Solutions Architect - Central

As a Solutions Architect - Central at Glean, you're responsible for being the primary technical advisor to customers post-sale. This means guiding them through architecture design and implementation, onboarding new data sources, as well as providing training and documentation to help integrate Glean effectively into their existing systems.

To qualify for the Solutions Architect - Central position at Glean, candidates should have at least a Bachelor's Degree in Computer Science or equivalent with a minimum of 3 years of technical consulting experience. Additionally, hands-on experience with APIs, cloud technologies, and software development in languages like Python or Java is essential.

The Solutions Architect - Central role at Glean calls for a few technical skills including software development in languages such as Python, Java, or Go, experience in API and data integration in a SaaS environment, and a strong understanding of cloud technologies like AWS, GCP, or Azure.

Interpersonal skills are crucial for the Solutions Architect - Central role at Glean. The ideal candidate must be a clear communicator to effectively present technical solutions and collaborate with both customers and internal teams, ensuring that project objectives are met and the customer’s needs are prioritized.

At Glean, the company culture is centered around being customer-obsessed with a strong emphasis on collaboration and diversity. As a Solutions Architect - Central, you'll join a hard-working, creative team committed to helping each other succeed and driving impactful solutions for our clients.

In answering this question, emphasize your hands-on experience with various API integration projects. Discuss specific examples of challenges you've faced and the solutions you've implemented, showcasing your analytical skills and problem-solving abilities.

Outline a clear strategy that involves understanding the customer’s existing architecture, mapping out a plan for the onboarding process, and collaborating with both the customer and your internal team to ensure smooth integration. Highlight your project planning skills.

Discuss specific challenges such as integration issues, alignment between customer needs and product capabilities, or technical troubleshooting. Explain how you overcame these challenges through effective communication and collaboration.

Mention any regular activities that help you stay informed, such as attending webinars, participating in online forums, or following thought leaders in the industry. Show your enthusiasm for continuous learning and professional development.

Share your approach to simplifying technical jargon into easily understandable terms or using visual aids. Emphasize the importance of ensuring that everyone involved is on the same page to facilitate better collaboration.

Explain your method of prioritizing tasks based on urgency and impact. Discuss time management strategies such as utilizing project management tools or techniques that help you keep track of deadlines and client needs.

Provide a detailed example showing how you collected customer feedback, analyzed it, and collaborated with product teams to implement changes. Show how your advocacy for the customer’s needs led to successful improvements.

Describe how you use metrics and data to assess project outcomes and determine areas for improvement. Highlight your data-driven approach to making informed decisions that align with both customer needs and company goals.

Discuss your process for deep-diving into customer needs through meetings and analysis while also keeping abreast of Glean’s offerings. Explain how you balance customization while respecting the limitations and strengths of the product.

Talk about core attributes such as clear communication, analytical thinking, detail orientation, and self-motivation. Discuss how each of these attributes plays a crucial role in the success of a Solutions Architect.