Senior Director of Product, NPO Experience

As a Senior Director of Product at GoFundMe, you'll lead the vision and strategy for Classy Studio, ensuring it meets the needs of nonprofits and businesses alike. You'll own the product roadmap, collaborate with engineering and design teams, and drive the development of innovative features that empower our users while ensuring compliance with regulatory standards.

To thrive in the Senior Director of Product role at GoFundMe, candidates should have 10+ years of product management experience, with a strong emphasis on SaaS environments and team leadership. Additionally, deep experience in e-commerce platforms and an analytical mindset are crucial for success in this position.

At GoFundMe, we prioritize employee growth and development through various programs. As the Senior Director of Product, you'll have access to learning and development opportunities, mentorship, and recognition programs to enhance your skills and career trajectory while contributing positively to our mission.

The Senior Director of Product at GoFundMe plays a pivotal role in shaping tools and features that nonprofit organizations rely on. Your leadership in developing Classy Studio will enable nonprofits to connect with their supporters more effectively, ultimately enhancing their capacity to make a significant impact in their communities.

GoFundMe fosters a collaborative, mission-driven culture that values innovation and inclusivity. As the Senior Director of Product, you'll work alongside a supportive team that celebrates achievements while remaining focused on delivering meaningful impact. We believe in earning trust, finding a way, and being great together!

Share specific instances where you've successfully defined and executed a product strategy in a SaaS environment, including how you gathered user feedback and aligned with business goals to drive product success.

Discuss your methodology for conducting user research—such as surveys, interviews, or A/B testing—and explain how that information translates into actionable product insights. Highlight your ability to leverage data to prioritize features based on user pain points.

Provide examples of successful collaboration with engineering, design, and business teams. Explain how you ensured alignment and communicated goals effectively to foster a robust team dynamic.

Discuss how you leverage your technical proficiency to engage in discussions with engineering teams, listen to user needs, and make informed decisions when prioritizing features, while ensuring a solid user experience.

Share your thoughts on the potential applications of generative AI in enhancing product offerings, and outline any previous experience you have in integrating advanced technologies to create innovative solutions.

Detail a challenge you've faced, your decision-making process, the solutions implemented, and how those lessons learned can apply to the Senior Director of Product role at GoFundMe.

Highlight your leadership style, focusing on mentoring, empowering, and fostering a culture that encourages creativity and collaboration. Share specific techniques you use to motivate your team toward achieving shared goals.

Discuss the KPIs you consider most impactful for product evaluation, based on both user satisfaction and business outcomes. Provide examples of how you've used these metrics to drive product improvements.

Share your insights on user-centric design and value creation through empathy-driven development. Discuss the importance of continuous learning from user feedback throughout the product lifecycle.

Express your passion for the nonprofit sector and how GoFundMe aligns with your values. Highlight your eagerness to contribute to a mission that enables people to help each other and the exciting opportunities ahead in this role.