Help Desk Technician
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be a Help Desk Technician at GLS?
As a member of the Information Technology team, the Help Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software, hardware and networking issues and is responsible for delivering the highest level of customer service.
- Evaluate, prioritize, and resolve incoming requests for assistance from users
- Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
- Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
- Log and track calls using a problem management database, and maintain historical records and related problem documentation
- Identify and escalate situations requiring urgent attention
- Use system deployment images and software deployment packages
- Minimum of a Bachelor’s degree in Computer Science or related field required
- In lieu of a degree, candidates with a minimum of four (4) years’ relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered
- Working knowledge of networking protocols required
- Working knowledge of hardware, software, network, OS interaction required
- Microsoft Technology Associate or CompTIA A+ certification preferred
- Minimum of 1 (one) year experience in a related field preferred
- Schedule: Tuesday–Saturday, 8:00 AM to 5:00 PM
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
- Talk and hear to exchange accurate information
- Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
- Lift up to 50 pounds
- Stoop and kneel to install computer equipment
- This job operates in a professional office environment
- The noise level in the work environment is usually moderately quiet
- The work environment is primarily indoors
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Become an integral part of GLS's customer support team as an Escalations Coordinator, ensuring exceptional resolution of challenges.
Seeking a Director of Data Controls Design and Enablement at American Express to lead innovative data governance solutions in a hybrid environment.
We are looking for a skilled Network Performance Specialist who will enhance the performance of network systems and ensure security integrity.
Join Fortune Brands as a Lead Applications Analyst, overseeing TMS implementations and integrations with enterprise systems.
Join PiovanGroup as an IT Support Specialist to support and enhance the IT operations that drive our manufacturing processes.
Join Wavenet as a Presales Solutions Architect and play a key role in shaping secure IT and cyber solutions for clients.
CSN Collision seeks a motivated Junior Developer to enhance their technology systems that support collision repairs in a fast-paced environment.
Join Peraton as a Network Engineer and contribute to national security initiatives with cutting-edge technology solutions.
Join Nelnet as a Detection Engineer and enhance your career while protecting the integrity of diverse cybersecurity operations in a fully remote role.
Leading the IT department, the Chief Information Officer will drive strategic technology initiatives for the Consolidated Government in Augusta, GA.
Join a dedicated team as an Audio Video Conference Room Engineer, implementing state-of-the-art audiovisual solutions in a dynamic environment.
Become a key player in our tech team as a Microsoft Solutions Engineer, where you can kickstart your IT career with a leading technology partner.
McKesson seeks a Senior Director of IT Programs to drive complex initiatives and integrate technology with business strategies in a hybrid role.
As a Genesys Developer, you'll play a crucial role in designing and deploying state-of-the-art IVR solutions for our clients while working collaboratively across teams.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
