(Sales Associate, Full -Time) Editor, Soho Flagship

As a Sales Associate or Editor at Glossier's Soho Flagship, your key responsibilities include promoting our customer experience principles, becoming an expert on the product portfolio, and nurturing relationships with repeat customers. You'll model our core values of dedication, inclusion, and curiosity while ensuring our customers enjoy memorable experiences each time they visit.

To apply for the Sales Associate (Editor) position at Glossier, you should have at least 2 years of experience in a customer service role, ideally within retail or hospitality. Prior experience in sales or advisory roles in the beauty/skincare sector is preferred. Flexibility with scheduling, excellent communication skills, and a passion for creating memorable customer experiences are key qualities we seek.

Glossier invests in its Sales Associates by providing thorough training in all aspects of store operations. This includes product knowledge, customer service standards, and inventory management. By ensuring that our Editors understand both customer-facing and behind-the-scenes operations, we empower them to deliver seamless interactions that promote a joyful and inclusive shopping experience.

The team culture at Glossier for Sales Associates is all about collaboration, positivity, and mutual support. As an Editor, you'll be surrounded by passionate team members who encourage each other to excel while finding joy in everyday interactions. Our philosophy emphasizes teamwork, community-driven engagement, and a commitment to creating enjoyable experiences not just for customers, but for each other as well.

At Glossier, Sales Associates (Editors) have ample opportunities for growth based on performance and skill development. With a strong commitment to professional development, employees may progress to higher roles within the store or corporate structure. Additional training and mentorship programs are also available to support continued learning and career advancement.

Excellent customer service as a Sales Associate at Glossier means embodying our core values while being approachable, knowledgeable, and responsive. It's about making connections, actively listening to customer needs, providing personalized recommendations, and creating a welcoming atmosphere that encourages repeat visits.

In handling a challenging customer interaction, I focus on empathy and active listening. For instance, if a customer is dissatisfied with a product, I would first acknowledge their feelings, seek to understand their specific concerns, and offer a solution—whether it's a product exchange or personal recommendation based on their preferences.

To stay informed about new products in the beauty industry, I subscribe to beauty blogs, follow industry influencers on social media, and participate in webinars and workshops. Additionally, I believe in leveraging my team’s collective knowledge by sharing insights and experiences during team meetings.

During busy store hours, I prioritize tasks by assessing immediate customer needs first. I focus on serving customers quickly, while also keeping an eye on inventory and team communication. A collaborative approach ensures that we meet customer demands effectively and maintain operational flow.

My background in customer service, particularly in fast-paced retail environments, combined with my passion for beauty products, makes me an excellent fit for the Sales Associate role at Glossier. Additionally, my strong communication abilities and collaborative mindset will contribute positively to the team culture.

Handling multiple customer requests simultaneously requires staying organized and maintaining open communication. I prioritize urgent needs while ensuring that each customer feels acknowledged. If necessary, I’m comfortable delegating tasks to team members, fostering teamwork to enhance overall service.

Teamwork is essential in my approach as a Sales Associate. I believe that collaboration enhances the customer experience by leveraging diverse skill sets and perspectives. Working closely with my colleagues allows us to provide consistent support and share insights that benefit our customers.

I am drawn to Glossier because of its commitment to a people-first approach and its mission to empower individuals through beauty. I resonate with the core values of inclusion and authenticity, and I’m excited about the opportunity to contribute to a brand that genuinely values connection and community.

Introducing a new product involves engaging the customer about their needs or concerns first. I would then highlight the benefits of the new product, share tips for its use, and relate it to the customer’s existing preferences. Personalization is key to making the introduction impactful.

To resolve a customer’s complaint, I would first ensure they feel heard and understood. I’d ask clarifying questions to get to the root of the issue and then offer a solution, whether it’s a replacement, refund, or alternative product. It’s crucial to focus on restoring their trust in Glossier.