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Engineer II

Software Engineer II – Service ResiliencyGEICO is seeking an Software Engineer with a passion for building high-performance, low maintenance, zero-downtime platforms, and applications. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.Position ResponsibilitiesAs an IT Service Management Engineer, you will:• Collaborate with software engineers and architects to design and implement highly available and scalable systems• Implement and maintain IT service management practices and DevOps practices to enhance the reliability and resiliency of our systems• Design, and build process automation solutions and workflows to improve operational efficiency and system stability• Utilize hands-on experience with SharePoint, Azure DevOps and Microsoft power platform (Power Automate, Power Apps & Power BI) to develop and maintain customized solutions• Develop applications using Python, Java or other object-oriented languages; use SQL or NoSQL databases, and Container Orchestration services like Kubernetes• Develop, debug, and deploy cloud-based applications using CI/CD pipelines.• Consistently share best practices and improve processes within and across teamsQualifications• Experience building process automation solutions and workflows• Proven experience as an SRE engineer or in a similar role• Extensive knowledge of IT service management practices, and DevOps practices• Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to diverse audiences• Hands-on experience with at least one of Microsoft Power Automate, Power Apps & Power BI platforms• Experience with continuous delivery (CI/CD) tools like Microsoft ADO pipelines.• Proven problem-solving and analytical skills, with the ability to quickly identify and resolve complex issues• Experience developing on IT Service Management platforms like BMC Remedy, ServiceNow or Atlassian• Relevant certifications, e.g., ITIL, AWS DevOps Engineer, Microsoft Certified: Power Platform Developer Associate, Microsoft Certified: Power BI Data Analyst Associate will be a plusExperience• 2+ years of non-internship professional software development experience• 2+ years of experience with Service Management on platforms like BMC Remedy or ServiceNow• 2+ years of experience building with a major cloud provider like AWS, GCP, Azure• 2+ years of experience implementing with open-source frameworksEducation• Bachelor's degree in computer science, Information Systems, or equivalent education or work experience#LI-EL1Annual Salary$80,000.00 - $230,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.Benefits:As an Associate, you’ll enjoy our Total Rewards Program• to help secure your financial future and preserve your health and well-being, including:• Premier Medical, Dental and Vision Insurance with no waiting period**• Paid Vacation, Sick and Parental Leave• 401(k) Plan• Tuition Reimbursement• Paid Training and Licensures• Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.• *Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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What You Should Know About Engineer II, GEICO

Are you an enthusiastic problem-solver with a passion for creating resilient software systems? GEICO is looking for a Software Engineer II – Service Resiliency to join our dynamic team in Chevy Chase, MD! In this pivotal role, you’ll be at the forefront of transforming our insurance business as we adopt cutting-edge technology and cultivate a culture of continuous improvement. Your main responsibilities include collaborating with fellow software engineers and architects to design highly scalable and reliable systems. You’ll get your hands dirty implementing IT service management and DevOps practices, all while crafting process automation solutions to boost our operational efficiency. Harness your experience with SharePoint, Azure DevOps, and Microsoft Power Platform tools to develop tailored solutions that enhance our systems. Additionally, using your skills in Python, Java, and cloud-based applications, you will help debug and deploy solutions that stand the test of time. At GEICO, we believe in sharing best practices, fostering teamwork, and cultivating an atmosphere of psychological safety. If you’re ready to roll up your sleeves and make an impact, we invite you to explore this exciting opportunity with us!

Frequently Asked Questions (FAQs) for Engineer II Role at GEICO
What are the main responsibilities of the Software Engineer II – Service Resiliency at GEICO?

The Software Engineer II – Service Resiliency at GEICO is tasked with designing and implementing highly available systems, maintaining IT service management practices, and developing process automation solutions to enhance operational efficiency. You will collaborate closely with software engineers and architects, ensuring the resilience and reliability of systems while driving a culture of continuous improvement.

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What qualifications are needed to apply for the Software Engineer II – Service Resiliency position at GEICO?

