving their collaboration problems
Experience using Figma to optimize the components of the design system.

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Front Glassdoor Company Review

4.2

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No rating

CEO of Front

Mathilde Collin

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Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Product Designer - Design Systems , Front

We're excited to announce that Front, a leading AI-powered customer service platform based in San Francisco, is on the hunt for a talented Product Designer - Design Systems! As our first dedicated systems designer, you will play a pivotal role in crafting and refining our Design System, collaborating closely with product designers, engineers, and product managers. Your mission? To ensure our design system is not just a guideline but a powerful, dynamic resource that drives efficiency and user delight. With the opportunity to design high-fidelity mock-ups, prototypes, and comprehensive documentation, your creative vision will help shape the future of our product. We’re looking for someone with a solid 4+ years of experience and a background working within a design systems team. You’ll leverage your strong communication skills to foster alignment across teams and advocate for users while thriving in a supportive, collaborative environment. If you're passionate about tackling complex design problems and have a knack for systems thinking, Front might just be your next great adventure. Let's create something amazing together!

Frequently Asked Questions (FAQs) for Product Designer - Design Systems Role at Front

What are the primary responsibilities of a Product Designer - Design Systems at Front?

As a Product Designer - Design Systems at Front, you will own the Design System and work closely with product designers, engineers, and product managers. Your primary responsibilities include designing and iterating high-fidelity mock-ups, establishing guidelines, driving cross-functional alignment, and creating documentation to enhance the design system. You'll also advocate for users while collaborating on design solutions that align with business goals.