Job details

Senior Implementation Consultant (3822)

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About GBG

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team

The Professional Services Team provides support, guidance and consultancy services to our customers throughout their engagement and customer life cycle with GBG. We provide technical and functional support, consultancy and advisory services for several products and services, including identity verification, location intelligence, fraud management and project management. We work directly with our customers to ensure their requirements are met and that they can consume the GBG product(s) they've purchased within the shortest possible timeframe.

What you will do

Configuration, implementation, and support of GBG identity customers for activities such as on-boarding and platform configuration changes for our identity product which includes identity verification and biometric solutions. Customers are for all channels which includes partners and re-sellers.
Collaborate with presales, sales and technology teams whereas is necessary to support existing and new customers.
Educate customers about our product and assist customer to understand how to use our products to cover their business needs, becoming a trusted advisor. At the same time, anticipate and communicate project risks (if any).
Work with prospects and clients to help define the customer onboarding journey with minimum friction. This needs to be aligned with the configuration that are available on the platform.
Assist customers with detailed questions about our product architecture, configuration, APIs, and data reporting.
Run as a single point of contact for key allocated projects and manage the end-to-end implementation and consultancy of our Solutions.
Develop quality work and customer documentation.
Adopt and enforce delivery governance practices by maintaining accurate and timely project reporting and participating in periodic project reviews & audits.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.

Average salary estimate

$97500 / YEARLY (est.)

min

max

$85000K

$110000K

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What You Should Know About Senior Implementation Consultant (3822), GBG

As a Senior Implementation Consultant at GBG, you're stepping into a role that directly impacts the way genuine individuals connect with digital opportunities. At GBG, we’re all about leveraging our cutting-edge technology to provide reliable identity and address verification solutions for a diverse range of clients. Your mission will be to configure and implement our identity products, ensuring customers can onboard smoothly and adapt our tools to meet their specific needs. You'll collaborate with sales, technical teams, and other stakeholders to offer insights and an invaluable understanding of how our products can optimize their operations. It's not just about the tech; it’s about building relationships. You'll become a trusted advisor, guiding clients through their journey, addressing questions about our sophisticated product architecture, and anticipating potential challenges. You’ll manage key projects from start to finish, ensuring that quality documentation and effective governance practices are in place. With over 30 years of honing our services, GBG's diverse and inclusive culture prides itself on empowering every team member to contribute to our mission. Join us and unleash your potential in a vibrant workplace where innovation is celebrated, and your expertise truly matters in shaping safe and rewarding digital lives for everyone.

Frequently Asked Questions (FAQs) for Senior Implementation Consultant (3822) Role at GBG

What are the key responsibilities of a Senior Implementation Consultant at GBG?

As a Senior Implementation Consultant at GBG, you will be responsible for the configuration and implementation of our identity verification solutions, guiding clients through onboarding processes while ensuring they derive maximum value from our products. Your roles will include collaborating with sales and technical teams, educating customers about our services, and managing end-to-end project delivery to optimize their experience.