To qualify for the Software Engineer II – Service Resiliency role at GEICO, candidates should have a Bachelor's degree in computer science or a related field, along with a minimum of 2 years of professional software development experience. Familiarity with IT service management platforms like ServiceNow and BMC Remedy, experience in cloud environments like AWS, GCP, or Azure, and foundational skills in programming languages such as Python or Java are essential.

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How does GEICO support professional development for Software Engineer II – Service Resiliency?

At GEICO, we emphasize growth and learning. As a Software Engineer II – Service Resiliency, you'll have access to paid training and licensure opportunities, tuition reimbursement programs, and a supportive environment that encourages best practice sharing and mentorship. We are committed to your professional development and career advancement.

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What technologies and tools will I work with as a Software Engineer II at GEICO?

As a Software Engineer II – Service Resiliency at GEICO, you'll work with a variety of tools including Azure DevOps, Microsoft Power Platform, and Agile methodologies. You’ll also leverage your programming skills in Python and Java, and design workflows using tools like Power Automate and Power Apps, all while ensuring seamless integration within our cloud infrastructure.

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What is the salary range for the Software Engineer II – Service Resiliency role at GEICO?

The salary range for the Software Engineer II – Service Resiliency position at GEICO typically falls between $80,000 and $230,000 annually. This range reflects various factors including experience, education, job responsibilities, and market considerations, so the final offer may vary.

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Common Interview Questions for Engineer II
Can you explain your experience with IT service management practices?

Certainly! My experience with IT service management practices includes implementing frameworks that enhance system reliability and resilience. I have worked with platforms like ServiceNow and BMC Remedy where I've designed processes that align IT services with business needs to ensure optimal performance.

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How do you approach collaboration with software engineers and architects?

I believe in open communication and leveraging each teammate's strengths. I often initiate brainstorming sessions to align our goals and establish clear roles in the project. This collaborative approach helps us build better, more efficient systems together.

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What programming languages and tools are you proficient in?

I am proficient in several programming languages including Python and Java, which I have used in a variety of projects. Additionally, I have experience with tools such as Azure DevOps for CI/CD pipelines and SharePoint for project management.

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Describe a particularly challenging project you've worked on.

One of the most challenging projects I've tackled involved migrating a legacy system to a cloud-based infrastructure. I coordinated cross-functional teams to develop automated processes that ensured a smooth transition, allowing us to maintain system uptime and reliability throughout the project.

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What best practices do you follow for deploying cloud-based applications?

I adhere to best practices such as utilizing continuous integration and deployment (CI/CD) pipelines, monitoring application performance post-deployment, and conducting thorough testing before releasing updates. These practices help minimize downtime and improve system resilience.

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How do you ensure the stability of applications you develop?

To ensure application stability, I conduct rigorous testing at various stages of development and incorporate feedback loops with users. I also implement monitoring tools that provide insights into performance and errors after deployment, allowing me to address issues proactively.

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Can you discuss your experience with process automation solutions?

Absolutely! I have developed several process automation solutions using Microsoft Power Automate and custom scripts. These solutions have significantly improved operational efficiency by minimizing manual tasks and enhancing workflow reliability.

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What was your role in fostering a culture of continuous improvement?

I actively participate in retrospectives and encourage team members to share feedback on our projects. By introducing initiatives that promote knowledge sharing and peer reviews, I help cultivate an environment where continuous improvement is valued and prioritized.

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How do you handle tight deadlines without compromising quality?

When facing tight deadlines, I prioritize tasks based on business impact, breaking larger projects into manageable parts. I communicate regularly with my team to ensure alignment and make adjustments as needed to maintain quality while meeting delivery timelines.

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What motivates you to work in the field of software engineering?

I am motivated by the rapid pace of technological advancement and the opportunity to creatively solve problems. The impact that robust software solutions can have on users and businesses inspires me to continually learn and improve my skills in this ever-evolving field.

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GEICO's seven operating principles help create a workplace in which their associates can thrive. 1. Respect, support and provide opportunity for all associates. 2. Be fanatics for outstanding customer service. 3. Be the low-cost provider. 4. ...

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Full-time, on-site
DATE POSTED
December 3, 2024

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