Learning Technologist

At FutureLearn, we’re passionate about the power of lifelong learning. We help learners from all over the world progress in their careers – and invest in their futures.

We truly believe that up-skilling is a worthy investment, and we hope to empower our learners to take control of their careers through personalised learning pathways – giving them progress at their fingertips.

Partnering with 260+ world-class educational partners, including prestigious universities, global brands and industry partners, we offer our 20 million-strong learner community the opportunity to discover and access flexible, high-quality online courses and degrees.

We’re not here just to teach new skills (although we do that well), we want to help transform lives. FutureLearn is looking to build our teams with people who share our passion for lifelong learning, career empowerment and education for all. If that sounds like you, get in touch. You could help us achieve our biggest goal yet – becoming the world’s best AI-powered, career-based learning platform and OPM.

Whats the opportunity?

The Learning Technologist is responsible for providing support for content creation and course delivery. In this role, you will support colleagues and clients in ensuring the efficient delivery of quality courses. The focus of this role is on publishing courses, resolving practical course build issues and acting as an advocate of best practice use of our course creation tool. You will have experience in publishing online content, an interest or professional background in educational technology and is particularly interested in troubleshooting problems within the course build process. The Learning Technologist will play an integral role in the evolution of the Content department, as the business grows and adapts to new and changing business requirements. Attention to detail, along with problem solving and finding creative solutions are key behaviours for success in this role. Learning Technologists are fluent in content creation using online authoring tools, and are comfortable discussing learning design and methodology. 

This role works closely with colleagues to understand course publishing requirements, translate those needs into delivery solutions, and then work closely with partners and other organisations to support the development of online learning experiences aligned to FutureLearn’s purpose of transforming access to education.

What does success look like?

• Providing timely, accurate and friendly support to partners and other course creators during the course build process 
• Creating and maintaining long-term professional relationships with the course creators
• Assisting partners and colleagues with questions related to best practice use of FutureLearn's course creation tools
• Carrying out administrative tasks on FutureLearn’s content management system such as managing partner permissions
• Carrying out any administrative tasks required in relation to the running of courses such as setting up, duplicating and opening course runs
• Identifying, communicating and managing risks that could affect delivery of a course. 
• Helping ensure all course content and activities are accessible to all users
• Collaborating within the Content team to ensure that courses are published on time and quality standard are maintained

What you will bring to the table:

• Good understanding of usability and accessibility guidelines
• Demonstrable experience of supporting online content creation 
• Comfortable working in a space that is adjacent to product development and technology
• Highly organised, with the ability to quickly prioritise tasks and manage workloads
• Strong communication skills, capable of engaging with colleagues, partners and subject matter experts with clarity, confidence and enthusiasm.
• Strong organisational skills with a track record of managing multiple projects at various stages of development.
• Self-driven and able to intuitively prioritise tasks, especially under pressure to meet competing demands
• Inclusive and collaborative in a diverse multi-disciplinary team. 
• Experience working in Google Suite
• Demonstrable experience in one or all of: Monday.com, Contentful, an e-Course or media publishing platform
• Familiarity with Zendesk or similar mail management platforms.
• Working knowledge of Looker or similar data analysis tools

What we offer you:

• 28 days of Annual Leave plus UK Public Holidays
• Roll over up to 5 days Holiday
• Access to FutureLearn courses
• Westfield Health Cash Plan
• Cycle to Work scheme
• Season Ticket Loan
• Charity work – 1 day dedicated to a charity of your choice
• Calm Premium Subscription

What happens next?

Ready to go for it? Click 'Apply', include your CV and tell us why you'd like to become a FutureLearner, and how you’ll nail this role.

Recruitment Process

Please contact jobs@futurelearn.com if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.

Diversity Statement

We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

We can't wait to meet you! #FutureLearnCareers