Telesales Agent

As a Telesales Agent at Goodlord, your main responsibility is to sell tenants insurance through cool and warm leads. You will conduct outbound calls focusing on upselling, cross-selling, and appointment setting, ensuring you meet not just sales targets but also performance metrics based on activity and quality assurance.

Successful Telesales Agents at Goodlord typically possess experience in outbound sales, particularly in a high-volume setting. Skills in B2C or B2B sales, excellent organizational skills, and a resilient attitude towards challenges are also essential. Strong communication skills are important to effectively connect with clients.

The commission structure for Telesales Agents at Goodlord is newly structured to reward you for a mix of sales achievements and behavioral targets. This includes meeting quality assurance pass rates and hitting activity goals, which means your income directly reflects your commitment and performance.

Goodlord is dedicated to your growth as a Telesales Agent. The company offers a robust development program, allowing you to pursue personal and professional goals with annual development funds, as well as bi-weekly coaching support for your mental health, ensuring you feel well-equipped for your role.

The work environment for Telesales Agents at Goodlord is hybrid, allowing for both in-office collaboration in Lincoln and remote work flexibility. The team culture is energetic and sociable, with a strong emphasis on collaboration, inclusivity, and shared learning to foster a supportive workplace atmosphere.

To tackle rejection in telesales, I focus on maintaining a positive outlook. I view each call as a learning opportunity and remind myself that not every interaction will lead to a sale. Keeping track of what works and adjusting my approach helps me stay motivated and resilient.

In my last role, I faced a challenging sales target during a slow month. I utilized data analysis to identify potential clients and tailored my pitch accordingly. By increasing the frequency of my calls and adapting my approach, I exceeded my target by 15%, showcasing my dedication and strategy.

I focus on active listening and empathy when building rapport with clients. I try to personalize conversations by addressing their specific needs and concerns and always maintaining a friendly, approachable tone to foster trust and connection.

I prioritize my daily activities by creating a structured call schedule, focusing first on warm leads and high-value clients. Additionally, I set aside specific time blocks for follow-up calls and monitoring my performance against set targets to ensure optimal efficiency.

Teamwork is crucial in a telesales environment; it promotes sharing effective strategies and experiences that can lead to improved performance. Supporting each other through sharing insights and encouragement not only boosts morale but also drives collective success.

During long call days, I stay motivated by setting mini-goals and celebrating small wins. I also take short breaks to recharge, which helps maintain my energy and enthusiasm throughout the day.

My biggest strength in sales is my adaptability. I can quickly adjust my approach based on the client's responses and feedback, enabling me to connect effectively with diverse individuals and effectively handle various sales scenarios.

I would describe my selling style as consultative. I focus on understanding the client's needs and providing tailored solutions rather than pushing products, which fosters trust and leads to higher satisfaction and sales rates.

Goodlord's mission is to enhance the renting experience for tenants in the UK, making it simpler and more transparent. I'm excited about contributing to a company that genuinely cares about improving the rental industry and supporting both tenants and landlords.

I want to work as a Telesales Agent at Goodlord because I admire the company's commitment to client satisfaction and innovation in the renting sector. I believe my sales experience, along with my passion for helping others, aligns perfectly with Goodlord’s values and mission.