Sales Engineer - ECE

As a Sales Engineer - ECE at Genetec, you will be responsible for developing in-depth knowledge of Genetec's products, defining tailored solutions for customers, providing technical support, and presenting product demonstrations. Collaboration with sales teams and stakeholders is essential, along with ensuring a smooth transition from pre-sales to post-sales. Participation in trade shows and creating white papers to showcase your expertise will also be part of your role.

For the Sales Engineer - ECE role at Genetec, a minimum of 5 years of experience in customer-facing roles, ideally within a technical environment related to security, is required. Proficiency in English and Romanian, excellent presentation skills, and a strong analytical background are also essential. Although helpful, specific certifications and a degree in a relevant engineering field are not mandatory but highly advantageous.

In the position of Sales Engineer - ECE at Genetec, expect to travel approximately 40% of the time. This travel may involve attending trade shows, presenting product solutions to various stakeholders, and engaging with customers and partners in different regions, enhancing your professional network and understanding of the security market.

Successful candidates for the Sales Engineer - ECE role at Genetec will benefit from strong customer orientation, commercial acumen, and exceptional interpersonal skills. Comfort in a multicultural environment, organization within project timelines, and a positive attitude toward innovation are crucial. Familiarity with IP network systems and prior experience in the security industry will also greatly enhance your effectiveness in this role.

At Genetec, we prioritize employee growth and offer extensive training and support to ensure you reach your full potential as a Sales Engineer - ECE. This includes hands-on training with our product range, opportunities to participate in security seminars and trade shows, and access to resources for continuous learning and skill enhancements.

When answering this question, share specific examples of your past roles where you interacted directly with customers. Highlight how you defined solutions, addressed their needs, and maintained relationships, emphasizing your ability to communicate technical information clearly while building trust.

Discuss skills such as problem-solving, technical knowledge of products, and strong interpersonal communication. Explain how these abilities allow you to effectively assist customers, demonstrate products, and collaborate with your team to meet objectives.

Share strategies you use to manage time and prioritize work effectively, such as using project management tools or techniques like the Eisenhower Matrix. Offer examples of previous experiences where you successfully handled competing demands.

Provide a specific example of a challenging situation with a customer. Focus on your approach in listening to their concerns, addressing issues proactively, and how it ultimately led to a positive outcome and a strengthened relationship.

Explain your commitment to professional development by discussing methods you use to stay informed, such as attending industry conferences, networking with professionals, or participating in webinars and online courses related to security solutions.

Tell a story about a specific project where you were instrumental in implementing software, detailing your role, challenges faced, and how your actions led to a successful implementation and customer satisfaction.

Do thorough research on Genetec prior to the interview. Talk about the company’s focus on security solutions, highlight specific products you admire, and discuss how you envision these solutions meeting customer needs in various sectors.

Articulate your passion for technology and security, how Genetec’s values resonate with you, and your enthusiasm for contributing to a company dedicated to innovation and protecting everyday lives.

Discuss your approach to understanding customer needs through thorough questioning, conducting requirements analysis, and offering tailored solutions. Provide an example illustrating how this approach led to successful outcomes.

Mention specific tools you've utilized in the past, such as CRM systems or product demonstration software. Highlight how these technologies streamline your processes, improve customer engagement, and enhance overall efficiency in your role.