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Store Manager 908

Company Description

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

Job Description

What We’re Looking For:

We are seeking a dynamic Store Manager who embodies GNC’s “Live Well” philosophy—living strong, living long, and living fit. At GNC, we celebrate the fact that everyone’s journey to living well is unique. As a Store Manager, you are part of team that is passionate about helping everyone win. With your understanding of business needs and passion for health and wellness, you find great excitement in offering tailored and innovative solutions to each customer.

What You’ll Do:

This is a Full-Time Hourly Supervisory Position

As a Store Manager, you will lead, coach, and support your team to provide exceptional service and guidance to our customers. You'll oversee the daily operations of the store, including business performance, product management, and ensuring your team has the tools to succeed. In this key role, you’ll represent the GNC brand by offering expert product knowledge and promoting our “Live Well” message to customers.

  • Responsible for ensuring products are merchandised according to GNC standards but keeps an eye towards ensuring that products are easy to see and buy.
  • Responsible for supporting the total shopping experience, including visual and operational elements, current sales initiatives, and the customer relationship that leads to sales and repeat business, i.e. MYGNC Rewards.
  • Ability to achieve and exceed personal sales and productivity goals, while helping sales associates to realize their sales potential.
  • Ability to build strong teams, demonstrate leadership, and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management.
  • Opening, closing and operating the retail facility. Including, but not limited to cash handling, inventory count and deposits according to GNC procedures.

Qualifications

Stores Managers are expected to work five (5) days / forty (40) hours a week and adhere to the guidelines below:

  • Managers of mall and strip center stores must work at least two nights during the week until closing, one weekend night and one other night.
  • Strip center managers must also work a full shift on Saturdays.
  • Mall managers are expected to work peak business days including weekends (Saturday & Sunday).
  • Managers are expected to work a minimum of one full Sunday per month.
  • Managers of downtown stores must also work during the lunch hour of 11am to 2pm Monday through Friday. Downtown store managers must also work one night per week until closing if the store is open in the evening. Managers of downtown stores are not required to work Saturdays.
  • Managers are expected to work all major U.S. holidays that the store is open.

Benefit Offerings: medical insurance, dental insurance, vision insurance, employer-paid life insurance, flex spending accounts, 401K program with company match, 8-week paid parental leave, 5 paid bereavement days, 8 paid holidays per year, short-term and long-term disability, 30% employee merchandise discount.

Additional Information

Environmental Factors & Working Schedule:

  • Must be able to stand or walk for up to eight hours a day.
  • Frequent reaching and bending and twisting – below waist and above shoulders.
  • Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
  • Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
  • Ability to climb ladders, reach and bend.
  • Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas.
  • Use of a computer up to 60 % of the time throughout the day.

At GNC, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay is based on several factors including but not limited to education, work experience, certifications, federal, state and local minimum wage requirements, etc.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

All your information will be kept confidential according to EEO guidelines.

GNC Holdings LLC is an Equal Opportunity Employer

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Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Store Manager 908, GNC

GNC, a pioneer in health and wellness since 1935, is searching for a passionate and motivated Store Manager to join our vibrant team in St. Louis, MO. As a Store Manager at GNC, you'll be at the forefront of empowering customers to achieve their health goals through our extensive range of products. Your day-to-day activities will revolve around leading a dynamic team, providing exceptional customer service, and ensuring a smooth operation of the store. You'll have the opportunity to coach and inspire your associates to deliver personalized solutions to customers, all while promoting our “Live Well” philosophy. You'll take charge of day-to-day store operations including merchandising, maintaining a welcoming atmosphere, and driving sales performance. With a strong focus on the total customer experience, you'll utilize your product knowledge to help customers find the right solutions for their wellness journeys. You’ll lead the team to surpass sales goals and create a community of loyal customers through engaging interactions. If you're looking to take your career to the next level while fostering a fun and engaging workplace, GNC is the right place for you. Join us, and become part of a company that celebrates each individual's unique path to health and well-being, helping them live strong, live long, and live fit. Your passion will be key in driving GNC’s mission forward, so if you’re ready to take the plunge into this exciting opportunity, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Store Manager 908 Role at GNC
What are the responsibilities of a Store Manager at GNC?

