Director of Engineering, Payments

The Director of Engineering, Payments at GoFundMe will lead the strategy, design, and execution of our global payments infrastructure. Key responsibilities include building and managing a high-performing engineering team, shaping payment strategies, collaborating with cross-functional teams, and driving the successful completion of projects to enhance our payment solutions.

To qualify for the Director of Engineering, Payments role at GoFundMe, candidates should have over 10 years of experience in engineering leadership, with at least 5 years in payment systems. A deep understanding of technical architecture and experience in checkout, payouts, and KYC processes are essential.

Leading the payments infrastructure at GoFundMe involves overseeing the development and implementation of innovative payment solutions that streamline financial transactions. It includes ensuring seamless payment experiences, maintaining security, and collaborating with multiple teams to meet the needs of a growing user base.

At GoFundMe, the work culture is mission-driven and inclusive. You can expect a collaborative environment where the team is passionate about making a difference. There is a strong emphasis on innovation, building trust, and encouraging a growth mindset among all employees.

GoFundMe is dedicated to supporting employee career development through various programs such as learning opportunities, recognition initiatives, mentorship, and flexible work arrangements. The company encourages personal growth aligned with our mission of helping others.

To ensure the security of payment systems, I focus on implementing best security practices throughout the development process, regularly auditing code and infrastructure, and fostering a culture of awareness among team members about potential vulnerabilities.

In a previous role, I led a project to overhaul a legacy payment system, which involved close collaboration with cross-functional teams. By understanding user needs and setting clear milestones, we managed to launch the new system ahead of schedule.

My strategies include fostering open communication, defining clear goals, providing opportunities for professional development, and recognizing team achievements. I believe in building trust and a sense of ownership within the team.

To prioritize projects, I work closely with stakeholders to understand business objectives, assess risks, and evaluate resources. Creating a transparent roadmap helps ensure all team members are aligned and clear on priorities.

I believe in early and open collaboration with product and design teams to align on the vision and gather feedback. Regular cross-functional meetings ensure everyone is on the same page and can contribute effectively.

In a past role, I facilitated a discussion between team members with differing opinions on technical choices. By encouraging an open dialogue, we evaluated all perspectives and reached a consensus that aligned with our project goals.

Key metrics include transaction volume, system uptime, user experience feedback, and fraud prevention measures. Analyzing these metrics provides insights to enhance performance continually and identify areas for improvement.

I regularly read industry publications, attend relevant conferences, and engage with professional networks. Staying connected with peers allows me to learn about new advancements and apply them effectively in my role.

My vision is to integrate innovative payment solutions that enhance user experience, increase efficiency, and expand our reach. Focusing on global compatibility and security will ensure our system operates seamlessly for all users.

I regularly emphasize and communicate how our engineering goals contribute to GoFundMe’s mission of helping others. By fostering a shared sense of purpose, I ensure that team members remain motivated and engaged in making a difference.