Staff Product Manager, Platform

As a Staff Product Manager, Platform at GoFundMe, you will be responsible for driving product strategy, leading cross-functional engineering teams, and ensuring that our platform meets the needs of both internal and external users. You'll focus on creating impactful product features that align with our mission to enable people to help one another.

To be considered for the Staff Product Manager position at GoFundMe, candidates should have over five years of product management experience, deep understanding of APIs and services, and proven expertise in delivering impactful product solutions. Leadership skills and a customer-centric approach are also crucial for success in this role.

A career at GoFundMe as a Product Manager means working at a rapidly growing company where your work has a direct impact on global fundraising efforts. You can expect competitive pay, rich healthcare benefits, a strong emphasis on diversity and inclusion, and a supportive team environment to help you thrive.

The work culture at GoFundMe is vibrant and dynamic, characterized by collaboration, innovation, and a shared commitment to making a difference. We celebrate achievements together and foster a culture that prioritizes inclusion and support, allowing each team member to flourish in their roles.

The Staff Product Manager position at GoFundMe is a hybrid role, allowing you to work remotely while being encouraged to join the San Francisco office on Mondays, Wednesdays, and Fridays for collaboration with your team members.

GoFundMe values the well-being of its employees and offers generous time off policies, wellness programs, and resources for family planning. We aim to create a supportive environment where everyone can maintain a healthy work-life balance while contributing to meaningful work.

As a Staff Product Manager, Platform at GoFundMe, you will work on a variety of exciting projects aimed at improving our technology stack, enhancing user experiences, and driving impactful fundraising features. Your role will enable you to tackle complex problems and innovate continuously.

In prioritizing features, I leverage data and stakeholder feedback, aligning with the company’s mission while focusing on impact. I utilize tools like prioritization matrices and develop a clear understanding of user needs to ensure that the most critical features are delivered first.

I believe in proactive communication and building trust with stakeholders. My approach involves regularly scheduling touchpoints to gather input, share updates, and ensure alignment on product goals and timelines, which fosters collaboration and enables successful outcomes.

I thrive in cross-functional environments, collaborating closely with engineering teams to translate complex technical concepts into actionable product requirements. My experience includes facilitating effective processes and serving as a bridge between technical and non-technical stakeholders.

I use a combination of surveys, interviews, and usability testing to gather customer feedback. After collecting data, I analyze trends and insights to inform product decisions and prioritize enhancements that improve user experiences.

One challenging product decision involved determining the priority of competing feature requests. I conducted a thorough analysis of potential impacts and user feedback, ultimately opting for a solution that aligned best with our strategic goals while balancing immediate user needs.

I ensure alignment by regularly reviewing company objectives and establishing clear metrics for success. I engage in continuous communication with leadership to guarantee that the product direction is tightly integrated with the overall business strategy.

I utilize a range of tools such as JIRA for task management, AHA! for product roadmapping, and Google Analytics for performance tracking. I also rely on collaboration platforms like Slack and Confluence to ensure effective team coordination.

APIs are essential as they facilitate communication between different software components, allowing seamless integration. Understanding their architecture enables me to design products that optimize performance and improve user experiences effectively.

I stay updated by following relevant publications, participating in user groups, and attending industry conferences. Networking with other professionals and continuous learning helps me keep my product management skills sharp and informed.

I focus on identifying key performance indicators (KPIs) that align with our product goals. Leveraging tools like A/B testing and cohort analysis allows me to make informed decisions based on solid data rather than assumptions.