As a Store Manager at GNC, your key responsibilities include leading and coaching a team, overseeing daily store operations, ensuring products are merchandised according to GNC standards, and providing exceptional customer service. You will also be responsible for achieving sales goals, managing staff performance, and ensuring all operational procedures are followed.

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What qualifications are needed to be a Store Manager at GNC?

A Store Manager at GNC typically requires strong leadership and managerial skills, demonstrated experience in retail management, and a passion for health and wellness. Candidates should also be comfortable with cash handling, inventory management, and possess excellent customer service skills.

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What does the work schedule look like for a GNC Store Manager?

Store Managers at GNC are expected to work five days a week, approximately 40 hours. This includes working evenings and weekends, with specific requirements based on store location. Downtown Managers may need to be available during lunch hours while mall managers will work peak business days.

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How does GNC support the professional development of its Store Managers?

GNC supports the professional development of Store Managers by offering a comprehensive compensation package that includes opportunities for advancement, hands-on training, and a supportive environment that fosters growth within the company.

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What is GNC’s philosophy regarding customer service?

GNC’s customer service philosophy centers around the 'Live Well' message, which emphasizes empowering customers through tailored advice and wellness solutions. Store Managers play a critical role in ensuring that every interaction enhances the shopping experience and encourages repeat business.

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Common Interview Questions for Store Manager 908
How would you motivate your team as a GNC Store Manager?

To motivate my team as a GNC Store Manager, I would set clear goals, celebrate achievements, encourage collaboration, and foster an environment where everyone can share their ideas. Building rapport with each team member and understanding their personal ambitions can also ignite intrinsic motivation.

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Can you provide an example of a time when you exceeded sales goals?

In my previous role, I implemented a customer loyalty program that led to a significant increase in repeat customers. By analyzing sales data, I identified popular products, adjusted our promotions accordingly, and trained my team to effectively market these items, ultimately exceeding our sales goals by 20%.

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What strategies would you employ to improve customer experience in the store?

To enhance the customer experience, I would implement regular staff training on product knowledge, encourage personalized service by getting to know our customers, and maintain an inviting store layout that highlights promotions and best-sellers.

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How do you handle conflicts within your team?

When conflicts arise within my team, I address them promptly and fairly by creating a safe space for open communication. I listen to all perspectives, work to find common ground and solutions, and ensure that we learn from the situation to prevent future issues.

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Describe how you would manage store operations during peak hours.

During peak hours, I would prioritize effective task delegation, ensure adequate staffing levels, and constantly monitor store activity to adjust strategies as necessary. Staying engaged with both customers and staff would be crucial in maintaining operational efficiency.

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What role does product knowledge play in your management style?

Product knowledge is vital in my management approach, as it not only equips my team to assist customers effectively but also builds trust and credibility in the GNC brand. I encourage continuous learning and regular product training to keep everyone informed.

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How would you ensure your team meets sales targets?

I would regularly review sales reports and provide feedback to staff on their performance. By analyzing trends, setting realistic goals, and providing incentives for meeting targets, I can help my team stay focused and motivated toward achieving our overall objectives.

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What customer service approach do you believe is most effective?

I believe a customer-centric approach that emphasizes listening to customer needs, providing personalized recommendations, and following up after purchases creates an effective service experience. Building relationships enhances customer loyalty.

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How do you prioritize tasks when managing a store?

I prioritize tasks based on urgency and impact on the customer experience. By focusing on customer interactions, maintaining store organization, and addressing employee needs, I manage my time effectively to ensure smooth store operations.

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What is your approach to inventory management in retail?

My approach to inventory management revolves around accuracy and visibility. Regular audits, utilizing inventory tracking systems, and fostering clear communication with suppliers allow me to maintain optimal stock levels while reducing loss and ensuring product availability.

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Motivate and support the desire to Live Well.

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Full-time, on-site
DATE POSTED
December 30, 2024

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