Retail PT Design Consultant, West Loop

As a Retail PT Design Consultant at Framebridge, your main responsibilities include providing exceptional customer service, offering design advice, and building relationships with customers. You'll use Framebridge tools to inspect, photograph, and measure artwork. Additionally, you will troubleshoot customer inquiries and suggest improvements to enhance the retail experience.

The qualifications for the Retail PT Design Consultant position at Framebridge include experience in customer service, retail, or hospitality roles, strong communication skills, a passion for design, and the ability to work in a creative and fast-paced environment. A degree in art, design, marketing, or related fields is a plus.

Working as a Retail PT Design Consultant at Framebridge offers significant opportunities for professional development. You'll gain valuable experience in customer interactions, enhance your design knowledge, and develop skills in problem-solving and time management, all while working in a dynamic and collaborative environment.

A Retail PT Design Consultant at Framebridge can expect diverse customer interactions, ranging from helping customers choose frames to providing personalized design suggestions. Building rapport and understanding customers’ needs are crucial parts of the role, enabling you to ensure a positive experience that aligns with Framebridge's commitment to customer satisfaction.

The work schedule for a Retail PT Design Consultant at Framebridge is part-time, with flexible hours that can include evenings and weekends. This schedule offers the benefit of accommodating different lifestyle needs while contributing to our team's success.

Highlight your past roles in customer service, focusing on specific situations where you successfully resolved issues, provided memorable service, or engaged creatively with customers. Show how your experience aligns with Framebridge's values of exceptional customer satisfaction.

Discuss how excellent customer service involves active listening, empathy, understanding customer needs, and effective communication. Use examples from your past roles to illustrate how you went above and beyond to create memorable experiences for customers.

Explain your process of connecting with customers to understand their vision and preferences. Emphasize how you would leverage your understanding of design principles and Framebridge’s product offerings to provide tailored advice that enhances their experience.

Provide a specific example of a challenging situation with a customer and walk the interviewer through how you handled it. Focus on your problem-solving skills and the positive outcome that resulted from your actions.

Share your strategies for staying informed about products, such as regular training, staying engaged with your team, and utilizing available resources. Illustrate how this knowledge enhances your ability to assist customers effectively.

Discuss qualities like strong communication skills, a customer-focused mindset, creativity, and adaptability. Provide examples of how you embody these qualities and how they contribute to a positive retail experience.

Explain your approach to time management, including setting priorities, using organizational tools, and flexibility in adapting to changing situations. Use examples of how you have successfully managed multiple tasks in previous roles.

Share your passion for art and design, as well as your appreciation for Framebridge’s innovative approach to framing. Explain how you see yourself contributing to the team and helping customers express their stories through art.

Discuss your openness to receiving feedback and how you view it as an opportunity for growth. Provide an example of how you have successfully used feedback to improve your performance in a past position.

Express enthusiasm for the opportunity to blend customer service with creativity, highlighting the joy of helping customers frame their cherished memories. Discuss how this aligns with your career aspirations and personal interests.