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Site Manager, Omaha, #104

Gopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners. 

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first. 


Responsibilities
  • Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
  • Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
  • Training and coaching associates in the facility to work safely while following all standard work and processes.
  • Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
  • Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
  • Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
  • Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
  • Create and implement plans to improve the safety, culture and financial performance  of the facility 


Qualifications
  • 6+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
  • Retail, grocery, military, restaurant or equivalent experience
  • Bachelor’s degree, preferred 
  • Strong written and verbal communication skills
  • Strong skills with conflict resolution
  • Strong skills with team development and engagement
  • Proficiency in computer usage, email, and Google Suite
  • Ability to lead in an ever-changing environment
  • Proven track record of being a change agent with improving processes and efficiencies
  • Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
  • Ability to stand, bend, reach and walk during shifts
  • Ability to lift up to 49 pounds


At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.


And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.


Like what you’re hearing? Then join us on Team Blue.


Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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What You Should Know About Site Manager, Omaha, #104, Gopuff

Gopuff is on the lookout for a Site Manager to join our Field Operations team in Omaha! If you're a self-starter with an entrepreneurial spirit, this might be the perfect position for you. As a Site Manager at Gopuff, you will oversee a vibrant local team consisting of Shift Leaders and Field Operations Associates, as well as a network of independent Driver Partners. Your leadership will be crucial, as the success of our territory depends significantly on your ability to create a customer-first experience. In this fast-paced role, you'll handle a variety of responsibilities ranging from managing the day-to-day operations of the facility to driving improvements in our key performance indicators like Order Picking Time and Order Defect Rate. You'll create a safe working environment, coaching your team to adhere to our standards while ensuring compliance with legal regulations. We value positivity, enthusiasm for challenges, and a commitment to operational excellence at Gopuff. With your experience in fast-paced environments and your knack for conflict resolution, you'll develop action plans that enhance our financial performance and team culture. If you're ready to dive into a role that offers both excitement and responsibility, we'd love for you to check us out and consider joining Team Blue at Gopuff. We believe in an inclusive workplace and encourage everyone to apply, as diversity makes us stronger!

Frequently Asked Questions (FAQs) for Site Manager, Omaha, #104 Role at Gopuff
What are the main responsibilities of a Site Manager at Gopuff?

As a Site Manager at Gopuff, your primary responsibilities include overseeing all facility operations, such as deliveries and inventory management. You'll be accountable for meeting performance indicators, ensuring compliance with safety and legal standards, and implementing strategies for financial performance. You will lead and coach a diverse team, driving both their engagement and productivity.

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What qualifications are needed to become a Site Manager at Gopuff?

To qualify for the Site Manager position at Gopuff, candidates should have at least 6 years of experience in a fast-paced environment where they have led teams, consisting of both W2 and 1099 employees. A Bachelor’s degree is preferred but not mandatory. Candidates should also possess strong written and verbal communication skills and the ability to manage a dynamic work environment effectively.

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How does Gopuff ensure safety compliance in their operations?

At Gopuff, safety compliance is a top priority for the Site Manager role. You'll be tasked with monitoring safety controls, conducting operational reviews, and training associates on safe work practices. Additionally, adherence to Gopuff's policies and legal regulations is essential for maintaining a safe working environment for both staff and products.

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What is the work schedule like for a Site Manager at Gopuff?

The Site Manager role at Gopuff often requires flexibility due to operational needs, particularly during peak hours. Work hours typically range from 5 PM to 3 AM, and candidates should be prepared to support the facility on weekends and holidays as needed, underscoring our commitment to providing exceptional service, even at unconventional hours.

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What is the company culture like at Gopuff for the Site Manager position?

Gopuff fosters an inclusive and diverse workplace culture, particularly within the Site Manager role. We believe that diversity strengthens our teams and drives innovation. As a Site Manager, you'll be part of a supportive environment that encourages collaboration, team development, and a customer-first mentality while addressing challenges with a positive outlook.

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Common Interview Questions for Site Manager, Omaha, #104
Can you describe your experience leading a team in a fast-paced environment as a Site Manager?

When answering this question, highlight specific examples of previous leadership roles where you successfully managed teams during high-pressure situations. Discuss any strategies you used for communication, engagement, and performance improvement, and relate them back to how they align with Gopuff's operational goals.

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How do you handle conflict resolution among team members?

Discuss a systematic approach you take to address conflicts, starting with open communication. Emphasize the importance of listening to both sides, finding common ground, and working together with the team to reach a solution. Use a specific example of a past conflict you resolved effectively.

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What key performance indicators (KPIs) have you managed in previous roles?

Provide details about the KPIs you managed, such as Order Picking Time or Order Defect Rates, and elaborate on how you tracked performance. Share specific outcomes that improved due to your interventions, and mention how that knowledge would be applied at Gopuff.

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How would you ensure compliance with safety standards in our facility?

Outline your understanding of safety regulations and discuss your experience implementing safety protocols in your previous roles. Share specific examples where you ensured compliance and the positive impacts on team morale and operational efficiency.

Join Rise to see the full answer
Describe a time when you successfully drove financial performance in your team.

Pick a situation where your leadership led to measurable financial improvements. Discuss the strategies you implemented to manage productivity and costs, and speak about how your focus on KPIs played a critical role.

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How do you prioritize tasks when managing a site with multiple operations?

Share your method for task prioritization, emphasizing how you assess urgency and importance. Discuss your experience using team input to ensure that everyone remains aligned on priorities while also maintaining productivity.

Join Rise to see the full answer
In what ways do you think you can improve team culture as a Site Manager?

Discuss specific initiatives you have previously implemented to enhance team culture. This can include team-building exercises, open-door policies, or mentorship programs. Show your commitment to fostering a positive, inclusive environment.

Join Rise to see the full answer
What experience do you have with managing a blended workforce of W2 and 1099 employees?

Explain your understanding of the differences between W2 and 1099 employees and offer examples of how you've effectively led both. Highlight how you addressed their unique needs while ensuring cohesive teamwork.

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How do you adapt to changes in operational demands or unexpected challenges?

Share a scenario where you faced sudden changes in operational demands and detail how you adjusted your strategy in response. Emphasize your flexibility and ability to keep your team focused on delivering results amidst uncertainty.

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What motivates you to excel in a role like Site Manager at Gopuff?

Discuss your intrinsic motivation towards delivering exceptional service and creating a positive work atmosphere. Tie your personal values to Gopuff’s mission of convenience and customer satisfaction, showing alignment between your career aspirations and the company’s objectives.

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Gopuff is a consumer goods and food delivery company headquartered in Philadelphia. As of October 2021, we operate in more than 650 US cities through approximately 500 microfulfillment centers nationwide.

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BENEFITS & PERKS
Vision Insurance
Dental Insurance
Performance Bonus
Paid Holidays
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SENIORITY LEVEL REQUIREMENT
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 2, 2025

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