SMB Sales Manager, USA, Remote

As the SMB Sales Manager at Fundraise Up, your responsibilities include leading a team of SMB Account Executives to meet their sales quotas, developing a successful SMB sales playbook with the VP of Sales, and collaborating with different departments like Marketing and Revenue Operations. You’ll also help create a positive and engaging sales culture, making sales a delightful experience for prospective customers.

To apply for the SMB Sales Manager position at Fundraise Up, you should have at least 2 years of experience leading a quota-carrying SMB sales team. A solid track record in achieving team quotas consistently, knowledge of the technology or SaaS sales landscape, and experience in managing remote teams will set you apart as a strong candidate.

At Fundraise Up, the SMB Sales Manager role offers an excellent pathway for career advancement. You'll be responsible for mentoring new sales talent, which can lead to opportunities in higher sales leadership positions within the organization. Working closely with senior management also allows for greater visibility and avenues for professional development.

Fundraise Up provides an attractive benefits package for its SMB Sales Manager, including 15 days of vacation, 7 company holidays, and 3 floating holidays. Additionally, they offer a 401(k) plan with company matching, health insurance, paid parental leave, and a focus on maintaining a healthy work-life balance, making it an enticing opportunity.

Fundraise Up supports the development of its SMB Sales Managers by providing continuous feedback, collaborative training, and resources to enhance their leadership skills. Through an inclusive environment and cross-departmental partnerships, managers are empowered to guide their teams effectively and achieve their sales goals.

A successful SMB sales strategy should encompass clear target markets, effective messaging, ongoing training for the sales team, and strong collaboration with other departments. It’s essential to develop relationships with potential customers while continuously analyzing sales data to make informed adjustments to the strategy.

In leading a sales team, it's crucial to create an environment where team members feel valued and supported. Highlight specific experiences where you successfully guided your team to meet quotas, along with how you fostered collaboration, trained new hires, and motivated the team in challenging situations.

Motivation can be achieved through recognition, setting achievable goals, and fostering healthy competition. Additionally, providing opportunities for professional development and incorporating team-building activities can boost morale and drive performance among sales representatives.

Addressing underperformance requires a supportive approach. I believe in conducting one-on-one meetings to understand the challenges the team member is facing. By collaboratively setting action plans and providing mentoring, many underperformers can become valuable contributors to the team.

Building relationships with customers involves understanding their needs, providing tailored solutions, and being a reliable point of contact throughout the sales process. Good communication, active listening, and follow-ups are essential to maintaining those relationships and ensuring customer satisfaction.

My experience managing remote teams includes utilizing technology for virtual collaboration, establishing clear communication channels, and having regular check-ins to foster camaraderie. I believe that transparency and access to resources are crucial for keeping remote teams engaged and productive.

When measuring sales performance, I prioritize metrics such as quota attainment, conversion rates, and customer acquisition costs. Analyzing these metrics allows for better insights into the team's performance and helps identify areas needing improvement.

Developing a sales playbook involves collaboration with team members to gather insights and best practices. It should outline specific sales processes, communication strategies, and role-playing exercises to train new hires. Continuous updates based on feedback and performance data are also important.

Aligning the sales team with organizational goals involves clear communication about the broader vision and how the team contributes to that vision. Regular meetings, shared success stories, and integrating sales targets with overall company objectives foster a unified approach toward reaching both sales and organizational goals.

The most important factor in achieving sales success lies in understanding customer needs and building strong relationships. With a focus on service and creating value, pre-emptively engaging with prospects, and continuous learning will enhance performance and lead to sustainable success.